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  • 8 hours of self-paced learning
  • 10 end of chapter quizzes
  • 2 sample test papers
  • Exam fee included
  • 16 PDUs offered

Course description

  • What’s the focus of this course?

    The ITIL® Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding qualification, and is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management.

    The purpose of this training module and the associated exam and certificate is to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL® Service Lifecycle core publications. The ITIL® Certificate in Planning, Protection and Optimization is intended to enable candidates to apply PPO practices during the service management lifecycle and specifically in the following key ITIL® process and role areas:
    • Capacity management
    • Availability management
    • IT service continuity management (ITSCM)
    • Information security management
    • Demand management
    Simplilearn brings ITIL® Intermediate PPO certification training that allows one to prepare for the ITIL® PPO exam in the comfort of their own place and/or in a Classroom learning environment.

  • Why is the certification most sought-after?

    ITIL® Intermediate PPO Certification is an intermediate level certification offered to professionals who qualify the ITIL® PPO exam. The ITIL® Intermediate Planning, Protection and Optimization (PPO) certification demonstrates one’s specialization in ITIL® service capability modules and expertise in applying PPO practices to ensure that new and updated services, service management systems and tools, technology architecture, processes and measurement systems, methods and metrics are designed to meet user needs and can be sustained once introduced. ITIL® Intermediate PPO certification establishes one’s knowledge of processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization in the global market.

    More than 10000 professionals have reaped the benefits of being certified in the ITIL® PPO module. Also, the global demand for certified professionals is increasing at a faster pace.

    Simplilearn is accredited by APMG and TUV as an ITIL® Foundation and Intermediate Training provider. Simplilearn is also an Accredited Examination Centre (AEC) by APMG, TUV and EXIN.

  • What are the course objectives?

    Candidates can expect to gain competencies in the following areas upon successful completion of the training and exam components related to our ITIL® Intermediate PPO Certification Training:
    • Service design in PPO and the service lifecycle context
    • Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization
    • Capacity management as a capability to realize successful service design
    • Availability management as a capability to realize successful service design
    • IT service continuity management as a capability to support overall business continuity management
    • Information security management as part of the overall corporate governance framework
    • Planning, protection and optimization roles and responsibilities
    • Technology and implementation considerations
    • Organizational roles relevant to PPO

  • What are the career benefits of this course?

    Simplilearn’s ITIL® Intermediate PPO course provides a complete management-level overview of PPO including all its related activities.

    As per some of the leading job websites, ITIL® Intermediate PPO Certification is a pre-requisite for many key roles in the IT sector. Certified professionals can expect different roles such as Information Security Manager, Capacity Manager, and ITSCM Manager.

    The demand for certified professionals in the PPO module of ITIL® is growing enormously in the global market. They are highly paid for their skills and expertise, and their pay scale varies greatly from their non-certified peers. According to recent surveys by payscale.com, certified professionals in this field are paid the median annual salary of $100,000.

  • Who should take this course?

    The target group of the ITIL® Intermediate Qualification: Operational Support and Analysis Certificate includes, but is not restricted to IT professionals, business managers, and business process owners. This qualification can also be taken by the following:
    • Individuals who require a deep understanding of how the ITIL® Certificate in the Planning, Protection and Optimization processes may be used to enhance the quality of IT service support within an organization.
    • IT professionals who are working within an organization that has adopted and adapted ITIL®, and who need to be informed about, and thereafter contribute to, an ongoing service improvement programme.
    • Operational staff involved in capacity management, availability management, ITSCM, information security management, and demand management, and who wish to enhance their role-based capabilities.
    • Individuals who have attained the ITIL® Foundation Certificate in IT Service Management and wish to advance to higher level ITIL® certifications.
    • Individuals seeking the ITIL® Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules.
    • Individuals seeking progress toward the ITIL® Master Certificate in IT Service Management for which the ITIL® Expert qualification is a prerequisite.

