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Course description

  • What are the course objectives?

    The ITIL Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a free-standing qualification and it is also part of the ITIL Intermediate Capability stream leading to the ITIL Expert Certificate in IT Service Management.

    The purpose of this training module and the associated exam and certificate is to impart, test and validate your knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications. The ITIL Certificate in Planning, Protection and Optimization is intended to enable candidates to apply PPO practices during the service management lifecycle and specifically in the following key ITIL process and role areas:
    • Capacity Management
    • Availability Management
    • IT Service Continuity Management (ITSCM)
    • Information Security Management
    • Demand Management

    Simplilearn’s ITIL Intermediate PPO certification training that allows you to prepare for the ITIL PPO exam with online self-paced learning and/or in a classroom learning environment.

  • Why is this certification so desirable?

    The ITIL Intermediate Planning, Protection and Optimization (PPO) certification demonstrates your expertise in applying PPO practices to ensure that new and updated services, service management systems and tools, technology architecture, processes and measurement systems, methods and metrics are designed to meet user needs and can be sustained once introduced. ITIL Intermediate PPO certification establishes your knowledge of processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization in the global market.

    More than 10,000 professionals have enjoyed the benefits of being certified in the ITIL PPO module as the global demand for certified professionals continues to rise.

  • What skills will you learn?

    You will enhance your competency in the following areas over the course of the training, preparing you to pass the ITIL Intermediate PPO certification exam:
    • Service design in PPO and the service lifecycle context
    • Processes across the service lifecycle pertaining to planning, protection and optimization
    • Capacity management as a capability to realize successful service design
    • Availability management as a capability to realize successful service design
    • IT service continuity management as a capability to support overall business continuity management
    • Information security management as part of the overall corporate governance framework
    • Planning, protection and optimization roles and responsibilities
    • Technology and implementation considerations
    • Organizational roles relevant to PPO

  • What are the career benefits of this course?

    Simplilearn’s ITIL Intermediate PPO course provides a complete management-level overview of PPO and its related activities. Many Leading job websites now say that ITIL Intermediate PPO Certification is a prerequisite for many key roles in the IT sector. Certified professionals can expect take on roles such as information security manager, capacity manager or ITSCM manager.

    The demand for certified professionals in the PPO module of ITIL is growing enormously in the global market. They are highly paid for their skills and expertise and their pay scale carries a premium over their non-certified peers. According to recent surveys by payscale.com, certified professionals in this field are paid a median annual salary of $100,000.

  • Who should take this course?

    ITIL Intermediate PPO Certification is beneficial for many professionals in IT as well as business managers and business process owners. This training is useful for:
    • Individuals who require a deep understanding of how the ITIL Certificate in the Planning, Protection and Optimization processes may be used to enhance the quality of IT service support within an organization.
    • IT professionals who are working within an organization that has adopted and adapted ITIL and who need to be informed about, and thereafter contribute to, an ongoing service improvement program.
    • Operational staff involved in capacity management, availability management, IT service continuity management (ITSCM), information security management and demand management who wish to enhance their role-based capabilities.
    • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications.
    • Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules.
    • Individuals seeking progress toward the ITIL Master’s Certificate in IT Service Management for which the ITIL Expert qualification is a prerequisite.

