Course description

  • What are the course objectives?

    The ITIL Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a free-standing qualification and it is also part of the ITIL Intermediate Capability stream leading to the ITIL Expert Certificate in IT Service Management.

    The purpose of this training module and the associated exam and certificate is to impart, test and validate your knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications. The ITIL Certificate in Planning, Protection and Optimization is intended to enable candidates to apply PPO practices during the service management lifecycle and specifically in the following key ITIL process and role areas:
    • Capacity Management
    • Availability Management
    • IT Service Continuity Management (ITSCM)
    • Information Security Management
    • Demand Management

    Simplilearn’s ITIL Intermediate PPO certification training that allows you to prepare for the ITIL PPO exam with online self-paced learning and/or in a classroom learning environment.

  • Why is this certification so desirable?

    The ITIL Intermediate Planning, Protection and Optimization (PPO) certification demonstrates your expertise in applying PPO practices to ensure that new and updated services, service management systems and tools, technology architecture, processes and measurement systems, methods and metrics are designed to meet user needs and can be sustained once introduced. ITIL Intermediate PPO certification establishes your knowledge of processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization in the global market.

    More than 10,000 professionals have enjoyed the benefits of being certified in the ITIL PPO module as the global demand for certified professionals continues to rise.

  • What skills will you learn?

    You will enhance your competency in the following areas over the course of the training, preparing you to pass the ITIL Intermediate PPO certification exam:
    • Service design in PPO and the service lifecycle context
    • Processes across the service lifecycle pertaining to planning, protection and optimization
    • Capacity management as a capability to realize successful service design
    • Availability management as a capability to realize successful service design
    • IT service continuity management as a capability to support overall business continuity management
    • Information security management as part of the overall corporate governance framework
    • Planning, protection and optimization roles and responsibilities
    • Technology and implementation considerations
    • Organizational roles relevant to PPO

  • What are the career benefits of this course?

    Simplilearn’s ITIL Intermediate PPO course provides a complete management-level overview of PPO and its related activities. Many Leading job websites now say that ITIL Intermediate PPO Certification is a prerequisite for many key roles in the IT sector. Certified professionals can expect take on roles such as information security manager, capacity manager or ITSCM manager.

    The demand for certified professionals in the PPO module of ITIL is growing enormously in the global market. They are highly paid for their skills and expertise and their pay scale carries a premium over their non-certified peers. According to recent surveys by payscale.com, certified professionals in this field are paid a median annual salary of $100,000.

  • Who should take this course?

    ITIL Intermediate PPO Certification is beneficial for many professionals in IT as well as business managers and business process owners. This training is useful for:
    • Individuals who require a deep understanding of how the ITIL Certificate in the Planning, Protection and Optimization processes may be used to enhance the quality of IT service support within an organization.
    • IT professionals who are working within an organization that has adopted and adapted ITIL and who need to be informed about, and thereafter contribute to, an ongoing service improvement program.
    • Operational staff involved in capacity management, availability management, IT service continuity management (ITSCM), information security management and demand management who wish to enhance their role-based capabilities.
    • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications.
    • Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules.
    • Individuals seeking progress toward the ITIL Master’s Certificate in IT Service Management for which the ITIL Expert qualification is a prerequisite.