Course preview

    • Learning Unit 00 - Introductory Lesson 45:10
      • 0.1 ITIL® 2011 Capability Module Planning Protection and Optimization01:14
      • 0.2 Agenda01:04
      • 0.3 Objective00:25
      • 0.4 ITIL® 2011 Introduction01:00
      • 0.5 ITIL® 2011 Intermediate00:51
      • 0.6 ITIL - Qualification Criteria02:03
      • 0.7 Definition of Service Lifecycle00:51
      • 0.8 Definition of Service Capability00:46
      • 0.9 Difference bw Lifecycle and Capability Modules00:37
      • 0.10 Managing Across the Lifecycle00:47
      • 0.11 Accreditation Institute00:42
      • 0.12 PPO Course Description01:20
      • 0.13 Course Objective01:15
      • 0.14 Target Candidate00:23
      • 0.15 Target Candidate contd01:42
      • 0.16 Exam Pre-requisites01:09
      • 0.17 ITIL® 2011 PPO Exam Format01:11
      • 0.18 Exam Tips00:23
      • 0.19 Course Outline06:38
      • 0.20 Quiz00:57
      • 0.21 Foundation Basics00:22
      • 0.22 ITIL®02:42
      • 0.23 ITIL® Publication03:24
      • 0.24 ITIL® is presented as Best Practice What are Best Practices00:57
      • 0.25 Why choose Public Standards over Proprietary ones?02:09
      • 0.26 What is a Service?00:36
      • 0.27 What is a Service Management?01:45
      • 0.28 Service Management Roles: Service Owner01:20
      • 0.29 Service Management Roles: Process Owner00:55
      • 0.30 Connecting with Processes and Functions: RACI Matrix02:49
      • 0.31 Key Terminology: Service Providers01:35
      • 0.32 Key Terminology: Suppliers00:39
      • 0.33 Thank You00:39
    • Learning Unit 01 - Introduction to PPO 48:04
      • 1.1 Introduction to PPO00:23
      • 1.2 Introduction to PPO00:15
      • 1.3 Service Design - Purpose00:42
      • 1.4 Service Design - Objectives00:53
      • 1.5 Service Design - Value to Business02:40
      • 1.6 Service Design - Basics02:35
      • 1.7 Planning Protection and Optimization - Processes00:26
      • 1.8 Service Design - Inputs01:03
      • 1.9 Service Design - Outputs01:34
      • 1.10 Objectives of Design Co-ordination02:35
      • 1.11 Design Co-ordination - Scope03:09
      • 1.12 Design Co-ordination - Value01:41
      • 1.13 Design Co-ordination - Role of Design Coordination within PPO00:36
      • 1.14 Design Co-ordination - Interfaces07:09
      • 1.15 IT Service Management02:39
      • 1.16 Concept of Service and Value - Definition of a Service02:15
      • 1.17 Economic Value of a Service03:24
      • 1.18 Combined Effects of Utility and Warranty02:02
      • 1.19 Value to the Business - Monitor and Measure02:09
      • 1.20 Process03:44
      • 1.21 Organizing IT Service Management - Process Definition00:44
      • 1.22 Characteristics of a Process01:09
      • 1.23 Organizing IT Service Management - Organization Structure03:55
      • 1.24 Summary00:22
      • 1.25 Quiz
    • Learning Unit 02 - Capacity Management 41:51
      • 2.1 Capacity Management00:18
      • 2.2 Capacity Management00:23
      • 2.3 Capacity Management - Purpose and Objectives01:48
      • 2.4 Capacity Management - Scope03:38
      • 2.5 Capacity Management - Value to the Business01:29
      • 2.6 Capacity Management - Policies02:35
      • 2.7 Capacity Management - Principles02:04
      • 2.8 Capacity Management - Process Activities02:11
      • 2.9 Capacity Management - Sub-processes03:24
      • 2.10 Capacity Management - Underpinning Iterative Activities01:39
      • 2.11 Capacity Management - Thresholds Management and Control01:57
      • 2.12 Capacity Management - Demand Management01:56
      • 2.13 Capacity Management - Modeling and Trending02:35
      • 2.14 Capacity Management - Application Sizing02:21
      • 2.15 Exercise - 100:20
      • 2.16 Capacity Management - Triggers01:06
      • 2.17 Capacity Management - Inputs and Outputs01:19
      • 2.18 Capacity Management - Interfaces01:45
      • 2.19 Capacity Management - Information Management03:17
      • 2.20 Capacity Management - Challenges and Risks02:42
      • 2.21 Capacity Management - CSFs and KPIs02:31
      • 2.22 Capacity Management - Summary00:33
      • 2.23 Quiz
    • Learning Unit 03 - Availability Management 46:37
      • 3.1 Availability Management00:17