Course preview

  • ITIL Intermediate PPO
    • Learning Unit 00 - Introductory Lesson 45:10
      • 0.1 ITIL® 2011 Capability Module Planning Protection and Optimization01:14
      • 0.2 Agenda01:04
      • 0.3 Objective00:25
      • 0.4 ITIL® 2011 Introduction01:00
      • 0.5 ITIL® 2011 Intermediate00:51
      • 0.6 ITIL - Qualification Criteria02:03
      • 0.7 Definition of Service Lifecycle00:51
      • 0.8 Definition of Service Capability00:46
      • 0.9 Difference bw Lifecycle and Capability Modules00:37
      • 0.10 Managing Across the Lifecycle00:47
      • 0.11 Accreditation Institute00:42
      • 0.12 PPO Course Description01:20
      • 0.13 Course Objective01:15
      • 0.14 Target Candidate00:23
      • 0.15 Target Candidate contd01:42
      • 0.16 Exam Pre-requisites01:09
      • 0.17 ITIL® 2011 PPO Exam Format01:11
      • 0.18 Exam Tips00:23
      • 0.19 Course Outline06:38
      • 0.20 Quiz00:57
      • 0.21 Foundation Basics00:22
      • 0.22 ITIL®02:42
      • 0.23 ITIL® Publication03:24
      • 0.24 ITIL® is presented as Best Practice What are Best Practices00:57
      • 0.25 Why choose Public Standards over Proprietary ones?02:09
      • 0.26 What is a Service?00:36
      • 0.27 What is a Service Management?01:45
      • 0.28 Service Management Roles: Service Owner01:20
      • 0.29 Service Management Roles: Process Owner00:55
      • 0.30 Connecting with Processes and Functions: RACI Matrix02:49
      • 0.31 Key Terminology: Service Providers01:35
      • 0.32 Key Terminology: Suppliers00:39
      • 0.33 Thank You00:39
    • Learning Unit 01 - Introduction to PPO 48:04
      • 1.1 Introduction to PPO00:23
      • 1.2 Introduction to PPO00:15
      • 1.3 Service Design - Purpose00:42
      • 1.4 Service Design - Objectives00:53
      • 1.5 Service Design - Value to Business02:40
      • 1.6 Service Design - Basics02:35
      • 1.7 Planning Protection and Optimization - Processes00:26
      • 1.8 Service Design - Inputs01:03
      • 1.9 Service Design - Outputs01:34
      • 1.10 Objectives of Design Co-ordination02:35
      • 1.11 Design Co-ordination - Scope03:09
      • 1.12 Design Co-ordination - Value01:41
      • 1.13 Design Co-ordination - Role of Design Coordination within PPO00:36
      • 1.14 Design Co-ordination - Interfaces07:09
      • 1.15 IT Service Management02:39
      • 1.16 Concept of Service and Value - Definition of a Service02:15
      • 1.17 Economic Value of a Service03:24
      • 1.18 Combined Effects of Utility and Warranty02:02
      • 1.19 Value to the Business - Monitor and Measure02:09
      • 1.20 Process03:44
      • 1.21 Organizing IT Service Management - Process Definition00:44
      • 1.22 Characteristics of a Process01:09
      • 1.23 Organizing IT Service Management - Organization Structure03:55
      • 1.24 Summary00:22
      • 1.25 Quiz
    • Learning Unit 02 - Capacity Management 41:51
      • 2.1 Capacity Management00:18
      • 2.2 Capacity Management00:23
      • 2.3 Capacity Management - Purpose and Objectives01:48
      • 2.4 Capacity Management - Scope03:38
      • 2.5 Capacity Management - Value to the Business01:29
      • 2.6 Capacity Management - Policies02:35
      • 2.7 Capacity Management - Principles02:04
      • 2.8 Capacity Management - Process Activities02:11
      • 2.9 Capacity Management - Sub-processes03:24
      • 2.10 Capacity Management - Underpinning Iterative Activities01:39
      • 2.11 Capacity Management - Thresholds Management and Control01:57
      • 2.12 Capacity Management - Demand Management01:56
      • 2.13 Capacity Management - Modeling and Trending02:35
      • 2.14 Capacity Management - Application Sizing02:21
      • 2.15 Exercise - 100:20
      • 2.16 Capacity Management - Triggers01:06
      • 2.17 Capacity Management - Inputs and Outputs01:19
      • 2.18 Capacity Management - Interfaces01:45
      • 2.19 Capacity Management - Information Management03:17
      • 2.20 Capacity Management - Challenges and Risks02:42
      • 2.21 Capacity Management - CSFs and KPIs02:31
      • 2.22 Capacity Management - Summary00:33
      • 2.23 Quiz
    • Learning Unit 03 - Availability Management 46:37
      • 3.1 Availability Management00:17
      • 3.2 Availability Management00:25
      • 3.3 Availability Management - Purpose and Objectives02:48
      • 3.4 Availability Management - Scope03:43
      • 3.5 Availability Management - Value to the Business01:22
      • 3.6 Availability Management - Policies03:51
      • 3.7 Availability Management - Basic Concepts 1of301:53
      • 3.8 Availability Management - Basic Concepts 2of302:22
      • 3.9 Availability Management - Basic Concepts 3of300:47
      • 3.10 Availability Management - Reactive Activities01:02
      • 3.11 Availability Management - Proactive Activities03:06
      • 3.12 Availability Management - Techniques02:28
      • 3.13 Availability Management - Triggers01:34
      • 3.14 Availability Management - Inputs and Outputs04:56
      • 3.15 Availability Management - Interfaces02:29
      • 3.16 Availability Management - CSFs and KPIs03:33
      • 3.17 Availability Management - Information Management05:37
      • 3.18 Availability Management - Challenges and Risks03:51
      • 3.19 Service Design - Availability Management Summary00:33
      • 3.20 Quiz
    • Learning Unit 04 - IT Service Continuity Management 57:47
      • 4.1 IT Service Continuity Management00:19
      • 4.2 IT Service Continuity Management00:23
      • 4.3 IT Service Continuity Management - Purpose and Objectives02:45
      • 4.4 IT Service Continuity Management - Scope03:17
      • 4.5 IT Service Continuity Management - Value to the Business00:49
      • 4.6 IT Service Continuity Management - Policies04:21
      • 4.7 IT Service Continuity Management - Lifecycle01:00
      • 4.8 IT Service Continuity Management - Activities 1of1104:02
      • 4.9 IT Service Continuity Management - Activities 2of1105:13
      • 4.10 IT Service Continuity Management - Activities 3of1103:17
      • 4.11 IT Service Continuity Management - Activities 4of1101:23
      • 4.12 IT Service Continuity Management - Activities 5of1103:07
      • 4.13 IT Service Continuity Management - Activities 6of1103:51
      • 4.14 IT Service Continuity Management - Activities 7of1103:34
