Course Description

  • What are the course objectives?

    The ITIL® Intermediate Qualification: Planning, Protection, and Optimization (PPO) Certificate is a free-standing qualification and it is also part of the ITIL Intermediate Capability stream leading to the ITIL Expert Certificate in IT Service Management.

    The purpose of this training module and the associated exam and certificate is to impart, test, and validate your knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications. The ITIL Certificate in Planning, Protection, and Optimization is intended to enable candidates to apply PPO practices during the service management lifecycle and specifically in the following key ITIL process and role areas:
    • Capacity Management
    • Availability Management
    • IT Service Continuity Management (ITSCM)
    • Information Security Management
    • Demand Management

    Simplilearn’s ITIL® Intermediate PPO certification training allows you to prepare for the ITIL PPO exam with online self-paced learning and/or in a classroom learning environment.

  • Why is this certification so desirable?

    The ITIL® Intermediate Planning, Protection, and Optimization (PPO) certification demonstrates your expertise in applying PPO practices to ensure that new and updated services, service management systems and tools, technology architecture, processes and measurement systems, methods and metrics are designed to meet user needs and can be sustained once introduced. ITIL Intermediate PPO certification establishes your knowledge of processes across the service lifecycle pertaining to the practice elements within planning, protection, and optimization in the global market.

    More than 10,000 professionals have enjoyed the benefits of being certified in the ITIL PPO module as the global demand for certified professionals continues to rise.

  • What skills will you learn?

    You will enhance your competency in the following areas over the course of the training, preparing you to pass the ITIL® Intermediate PPO certification exam:
    • Service design in PPO and the service lifecycle context
    • Processes across the service lifecycle pertaining to planning, protection, and optimization
    • Capacity and availability management as a capability to realize successful service design
    • IT service continuity management as a capability to support overall business continuity management
    • Information security management as part of the overall corporate governance framework
    • Planning, protection, and optimization roles and responsibilities
    • Technology and implementation considerations
    • Organizational roles relevant to PPO

  • What are the career benefits of this course?

    Simplilearn’s ITIL® Intermediate PPO course provides a complete management-level overview of PPO and its related activities. Many leading job websites now say that ITIL® Intermediate PPO Certification is a prerequisite for many key roles in the IT sector. Certified professionals can expect to take on roles such as information security manager, capacity manager, or ITSCM manager.

    The demand for certified professionals in the PPO module of ITIL is growing enormously in the global market. They are highly paid for their skills and expertise and their pay scale carries a premium over their non-certified peers. According to recent surveys by payscale.com, certified professionals in this field are paid a median annual salary of $100,000.

  • Who should take this course?

    ITIL® Intermediate PPO Certification is beneficial for many professionals in IT as well as business managers and business process owners. This training is useful for:
    • Individuals who require a deep understanding of how the ITIL Certificate in the Planning, Protection, and Optimization processes may be used to enhance the quality of IT service support within an organization.
    • IT professionals who are working within an organization that has adopted and adapted ITIL and who need to be informed about, and thereafter, contribute to an ongoing service improvement program.
    • Operational staff involved in capacity management, availability management, IT service continuity management (ITSCM), information security management and demand management who wish to enhance their role-based capabilities.
    • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications.
    • Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules.
    • Individuals seeking progress toward the ITIL Master’s Certificate in IT Service Management for which the ITIL Expert qualification is a prerequisite.