      • 3.2 Availability Management00:25
      • 3.3 Availability Management - Purpose and Objectives02:48
      • 3.4 Availability Management - Scope03:43
      • 3.5 Availability Management - Value to the Business01:22
      • 3.6 Availability Management - Policies03:51
      • 3.7 Availability Management - Basic Concepts 1of301:53
      • 3.8 Availability Management - Basic Concepts 2of302:22
      • 3.9 Availability Management - Basic Concepts 3of300:47
      • 3.10 Availability Management - Reactive Activities01:02
      • 3.11 Availability Management - Proactive Activities03:06
      • 3.12 Availability Management - Techniques02:28
      • 3.13 Availability Management - Triggers01:34
      • 3.14 Availability Management - Inputs and Outputs04:56
      • 3.15 Availability Management - Interfaces02:29
      • 3.16 Availability Management - CSFs and KPIs03:33
      • 3.17 Availability Management - Information Management05:37
      • 3.18 Availability Management - Challenges and Risks03:51
      • 3.19 Service Design - Availability Management Summary00:33
      • 3.20 Quiz
    • Learning Unit 04 - IT Service Continuity Management 57:47
      • 4.1 IT Service Continuity Management00:19
      • 4.2 IT Service Continuity Management00:23
      • 4.3 IT Service Continuity Management - Purpose and Objectives02:45
      • 4.4 IT Service Continuity Management - Scope03:17
      • 4.5 IT Service Continuity Management - Value to the Business00:49
      • 4.6 IT Service Continuity Management - Policies04:21
      • 4.7 IT Service Continuity Management - Lifecycle01:00
      • 4.8 IT Service Continuity Management - Activities 1of1104:02
      • 4.9 IT Service Continuity Management - Activities 2of1105:13
      • 4.10 IT Service Continuity Management - Activities 3of1103:17
      • 4.11 IT Service Continuity Management - Activities 4of1101:23
      • 4.12 IT Service Continuity Management - Activities 5of1103:07
      • 4.13 IT Service Continuity Management - Activities 6of1103:51
      • 4.14 IT Service Continuity Management - Activities 7of1103:34
      • 4.15 IT Service Continuity Management - Activities 8of1102:10
      • 4.16 IT Service Continuity Management - Activities 9of1102:53
      • 4.17 IT Service Continuity Management - Activities 10of1102:21
      • 4.18 IT Service Continuity Management - Activities 11of1102:18
      • 4.19 Exercise - 200:21
      • 4.20 IT Service Management - Triggers01:24
      • 4.21 IT Service Continuity Management - Interfaces02:14
      • 4.22 IT Service Continuity Management - Inputs and Outputs01:34
      • 4.23 IT Service Continuity Management - CSFs and KPIs01:51
      • 4.24 IT Service Continuity Management - Challenges and Risks01:05
      • 4.25 IT Service Continuity Management - Information Management01:44
      • 4.26 IT Service Continuity Management - Summary00:31
      • 4.27 Quiz
    • Learning Unit 05 - Information Security Management 29:27
      • 5.1 Information Security Management00:15
      • 5.2 Information Security Management00:25
      • 5.3 Information Security Management - Purpose and Objective00:41
      • 5.4 Information Security Management - Scope01:27
      • 5.5 Information Security Management - Value to the Business01:00
      • 5.6 Information Security Management - Policies01:50
      • 5.7 Information Security Management - Key Concepts01:07
      • 5.8 Information Security Management - Key Concepts00:41
      • 5.9 Information Security Management - Key Concepts01:09
      • 5.10 Information Security Management - Key Concepts01:08
      • 5.11 Information Security Management - Key Concepts00:32
      • 5.12 Information Security Management - Key Concepts00:59
      • 5.13 Information Security Management - Key Concepts01:22
      • 5.14 Information Security Management - Key Concepts02:48
      • 5.15 Information Security Management - Triggers01:20
      • 5.16 Exercise - 300:21
      • 5.17 Information Security Management - Interfaces02:56
      • 5.18 Information Security Management - Inputs and Outputs03:12
      • 5.19 Information Security Management - CSFs and KPIs02:21
      • 5.20 Information Security Management - Challenges00:34
      • 5.21 Information Security Management - Risks01:35