      • 4.15 IT Service Continuity Management - Activities 8of1102:10
      • 4.16 IT Service Continuity Management - Activities 9of1102:53
      • 4.17 IT Service Continuity Management - Activities 10of1102:21
      • 4.18 IT Service Continuity Management - Activities 11of1102:18
      • 4.19 Exercise - 200:21
      • 4.20 IT Service Management - Triggers01:24
      • 4.21 IT Service Continuity Management - Interfaces02:14
      • 4.22 IT Service Continuity Management - Inputs and Outputs01:34
      • 4.23 IT Service Continuity Management - CSFs and KPIs01:51
      • 4.24 IT Service Continuity Management - Challenges and Risks01:05
      • 4.25 IT Service Continuity Management - Information Management01:44
      • 4.26 IT Service Continuity Management - Summary00:31
      • 4.27 Quiz
    • Learning Unit 05 - Information Security Management 29:27
      • 5.1 Information Security Management00:15
      • 5.2 Information Security Management00:25
      • 5.3 Information Security Management - Purpose and Objective00:41
      • 5.4 Information Security Management - Scope01:27
      • 5.5 Information Security Management - Value to the Business01:00
      • 5.6 Information Security Management - Policies01:50
      • 5.7 Information Security Management - Key Concepts01:07
      • 5.8 Information Security Management - Key Concepts00:41
      • 5.9 Information Security Management - Key Concepts01:09
      • 5.10 Information Security Management - Key Concepts01:08
      • 5.11 Information Security Management - Key Concepts00:32
      • 5.12 Information Security Management - Key Concepts00:59
      • 5.13 Information Security Management - Key Concepts01:22
      • 5.14 Information Security Management - Key Concepts02:48
      • 5.15 Information Security Management - Triggers01:20
      • 5.16 Exercise - 300:21
      • 5.17 Information Security Management - Interfaces02:56
      • 5.18 Information Security Management - Inputs and Outputs03:12
      • 5.19 Information Security Management - CSFs and KPIs02:21
      • 5.20 Information Security Management - Challenges00:34
      • 5.21 Information Security Management - Risks01:35
      • 5.22 Information Security Management - Information Management01:09
      • 5.23 Information Security Management Summary00:35
      • 5.24 Quiz
    • Learning Unit 06 - Demand Management 39:03
      • 6.1 Demand Management00:19
      • 6.2 Demand Management00:21
      • 6.3 Demand Management and service lifecycle01:25
      • 6.4 Purpose and Objectives of Demand Management01:54
      • 6.5 Scope of Demand Management02:27
      • 6.6 Value to the Business00:39
      • 6.7 Demand Management - Basic Concepts 1of400:36
      • 6.8 Demand Management - Basic Concepts 2of401:41
      • 6.9 Demand Management - Basic Concepts 3of401:15
      • 6.10 Demand Management - Basic Concepts 4of402:21
      • 6.11 Challenges in Managing Service Demand00:44
      • 6.12 Management of Operation Demand02:09
      • 6.13 Activities00:56
      • 6.14 Activity based Demand Management01:34
      • 6.15 Activity based Demand Management01:55
      • 6.16 Benefits for analysing PBA00:54
      • 6.17 Codifying of PBAs00:25
      • 6.18 User Profile01:09
      • 6.19 PBA and User Profile00:49
      • 6.20 Differentiated Offerings01:10
      • 6.21 Triggers Inputs and Outputs02:03
      • 6.22 Outputs00:41
      • 6.23 Interfaces04:57
      • 6.24 Information Management00:57
      • 6.25 Critical Success Factors02:22
      • 6.26 Key Performance Indicators00:55
      • 6.27 Challenges01:05
      • 6.28 Risks00:48
      • 6.29 Demand Management Summary00:32
      • 6.30 Quiz
    • Learning Unit 07 - PPO Roles and Responsibilities 30:42
      • 7.1 Roles and Responsibilities00:16
      • 7.2 Roles and Responsibilities00:15
      • 7.3 Process Owner01:15
      • 7.4 Process Manager00:56
      • 7.5 Process Practitioner00:50
      • 7.6 Capacity Management Process Owner03:58
      • 7.7 Capacity Management Process Manager04:10
      • 7.8 Availability Management Process Owner03:31
      • 7.9 Availability Management Process Manager03:43
      • 7.10 IT Service Continuity Management Process Owner02:55
      • 7.11 IT Service Continuity Management Process Manager02:14
      • 7.12 Information Security Management Process Owner02:45
      • 7.13 Information Security Management Process Manager02:11
      • 7.14 Key roles for Demand management01:06
      • 7.15 Roles and Responsibilities Summary00:37
      • 7.16 Quiz
    • Learning Unit 08 - Technology and Implementation considerations 52:15
      • 8.1 Technology and Implementation Considerations00:19
      • 8.2 Technology and Implementation Considerations00:45
      • 8.3 PPO Technology Considerations00:56
      • 8.4 Designing Technology Architectures02:55
      • 8.5 Generic Requirements (Toolsets)05:07
      • 8.6 Evaluation Criteria for Technology01:39
      • 8.7 Requirements Classification - MoSCoW01:20
      • 8.8 Process Implementation00:42
      • 8.9 Service Design Evaluation Criteria01:36
      • 8.10 Service Design - Challenges01:17
      • 8.11 Service Design - Risks02:22
      • 8.12 Service Design - CSFs and KPIs03:14
      • 8.13 Service Transition - Challenges02:14
      • 8.14 Service Transition - Risks01:41
      • 8.15 Service Transition - Critical Success Factors01:40
      • 8.16 Service Operation - Challenges02:20
      • 8.17 Service Operation Managers - Challenges 1of202:24
      • 8.18 Service Operation - Challenges 2of203:48
      • 8.19 Service Operation - Risks03:26
      • 8.20 Service Operation - CSFs 1of301:29
      • 8.21 Service Operation - CSFs 2of302:19
      • 8.22 Service Operation - CSFs 3of301:58
      • 8.23 Implementing Service Operation - Planning03:41
      • 8.24 Implementing Service Operation - Planning01:48
      • 8.25 Exercise - 400:17
      • 8.26 Exercise - 4 (Contd)00:27
      • 8.27 Summary00:31
      • 8.28 Quiz
    • Learning Unit 09 - Summary exam preparation and direct studies 02:18
      • 9.1 Exam Preparation00:29
      • 9.2 Exam Hints 1of400:17
      • 9.3 Exam Hints 2of400:17
      • 9.4 Exam Hints 3of400:17
      • 9.5 Exam Hints 4of400:17
      • 9.6 Case Studies Directed studies and Glossary00:08
      • 9.7 Checkpoints00:17
      • 9.8 Thank You00:16
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Exam & certification