Course preview

    • Learning Unit 00 - Introductory Lesson 45:10
      • 0.1 ITIL® 2011 Capability Module Planning Protection and Optimization 01:14
      • 0.2 Agenda 01:04
      • 0.3 Objective 00:25
      • 0.4 ITIL® 2011 Introduction 01:00
      • 0.5 ITIL® 2011 Intermediate 00:51
      • 0.6 ITIL - Qualification Criteria 02:03
      • 0.7 Definition of Service Lifecycle 00:51
      • 0.8 Definition of Service Capability 00:46
      • 0.9 Difference bw Lifecycle and Capability Modules 00:37
      • 0.10 Managing Across the Lifecycle 00:47
      • 0.11 Accreditation Institute 00:42
      • 0.12 PPO Course Description 01:20
      • 0.13 Course Objective 01:15
      • 0.14 Target Candidate 00:23
      • 0.15 Target Candidate contd 01:42
      • 0.16 Exam Pre-requisites 01:09
      • 0.17 ITIL® 2011 PPO Exam Format 01:11
      • 0.18 Exam Tips 00:23
      • 0.19 Course Outline 06:38
      • 0.20 Quiz 00:57
      • 0.21 Foundation Basics 00:22
      • 0.22 ITIL® 02:42
      • 0.23 ITIL® Publication 03:24
      • 0.24 ITIL® is presented as Best Practice What are Best Practices 00:57
      • 0.25 Why choose Public Standards over Proprietary ones? 02:09
      • 0.26 What is a Service? 00:36
      • 0.27 What is a Service Management? 01:45
      • 0.28 Service Management Roles: Service Owner 01:20
      • 0.29 Service Management Roles: Process Owner 00:55
      • 0.30 Connecting with Processes and Functions: RACI Matrix 02:49
      • 0.31 Key Terminology: Service Providers 01:35
      • 0.32 Key Terminology: Suppliers 00:39
      • 0.33 Thank You 00:39
    • Learning Unit 01 - Introduction to PPO 48:04
      • 1.1 Introduction to PPO 00:23
      • 1.2 Introduction to PPO 00:15
      • 1.3 Service Design - Purpose 00:42
      • 1.4 Service Design - Objectives 00:53
      • 1.5 Service Design - Value to Business 02:40
      • 1.6 Service Design - Basics 02:35
      • 1.7 Planning Protection and Optimization - Processes 00:26
      • 1.8 Service Design - Inputs 01:03
      • 1.9 Service Design - Outputs 01:34
      • 1.10 Objectives of Design Co-ordination 02:35
      • 1.11 Design Co-ordination - Scope 03:09
      • 1.12 Design Co-ordination - Value 01:41
      • 1.13 Design Co-ordination - Role of Design Coordination within PPO 00:36
      • 1.14 Design Co-ordination - Interfaces 07:09
      • 1.15 IT Service Management 02:39
      • 1.16 Concept of Service and Value - Definition of a Service 02:15
      • 1.17 Economic Value of a Service 03:24
      • 1.18 Combined Effects of Utility and Warranty 02:02
      • 1.19 Value to the Business - Monitor and Measure 02:09
      • 1.20 Process 03:44
      • 1.21 Organizing IT Service Management - Process Definition 00:44
      • 1.22 Characteristics of a Process 01:09
      • 1.23 Organizing IT Service Management - Organization Structure 03:55
      • 1.24 Summary 00:22
      • 1.25 Quiz
    • Learning Unit 02 - Capacity Management 41:51
      • 2.1 Capacity Management 00:18
      • 2.2 Capacity Management 00:23
      • 2.3 Capacity Management - Purpose and Objectives 01:48
      • 2.4 Capacity Management - Scope 03:38
      • 2.5 Capacity Management - Value to the Business 01:29
      • 2.6 Capacity Management - Policies 02:35
      • 2.7 Capacity Management - Principles 02:04
      • 2.8 Capacity Management - Process Activities 02:11
      • 2.9 Capacity Management - Sub-processes 03:24
      • 2.10 Capacity Management - Underpinning Iterative Activities 01:39
      • 2.11 Capacity Management - Thresholds Management and Control 01:57
      • 2.12 Capacity Management - Demand Management 01:56
      • 2.13 Capacity Management - Modeling and Trending 02:35
      • 2.14 Capacity Management - Application Sizing 02:21
      • 2.15 Exercise - 1 00:20
      • 2.16 Capacity Management - Triggers 01:06
      • 2.17 Capacity Management - Inputs and Outputs 01:19
      • 2.18 Capacity Management - Interfaces 01:45
      • 2.19 Capacity Management - Information Management 03:17
      • 2.20 Capacity Management - Challenges and Risks 02:42
      • 2.21 Capacity Management - CSFs and KPIs 02:31
      • 2.22 Capacity Management - Summary 00:33
      • 2.23 Quiz
    • Learning Unit 03 - Availability Management 46:37
      • 3.1 Availability Management 00:17
      • 3.2 Availability Management 00:25
      • 3.3 Availability Management - Purpose and Objectives 02:48
      • 3.4 Availability Management - Scope 03:43