      • 5.22 Information Security Management - Information Management01:09
      • 5.23 Information Security Management Summary00:35
      • 5.24 Quiz
    • Learning Unit 06 - Demand Management 39:03
      • 6.1 Demand Management00:19
      • 6.2 Demand Management00:21
      • 6.3 Demand Management and service lifecycle01:25
      • 6.4 Purpose and Objectives of Demand Management01:54
      • 6.5 Scope of Demand Management02:27
      • 6.6 Value to the Business00:39
      • 6.7 Demand Management - Basic Concepts 1of400:36
      • 6.8 Demand Management - Basic Concepts 2of401:41
      • 6.9 Demand Management - Basic Concepts 3of401:15
      • 6.10 Demand Management - Basic Concepts 4of402:21
      • 6.11 Challenges in Managing Service Demand00:44
      • 6.12 Management of Operation Demand02:09
      • 6.13 Activities00:56
      • 6.14 Activity based Demand Management01:34
      • 6.15 Activity based Demand Management01:55
      • 6.16 Benefits for analysing PBA00:54
      • 6.17 Codifying of PBAs00:25
      • 6.18 User Profile01:09
      • 6.19 PBA and User Profile00:49
      • 6.20 Differentiated Offerings01:10
      • 6.21 Triggers Inputs and Outputs02:03
      • 6.22 Outputs00:41
      • 6.23 Interfaces04:57
      • 6.24 Information Management00:57
      • 6.25 Critical Success Factors02:22
      • 6.26 Key Performance Indicators00:55
      • 6.27 Challenges01:05
      • 6.28 Risks00:48
      • 6.29 Demand Management Summary00:32
      • 6.30 Quiz
    • Learning Unit 07 - PPO Roles and Responsibilities 30:42
      • 7.1 Roles and Responsibilities00:16
      • 7.2 Roles and Responsibilities00:15
      • 7.3 Process Owner01:15
      • 7.4 Process Manager00:56
      • 7.5 Process Practitioner00:50
      • 7.6 Capacity Management Process Owner03:58
      • 7.7 Capacity Management Process Manager04:10
      • 7.8 Availability Management Process Owner03:31
      • 7.9 Availability Management Process Manager03:43
      • 7.10 IT Service Continuity Management Process Owner02:55
      • 7.11 IT Service Continuity Management Process Manager02:14
      • 7.12 Information Security Management Process Owner02:45
      • 7.13 Information Security Management Process Manager02:11
      • 7.14 Key roles for Demand management01:06
      • 7.15 Roles and Responsibilities Summary00:37
      • 7.16 Quiz
    • Learning Unit 08 - Technology and Implementation considerations 52:15
      • 8.1 Technology and Implementation Considerations00:19
      • 8.2 Technology and Implementation Considerations00:45
      • 8.3 PPO Technology Considerations00:56
      • 8.4 Designing Technology Architectures02:55
      • 8.5 Generic Requirements (Toolsets)05:07
      • 8.6 Evaluation Criteria for Technology01:39
      • 8.7 Requirements Classification - MoSCoW01:20
      • 8.8 Process Implementation00:42
      • 8.9 Service Design Evaluation Criteria01:36
      • 8.10 Service Design - Challenges01:17
      • 8.11 Service Design - Risks02:22
      • 8.12 Service Design - CSFs and KPIs03:14
      • 8.13 Service Transition - Challenges02:14
      • 8.14 Service Transition - Risks01:41
      • 8.15 Service Transition - Critical Success Factors01:40
      • 8.16 Service Operation - Challenges02:20
      • 8.17 Service Operation Managers - Challenges 1of202:24
      • 8.18 Service Operation - Challenges 2of203:48
      • 8.19 Service Operation - Risks03:26
      • 8.20 Service Operation - CSFs 1of301:29
      • 8.21 Service Operation - CSFs 2of302:19
      • 8.22 Service Operation - CSFs 3of301:58
      • 8.23 Implementing Service Operation - Planning03:41
      • 8.24 Implementing Service Operation - Planning01:48
      • 8.25 Exercise - 400:17
      • 8.26 Exercise - 4 (Contd)00:27
      • 8.27 Summary00:31
      • 8.28 Quiz
    • Learning Unit 09 - Summary exam preparation and direct studies 02:18
      • 9.1 Exam Preparation00:29
      • 9.2 Exam Hints 1of400:17
      • 9.3 Exam Hints 2of400:17
      • 9.4 Exam Hints 3of400:17
      • 9.5 Exam Hints 4of400:17
      • 9.6 Case Studies Directed studies and Glossary00:08
      • 9.7 Checkpoints00:17
      • 9.8 Thank You00:16
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Exam & certification