  • How do I become certified in ITIL Intermediate PPO?

    ITIL Intermediate exams are governed by APMG, EXIN and CSME. Candidates for the ITIL Intermediate PPO Certification are required to undertake 28 hours of professional training before taking the exam. Simplilearn is accredited by APMG and TUV as an ITIL Foundation and Intermediate Training provider and is also an Accredited Examination Centre (AEC) by APMG, TUV and EXIN.

  • What are the prerequisites for the certification?

    To be eligible for the examination leading to the ITIL Intermediate PPO Certificate, you must fulfill the following requirements:
    • Undertake at least 28 contact hours (hours of instruction, excluding breaks) for this syllabus with an Accredited Training Organization (ATO) or an accredited e-learning solution, as part of a formal, approved training course/scheme.
    • Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications)
    • Two to four years of professional experience working in IT service management is highly desirable. We also recommend that you complete a minimum of 12 hours of personal study by reviewing the course content.

  • What do I need to do to unlock my Simplilearn certificate?

    Online self-learners must complete 85% of the course to receive their certificate of participation from Simplilearn.

  • Until when can I procure voucher from Simplilearn?

    Your exam voucher fee is included in the price of this course. However, you must procure the exam voucher within six months from the date of course purchase.In the event that an exam price does go up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.

  • How frequently does exam fee change?

    Exam prices are dynamic and governed by the certification body. Normally price changes are announced during the end of the calendar year. You will be liable to pay the difference amount to Simplilearn if you had not booked the exam and the exam price is hiked in the meantime.