      • 3.5 Availability Management - Value to the Business 01:22
      • 3.6 Availability Management - Policies 03:51
      • 3.7 Availability Management - Basic Concepts 1of3 01:53
      • 3.8 Availability Management - Basic Concepts 2of3 02:22
      • 3.9 Availability Management - Basic Concepts 3of3 00:47
      • 3.10 Availability Management - Reactive Activities 01:02
      • 3.11 Availability Management - Proactive Activities 03:06
      • 3.12 Availability Management - Techniques 02:28
      • 3.13 Availability Management - Triggers 01:34
      • 3.14 Availability Management - Inputs and Outputs 04:56
      • 3.15 Availability Management - Interfaces 02:29
      • 3.16 Availability Management - CSFs and KPIs 03:33
      • 3.17 Availability Management - Information Management 05:37
      • 3.18 Availability Management - Challenges and Risks 03:51
      • 3.19 Service Design - Availability Management Summary 00:33
      • 3.20 Quiz
    • Learning Unit 04 - IT Service Continuity Management 57:47
      • 4.1 IT Service Continuity Management 00:19
      • 4.2 IT Service Continuity Management 00:23
      • 4.3 IT Service Continuity Management - Purpose and Objectives 02:45
      • 4.4 IT Service Continuity Management - Scope 03:17
      • 4.5 IT Service Continuity Management - Value to the Business 00:49
      • 4.6 IT Service Continuity Management - Policies 04:21
      • 4.7 IT Service Continuity Management - Lifecycle 01:00
      • 4.8 IT Service Continuity Management - Activities 1of11 04:02
      • 4.9 IT Service Continuity Management - Activities 2of11 05:13
      • 4.10 IT Service Continuity Management - Activities 3of11 03:17
      • 4.11 IT Service Continuity Management - Activities 4of11 01:23
      • 4.12 IT Service Continuity Management - Activities 5of11 03:07
      • 4.13 IT Service Continuity Management - Activities 6of11 03:51
      • 4.14 IT Service Continuity Management - Activities 7of11 03:34
      • 4.15 IT Service Continuity Management - Activities 8of11 02:10
      • 4.16 IT Service Continuity Management - Activities 9of11 02:53
      • 4.17 IT Service Continuity Management - Activities 10of11 02:21
      • 4.18 IT Service Continuity Management - Activities 11of11 02:18
      • 4.19 Exercise - 2 00:21
      • 4.20 IT Service Management - Triggers 01:24
      • 4.21 IT Service Continuity Management - Interfaces 02:14
      • 4.22 IT Service Continuity Management - Inputs and Outputs 01:34
      • 4.23 IT Service Continuity Management - CSFs and KPIs 01:51
      • 4.24 IT Service Continuity Management - Challenges and Risks 01:05
      • 4.25 IT Service Continuity Management - Information Management 01:44
      • 4.26 IT Service Continuity Management - Summary 00:31
      • 4.27 Quiz
    • Learning Unit 05 - Information Security Management 29:27
      • 5.1 Information Security Management 00:15
      • 5.2 Information Security Management 00:25
      • 5.3 Information Security Management - Purpose and Objective 00:41
      • 5.4 Information Security Management - Scope 01:27
      • 5.5 Information Security Management - Value to the Business 01:00
      • 5.6 Information Security Management - Policies 01:50
      • 5.7 Information Security Management - Key Concepts 01:07
      • 5.8 Information Security Management - Key Concepts 00:41
      • 5.9 Information Security Management - Key Concepts 01:09
      • 5.10 Information Security Management - Key Concepts 01:08
      • 5.11 Information Security Management - Key Concepts 00:32
      • 5.12 Information Security Management - Key Concepts 00:59
      • 5.13 Information Security Management - Key Concepts 01:22
      • 5.14 Information Security Management - Key Concepts 02:48
      • 5.15 Information Security Management - Triggers 01:20
      • 5.16 Exercise - 3 00:21
      • 5.17 Information Security Management - Interfaces 02:56
      • 5.18 Information Security Management - Inputs and Outputs 03:12
      • 5.19 Information Security Management - CSFs and KPIs 02:21
      • 5.20 Information Security Management - Challenges 00:34
      • 5.21 Information Security Management - Risks 01:35
      • 5.22 Information Security Management - Information Management 01:09
      • 5.23 Information Security Management Summary 00:35
      • 5.24 Quiz
    • Learning Unit 06 - Demand Management 39:03
      • 6.1 Demand Management 00:19
      • 6.2 Demand Management 00:21