Course Preview

    • Learning Unit 00 - Introductory Lesson

      45:09
      • 0.1 ITIL® 2011 Capability Module Planning Protection and Optimization
        01:14
      • 0.2 Agenda
        01:04
      • 0.3 Objective
        00:25
      • 0.4 ITIL® 2011 Introduction
        00:59
      • 0.5 ITIL® 2011 Intermediate
        00:51
      • 0.6 ITIL - Qualification Criteria
        02:03
      • 0.7 Definition of Service Lifecycle
        00:51
      • 0.8 Definition of Service Capability
        00:46
      • 0.9 Difference Between Lifecycle and Capability Modules
        00:37
      • 0.10 Managing Across the Lifecycle
        00:47
      • 0.11 Accreditation Institute
        00:42
      • 0.12 PPO Course Description
        01:20
      • 0.13 Course Objective
        01:15
      • 0.14 Target Candidate
        00:23
      • 0.15 Target Candidate Continued
        01:42
      • 0.16 Exam Pre-requisites
        01:09
      • 0.17 ITIL® 2011 PPO Exam Format
        01:11
      • 0.18 Exam Tips
        00:23
      • 0.19 Course Outline
        06:38
      • 0.20 Quiz
        00:57
      • 0.21 Foundation Basics
        00:22
      • 0.22 ITIL®
        02:42
      • 0.23 ITIL® Publication
        03:24
      • 0.24 ITIL® is presented as Best Practice What are Best Practices
        00:57
      • 0.25 Why choose Public Standards over Proprietary ones?
        02:09
      • 0.26 What is a Service?
        00:36
      • 0.27 What is a Service Management?
        01:45
      • 0.28 Service Management Roles: Service Owner
        01:20
      • 0.29 Service Management Roles: Process Owner
        00:55
      • 0.30 Connecting with Processes and Functions: RACI Matrix
        02:49
      • 0.31 Key Terminology: Service Providers
        01:35
      • 0.32 Key Terminology: Suppliers
        00:39
      • 0.33 Thank You
        00:39
    • Learning Unit 01 - Introduction to PPO

      48:04
      • 1.1 Introduction to PPO
        00:23
      • 1.2 Introduction to PPO
        00:15
      • 1.3 Service Design - Purpose
        00:42
      • 1.4 Service Design - Objectives
        00:53
      • 1.5 Service Design - Value to Business
        02:40
      • 1.6 Service Design - Basics
        02:35
      • 1.7 Planning Protection and Optimization - Processes
        00:26
      • 1.8 Service Design - Inputs
        01:03
      • 1.9 Service Design - Outputs
        01:34
      • 1.10 Objectives of Design Co-ordination
        02:35
      • 1.11 Design Co-ordination - Scope
        03:09
      • 1.12 Design Co-ordination - Value
        01:41
      • 1.13 Design Co-ordination - Role of Design Coordination within PPO
        00:36
      • 1.14 Design Co-ordination - Interfaces
        07:09
      • 1.15 IT Service Management
        02:39
      • 1.16 Concept of Service and Value - Definition of a Service
        02:15
      • 1.17 Economic Value of a Service
        03:24
      • 1.18 Combined Effects of Utility and Warranty
        02:02
      • 1.19 Value to the Business - Monitor and Measure
        02:09
      • 1.20 Process
        03:44
      • 1.21 Organizing IT Service Management - Process Definition
        00:44
      • 1.22 Characteristics of a Process
        01:09
      • 1.23 Organizing IT Service Management - Organization Structure
        03:55
      • 1.24 Summary
        00:22
      • 1.25 Quiz
    • Learning Unit 02 - Capacity Management