  • How will I become a ITIL Intermediate PPO certified?

    ITIL Intermediate exam is governed by APMG, EXIN and CSME. Professionals require 28 hours of professional training before attending exam on ITIL Intermediate capability modules. The exam fee for ITIL Intermediate exam is different as per governing bodies.

  • What are the prerequisites for the certification?

    Configuration Manager, Availability Manager, System Software, Applications Support, IT Operations Manager, Network Control and Operation, Database Administrator, Problem Manager, Network Support etc. are ideal participants for ITIL® Intermediate PPO certification.

  • What do I need to do to unlock my Simplilearn certificate?

    Online Self learning:
    • Complete 85% of the course.

Reviews

Really good. Personlised settings for our group. Good location.

Very good training. Thank you Simplilearn.

Trainer is very well-versed and have a pleasant way of delivering training. Training was interactive and not monotonous at any point.

Excellent trainer. Thanks Simplilearn.

FAQs

  • What payment options are available?

    You can enroll for the training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.

    1. Visa debit/credit card
    2. American express and Diners club card
    3. Master Card, or
    4. Through PayPal

  • What do I get along with the training?

    You are offered online access to e-learning and practice tests along with the training.

  • Can I cancel my enrollment? Will I get a refund?

    Yes, you can cancel your enrollment. We provide you complete refund after deducting the administration fee. To know more please go through our Refund Policy.

  • Do you provide money back guarantee for the training program?

    Yes. We do offer a money-back guarantee for many of our training programs. You can refer to the Refund Policy and raise refund requests via our Help and Support portal.

  • Can I extend the access period?

    Yes, you can extend the access period by paying an additional fee. Please raise a request via our Help and Support portal.

  • Where and how can I access the e-learning content? Are there any limitations?

    Once you register with us for a course by paying the course fee, you can have 24/7 access to the e-learning content on our website. An automated course purchase confirmation mail from our side will guide you through the process.

  • I am not being able to access the online course. Whom should I contact for a solution?

    Please raise a request via our Help and Support portal to have your issue resolved.

  • I’d like to learn more about this training program. Who should I contact?

    Contact us using the form on the right of any page on the Simplilearn website, or select the Live Chat link. Our customer service representatives will be able to give you more details.

  • Till when can I purchase exam voucher from Simplilearn?

    Your exam voucher is included in the price of this course. However, you must book your exam within one year from the date you purchased this course. In case of any change of exam fee by the certification body within the one year, you will be liable to pay the difference of amount to Simplilearn. If you did not book the exam within one year from purchase, you will need to buy the voucher again as per the actual price.

  • Disclaimer
  • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.