  • What is the validity of my exam voucher?

    Exam vouchers are valid for 1 year from the date of issuance. If you do not book the exam within 1 year from purchase of voucher, you will need to buy the voucher again per the actual price.

  • How will I take the exam?

    For customers outside India, web-based exam vouchers will be booked, and for India customers, only paper-based exam will be booked. Customers are expected to book the exam before the expiration of validity of their course.

  • I would like to book paper-based exam in India, what is the process?

    You can book paper-based exam by contacting our team and walk into the centers at below mentioned cities to take the exam.

    City Days Timings
    Bangalore Saturday & Sunday 08:00 AM - 08:00 PM
    Weekdays 08:00 AM - 08:00 PM
    Chennai Saturday 09:00 AM - 06:00 PM
    Hyderabad Saturday 09:00 AM - 06:00 PM
    Pune Saturday 09:00 AM - 06:00 PM
    Mumbai Saturday 09:00 AM - 06:00 PM
    Delhi Saturday 09:00 AM - 06:00 PM
    Kolkata Saturday 09:00 AM - 06:00 PM

  • Does the course fee include in examination fees as well?

    Yes, the course fee is inclusive of the examination fee.

  • How do I schedule my exam?

    For assistance in scheduling your exam, reach out to the sales consultant (inside sales manager) or raise a request to the support team of Simplilearn.  

  • Can i ask for refund of exam voucher cost once its issued to me?

    No, exam voucher cost cannot be refunded once it is issued to a learner as we procure this from third party bodies. Simplilearn does not own the voucher policies and cost.


     

    Course advisor

    Manuel W Lloyd
    Manuel W Lloyd Virtual CIO, IT Service Expert

    Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance operational efficiency and cyber security.

    Reviews

    Amelito
    Amelito Analyst

    Really good. Personlised settings for our group. Good location.

    ESSALIFI MOHAMED FAICAL
    ESSALIFI MOHAMED FAICAL

    Very good training. Thank you Simplilearn.

    Namita Goel
    Namita Goel

    Trainer is very well-versed and have a pleasant way of delivering training. Training was interactive and not monotonous at any point.

    Suresh Baskaran
    Suresh Baskaran

    Excellent trainer. Thanks Simplilearn.

    FAQs

    • How do I enroll for the online training?

      You can enroll for this training on our website and make an online payment using any of the following options: 
      • Visa Credit or Debit Card
      • MasterCard
      • American Express
      • Diner’s Club
      • PayPal 
      Once payment is received you will automatically receive a payment receipt and access information via email.

    • What is included with the training?

      You will receive access to e-learning content for all of the learning units as well as access to exclusive forums moderated by faculty and industry experts.

    • If I need to cancel my enrollment, can I get a refund?

      Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. To learn more, please read our Refund Policy.

    • Do you provide a money back guarantee for the training program?

      Yes. We do offer a money-back guarantee for many of our training programs. Refer to our Refund Policy and submit refund requests via our Help and Support portal.

    • Can I extend the access period?

      Yes, you can extend the access period by paying an additional fee. Please contact our Help and Support portal for more information.

    • Where and how can I access the e-learning content? Are there any limitations?

      Once you register for this course, you will have 24/7 access to the e-learning content on our website. An automated course purchase confirmation will guide you through the process.

    • Who are the instructors and how are they selected?

      All of our highly-qualified trainers are ITIL certified, with more than 15 years of experience in training and working professionally in the field. Each of them has gone through a rigorous selection process that includes profile screening, technical evaluation, and a training demo before they are certified to train for us. We also ensure that only those trainers with a high alumni rating remain on our faculty.

    • How does Simplilearn assure that the material and the training delivered are effective?

      Our certification training is designed for you to pass the exams on your first attempt. With a hands-on learning approach and Global Learning Framework, the training not only gives you the confidence to pass the exam, but also helps you retain knowledge beyond the exam.

    • What is covered under the 24/7 Support promise?

      We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.

    • I am not able to access the online courses. Whom should I contact?

      Contact us using the form on the right of any page on the Simplilearn website, select the Live Chat link or contact Help & Support.

    • I’d like to learn more about this training program. Whom should I contact?

      Contact us using the form on the right of any page on the Simplilearn website, or select the Live Chat link. Our customer service representatives can provide you with more details.

    • What does it mean to be GSA approved course?

      The course is part of Simplilearn’s contract with GSA (only US) with special pricing for GSA approved agencies & organizations. To know more click here

    • How do i know if I am eligible to buy this course at GSA price?

      You should be employed with GSA approved agencies & organizations. The list of approved agencies is provided here

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    • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.
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