      41:51
      • 2.1 Capacity Management
        00:18
      • 2.2 Capacity Management
        00:23
      • 2.3 Capacity Management - Purpose and Objectives
        01:48
      • 2.4 Capacity Management - Scope
        03:38
      • 2.5 Capacity Management - Value to the Business
        01:29
      • 2.6 Capacity Management - Policies
        02:35
      • 2.7 Capacity Management - Principles
        02:04
      • 2.8 Capacity Management - Process Activities
        02:11
      • 2.9 Capacity Management - Sub-processes
        03:24
      • 2.10 Capacity Management - Underpinning Iterative Activities
        01:39
      • 2.11 Capacity Management - Thresholds Management and Control
        01:57
      • 2.12 Capacity Management - Demand Management
        01:56
      • 2.13 Capacity Management - Modeling and Trending
        02:35
      • 2.14 Capacity Management - Application Sizing
        02:21
      • 2.15 Exercise - 1
        00:20
      • 2.16 Capacity Management - Triggers
        01:06
      • 2.17 Capacity Management - Inputs and Outputs
        01:19
      • 2.18 Capacity Management - Interfaces
        01:45
      • 2.19 Capacity Management - Information Management
        03:17
      • 2.20 Capacity Management - Challenges and Risks
        02:42
      • 2.21 Capacity Management - CSFs and KPIs
        02:31
      • 2.22 Capacity Management - Summary
        00:33
      • 2.23 Quiz
    • Learning Unit 03 - Availability Management

      46:37
      • 3.1 Availability Management
        00:17
      • 3.2 Availability Management
        00:25
      • 3.3 Availability Management - Purpose and Objectives
        02:48
      • 3.4 Availability Management - Scope
        03:43
      • 3.5 Availability Management - Value to the Business
        01:22
      • 3.6 Availability Management - Policies
        03:51
      • 3.7 Availability Management - Basic Concepts 1of3
        01:53
      • 3.8 Availability Management - Basic Concepts 2of3
        02:22
      • 3.9 Availability Management - Basic Concepts 3of3
        00:47
      • 3.10 Availability Management - Reactive Activities
        01:02
      • 3.11 Availability Management - Proactive Activities
        03:06
      • 3.12 Availability Management - Techniques
        02:28
      • 3.13 Availability Management - Triggers
        01:34
      • 3.14 Availability Management - Inputs and Outputs
        04:56
      • 3.15 Availability Management - Interfaces
        02:29
      • 3.16 Availability Management - CSFs and KPIs
        03:33
      • 3.17 Availability Management - Information Management
        05:37
      • 3.18 Availability Management - Challenges and Risks
        03:51
      • 3.19 Service Design - Availability Management Summary
        00:33
      • 3.20 Quiz
    • Learning Unit 04 - IT Service Continuity Management

      57:47
      • 4.1 IT Service Continuity Management
        00:19
      • 4.2 IT Service Continuity Management
        00:23
      • 4.3 IT Service Continuity Management - Purpose and Objectives
        02:45
      • 4.4 IT Service Continuity Management - Scope
        03:17
      • 4.5 IT Service Continuity Management - Value to the Business
        00:49
      • 4.6 IT Service Continuity Management - Policies
        04:21
      • 4.7 IT Service Continuity Management - Lifecycle
        01:00
      • 4.8 IT Service Continuity Management - Activities 1of11
        04:02
      • 4.9 IT Service Continuity Management - Activities 2of11
        05:13
      • 4.10 IT Service Continuity Management - Activities 3of11
        03:17
      • 4.11 IT Service Continuity Management - Activities 4of11
        01:23
      • 4.12 IT Service Continuity Management - Activities 5of11
        03:07
      • 4.13 IT Service Continuity Management - Activities 6of11
        03:51
      • 4.14 IT Service Continuity Management - Activities 7of11
        03:34
      • 4.15 IT Service Continuity Management - Activities 8of11
        02:10
      • 4.16 IT Service Continuity Management - Activities 9of11
        02:53
      • 4.17 IT Service Continuity Management - Activities 10of11
        02:21
      • 4.18 IT Service Continuity Management - Activities 11of11
        02:18
      • 4.19 Exercise - 2
        00:21
      • 4.20 IT Service Management - Triggers
        01:24
      • 4.21 IT Service Continuity Management - Interfaces
        02:14
      • 4.22 IT Service Continuity Management - Inputs and Outputs
        01:34
      • 4.23 IT Service Continuity Management - CSFs and KPIs
        01:51
      • 4.24 IT Service Continuity Management - Challenges and Risks
        01:05
      • 4.25 IT Service Continuity Management - Information Management
        01:44
      • 4.26 IT Service Continuity Management - Summary
        00:31
      • 4.27 Quiz
    • Learning Unit 05 - Information Security Management

      29:27
      • 5.1 Information Security Management
        00:15
      • 5.2 Information Security Management
        00:25
      • 5.3 Information Security Management - Purpose and Objective
        00:41
      • 5.4 Information Security Management - Scope
        01:27
      • 5.5 Information Security Management - Value to the Business
        01:00
      • 5.6 Information Security Management - Policies
        01:50
      • 5.7 Information Security Management - Key Concepts
        01:07
      • 5.8 Information Security Management - Key Concepts
        00:41
      • 5.9 Information Security Management - Key Concepts
        01:09
      • 5.10 Information Security Management - Key Concepts
        01:08
      • 5.11 Information Security Management - Key Concepts
        00:32
      • 5.12 Information Security Management - Key Concepts
        00:59
      • 5.13 Information Security Management - Key Concepts
        01:22
      • 5.14 Information Security Management - Key Concepts
        02:48
      • 5.15 Information Security Management - Triggers
        01:20
      • 5.16 Exercise - 3
        00:21
      • 5.17 Information Security Management - Interfaces
        02:56
      • 5.18 Information Security Management - Inputs and Outputs
        03:12
      • 5.19 Information Security Management - CSFs and KPIs
        02:21
      • 5.20 Information Security Management - Challenges
        00:34
      • 5.21 Information Security Management - Risks
        01:35
      • 5.22 Information Security Management - Information Management
        01:09
      • 5.23 Information Security Management Summary
        00:35
      • 5.24 Quiz
    • Learning Unit 06 - Demand Management

      39:03
      • 6.1 Demand Management
        00:19
      • 6.2 Demand Management
        00:21
      • 6.3 Demand Management and service lifecycle
        01:25
      • 6.4 Purpose and Objectives of Demand Management
        01:54
      • 6.5 Scope of Demand Management
        02:27
      • 6.6 Value to the Business
        00:39
      • 6.7 Demand Management - Basic Concepts 1of4
        00:36
      • 6.8 Demand Management - Basic Concepts 2of4
        01:41
      • 6.9 Demand Management - Basic Concepts 3of4
        01:15
      • 6.10 Demand Management - Basic Concepts 4of4
        02:21
      • 6.11 Challenges in Managing Service Demand
        00:44
      • 6.12 Management of Operation Demand
        02:09
      • 6.13 Activities
        00:56
      • 6.14 Activity based Demand Management
        01:34
      • 6.15 Activity based Demand Management
        01:55
      • 6.16 Benefits for analysing PBA
        00:54
      • 6.17 Codifying of PBAs
        00:25
      • 6.18 User Profile
        01:09
      • 6.19 PBA and User Profile
        00:49
      • 6.20 Differentiated Offerings
        01:10
      • 6.21 Triggers Inputs and Outputs
        02:03
      • 6.22 Outputs
        00:41
      • 6.23 Interfaces
        04:57
      • 6.24 Information Management
        00:57
      • 6.25 Critical Success Factors
        02:22
      • 6.26 Key Performance Indicators
        00:55
      • 6.27 Challenges
        01:05
      • 6.28 Risks
        00:48
      • 6.29 Demand Management Summary
        00:32
      • 6.30 Quiz
    • Learning Unit 07 - PPO Roles and Responsibilities

      30:42
      • 7.1 Roles and Responsibilities
        00:16
      • 7.2 Roles and Responsibilities
        00:15
      • 7.3 Process Owner
        01:15
      • 7.4 Process Manager
        00:56
      • 7.5 Process Practitioner
        00:50
      • 7.6 Capacity Management Process Owner
        03:58
      • 7.7 Capacity Management Process Manager
        04:10
      • 7.8 Availability Management Process Owner
        03:31
      • 7.9 Availability Management Process Manager
        03:43
      • 7.10 IT Service Continuity Management Process Owner
        02:55
      • 7.11 IT Service Continuity Management Process Manager
        02:14
      • 7.12 Information Security Management Process Owner
        02:45
      • 7.13 Information Security Management Process Manager
        02:11
      • 7.14 Key roles for Demand management
        01:06
      • 7.15 Roles and Responsibilities Summary
        00:37
      • 7.16 Quiz
    • Learning Unit 08 - Technology and Implementation considerations

      52:15
      • 8.1 Technology and Implementation Considerations
        00:19
      • 8.2 Technology and Implementation Considerations
        00:45
      • 8.3 PPO Technology Considerations
        00:56
      • 8.4 Designing Technology Architectures
        02:55
      • 8.5 Generic Requirements (Toolsets)
        05:07
      • 8.6 Evaluation Criteria for Technology
        01:39
      • 8.7 Requirements Classification - MoSCoW
        01:20
      • 8.8 Process Implementation
        00:42
      • 8.9 Service Design Evaluation Criteria
        01:36
      • 8.10 Service Design - Challenges
        01:17
      • 8.11 Service Design - Risks
        02:22
      • 8.12 Service Design - CSFs and KPIs
        03:14
      • 8.13 Service Transition - Challenges
        02:14
      • 8.14 Service Transition - Risks
        01:41
      • 8.15 Service Transition - Critical Success Factors
        01:40
      • 8.16 Service Operation - Challenges
        02:20
      • 8.17 Service Operation Managers - Challenges 1of2
        02:24
      • 8.18 Service Operation - Challenges 2of2
        03:48
      • 8.19 Service Operation - Risks
        03:26
      • 8.20 Service Operation - CSFs 1of3
        01:29
      • 8.21 Service Operation - CSFs 2of3
        02:19
      • 8.22 Service Operation - CSFs 3of3
        01:58
      • 8.23 Implementing Service Operation - Planning
        03:41
      • 8.24 Implementing Service Operation - Planning
        01:48
      • 8.25 Exercise - 4
        00:17
      • 8.26 Exercise - 4 (Contd)
        00:27
      • 8.27 Summary
        00:31
      • 8.28 Quiz
    • Learning Unit 09 - Summary exam preparation and direct studies

      02:18
      • 9.1 Exam Preparation
        00:29
      • 9.2 Exam Hints 1of4
        00:17
      • 9.3 Exam Hints 2of4
        00:17
      • 9.4 Exam Hints 3of4
        00:17
      • 9.5 Exam Hints 4of4
        00:17
      • 9.6 Case Studies Directed studies and Glossary
        00:08
      • 9.7 Checkpoints
        00:17
      • 9.8 Thank You
        00:16
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Exam & Certification

  • How do I become certified in ITIL® Intermediate PPO?

    ITIL Intermediate exams are governed by APMG, EXIN and CSME. Candidates for the ITIL® Intermediate PPO Certification are required to undertake 28 hours of professional training before taking the exam. Simplilearn is accredited by APMG and TUV as an ITIL Foundation and Intermediate Training provider and is also an Accredited Examination Centre (AEC) by APMG, TUV, and EXIN.

  • What are the prerequisites for the certification?

    To be eligible for the examination leading to the ITIL® Intermediate PPO Certificate, you must fulfill the following requirements:
    • Undertake at least 28 contact hours (hours of instruction, excluding breaks) for this syllabus with an Accredited Training Organization (ATO) or an accredited e-learning solution, as part of a formal, approved training course or scheme.
    • Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications)
    • Two to four years of professional experience working in IT service management is highly desirable. We also recommend that you complete a minimum of 12 hours of personal study by reviewing the course content.

  • What do I need to do to unlock my Simplilearn certificate?

    Online self-learners must complete 85% of the course to receive their certificate of participation from Simplilearn.

  • Until when can I procure voucher from Simplilearn?

    Your exam voucher fee is included in the price of this course. However, you must procure the exam voucher within six months from the date of course purchase. In case the exam price goes up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.

  • How frequently does exam fee change?

    Exam prices are dynamic and governed by the certification body. Normally price changes are announced during the end of the calendar year. You will be liable to pay the difference amount to Simplilearn if you had not booked the exam and the exam price is hiked in the meantime.

  • What is the validity of my exam voucher?

    Exam vouchers are valid for one year from the date of issuance. If you do not book the exam within one year from purchase of voucher, you will need to buy the voucher again per the actual price.

  • How will I schedule/book my exam?

    Please click the below link for information regarding the booking process: https://www.simplilearn.com/ice9/about_course_images/Raise_exam_request_through_LMS.pdf

  • Does the course fee include in examination fees as well?

    Yes, the course fee is inclusive of the examination fee.

  • Can I ask for refund of exam voucher cost once its issued to me?

    No, exam voucher cost cannot be refunded once it is issued to a learner as we procure this from third party bodies. Simplilearn does not own the voucher policies and cost.


     

Course Advisor

Manuel W Lloyd
Manuel W Lloyd Virtual CIO, IT Service Expert

Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance, operational efficiency, and cyber security.

Reviews

Amelito
Amelito Analyst

Really good. Personlised settings for our group. Good location.

ESSALIFI MOHAMED FAICAL
ESSALIFI MOHAMED FAICAL

Very good training. Thank you Simplilearn.

Namita Goel
Namita Goel

Trainer is very well-versed and have a pleasant way of delivering training. Training was interactive and not monotonous at any point.

Suresh Baskaran
Suresh Baskaran

Excellent trainer. Thanks Simplilearn.

    FAQs

    • How do I enroll for the online training?

      You can enroll for this training on our website and make an online payment using any of the following options: 
      • Visa Credit or Debit Card
      • MasterCard
      • American Express
      • Diner’s Club
      • PayPal 
      Once payment is received you will automatically receive a payment receipt and access information via email.

    • What is included with the training?

      You will receive access to e-learning content for all of the learning units as well as access to exclusive forums moderated by faculty and industry experts.

    • If I need to cancel my enrollment, can I get a refund?

      Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. To learn more, please read our Refund Policy.

    • Do you provide a money-back guarantee for the training program?

      Yes. We do offer a money-back guarantee for many of our training programs. Refer to our Refund Policy and submit refund requests via our Help and Support portal.

    • Can I extend the access period?

      Yes, you can extend the access period by paying an additional fee. Please contact our Help and Support portal for more information.

    • Where and how can I access the e-learning content? Are there any limitations?

      Once you register for this course, you will have 24/7 access to the e-learning content on our website. An automated course purchase confirmation will guide you through the process.

    • Who are the instructors and how are they selected?

      All of our highly-qualified trainers are ITIL certified, with more than 15 years of experience in training and working professionally in the field. Each of them has gone through a rigorous selection process that includes profile screening, technical evaluation, and a training demo before they are certified to train for us. We also ensure that only those trainers with a high alumni rating remain on our faculty.

    • How does Simplilearn assure that the material and the training delivered are effective?

      Our certification training is designed for you to pass the exams on your first attempt. With a hands-on learning approach and Global Learning Framework, the training not only gives you the confidence to pass the exam, but also helps you retain knowledge beyond the exam.

    • What is covered under the 24/7 Support promise?

      We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.

    • I am not able to access the online courses. Whom should I contact?

      Contact us using the form on the right of any page on the Simplilearn website, select the Live Chat link or contact Help & Support.

    • I’d like to learn more about this training program. Whom should I contact?

      Contact us using the form on the right of any page on the Simplilearn website, or select the Live Chat link. Our customer service representatives can provide you with more details.

    • Disclaimer
    • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.