      • 6.3 Demand Management and service lifecycle 01:25
      • 6.4 Purpose and Objectives of Demand Management 01:54
      • 6.5 Scope of Demand Management 02:27
      • 6.6 Value to the Business 00:39
      • 6.7 Demand Management - Basic Concepts 1of4 00:36
      • 6.8 Demand Management - Basic Concepts 2of4 01:41
      • 6.9 Demand Management - Basic Concepts 3of4 01:15
      • 6.10 Demand Management - Basic Concepts 4of4 02:21
      • 6.11 Challenges in Managing Service Demand 00:44
      • 6.12 Management of Operation Demand 02:09
      • 6.13 Activities 00:56
      • 6.14 Activity based Demand Management 01:34
      • 6.15 Activity based Demand Management 01:55
      • 6.16 Benefits for analysing PBA 00:54
      • 6.17 Codifying of PBAs 00:25
      • 6.18 User Profile 01:09
      • 6.19 PBA and User Profile 00:49
      • 6.20 Differentiated Offerings 01:10
      • 6.21 Triggers Inputs and Outputs 02:03
      • 6.22 Outputs 00:41
      • 6.23 Interfaces 04:57
      • 6.24 Information Management 00:57
      • 6.25 Critical Success Factors 02:22
      • 6.26 Key Performance Indicators 00:55
      • 6.27 Challenges 01:05
      • 6.28 Risks 00:48
      • 6.29 Demand Management Summary 00:32
      • 6.30 Quiz
    • Learning Unit 07 - PPO Roles and Responsibilities 30:42
      • 7.1 Roles and Responsibilities 00:16
      • 7.2 Roles and Responsibilities 00:15
      • 7.3 Process Owner 01:15
      • 7.4 Process Manager 00:56
      • 7.5 Process Practitioner 00:50
      • 7.6 Capacity Management Process Owner 03:58
      • 7.7 Capacity Management Process Manager 04:10
      • 7.8 Availability Management Process Owner 03:31
      • 7.9 Availability Management Process Manager 03:43
      • 7.10 IT Service Continuity Management Process Owner 02:55
      • 7.11 IT Service Continuity Management Process Manager 02:14
      • 7.12 Information Security Management Process Owner 02:45
      • 7.13 Information Security Management Process Manager 02:11
      • 7.14 Key roles for Demand management 01:06
      • 7.15 Roles and Responsibilities Summary 00:37
      • 7.16 Quiz
    • Learning Unit 08 - Technology and Implementation considerations 52:15
      • 8.1 Technology and Implementation Considerations 00:19
      • 8.2 Technology and Implementation Considerations 00:45
      • 8.3 PPO Technology Considerations 00:56
      • 8.4 Designing Technology Architectures 02:55
      • 8.5 Generic Requirements (Toolsets) 05:07
      • 8.6 Evaluation Criteria for Technology 01:39
      • 8.7 Requirements Classification - MoSCoW 01:20
      • 8.8 Process Implementation 00:42
      • 8.9 Service Design Evaluation Criteria 01:36
      • 8.10 Service Design - Challenges 01:17
      • 8.11 Service Design - Risks 02:22
      • 8.12 Service Design - CSFs and KPIs 03:14
      • 8.13 Service Transition - Challenges 02:14
      • 8.14 Service Transition - Risks 01:41
      • 8.15 Service Transition - Critical Success Factors 01:40
      • 8.16 Service Operation - Challenges 02:20
      • 8.17 Service Operation Managers - Challenges 1of2 02:24
      • 8.18 Service Operation - Challenges 2of2 03:48
      • 8.19 Service Operation - Risks 03:26
      • 8.20 Service Operation - CSFs 1of3 01:29
      • 8.21 Service Operation - CSFs 2of3 02:19
      • 8.22 Service Operation - CSFs 3of3 01:58
      • 8.23 Implementing Service Operation - Planning 03:41
      • 8.24 Implementing Service Operation - Planning 01:48
      • 8.25 Exercise - 4 00:17
      • 8.26 Exercise - 4 (Contd) 00:27
      • 8.27 Summary 00:31
      • 8.28 Quiz
    • Learning Unit 09 - Summary exam preparation and direct studies 02:18
      • 9.1 Exam Preparation 00:29
      • 9.2 Exam Hints 1of4 00:17
      • 9.3 Exam Hints 2of4 00:17
      • 9.4 Exam Hints 3of4 00:17
      • 9.5 Exam Hints 4of4 00:17
      • 9.6 Case Studies Directed studies and Glossary 00:08
      • 9.7 Checkpoints 00:17
      • 9.8 Thank You 00:16
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Exam & certification

  • How do I become certified in ITIL Intermediate PPO?

    ITIL Intermediate exams are governed by APMG, EXIN and CSME. Candidates for the ITIL Intermediate PPO Certification are required to undertake 28 hours of professional training before taking the exam. Simplilearn is accredited by APMG and TUV as an ITIL Foundation and Intermediate Training provider and is also an Accredited Examination Centre (AEC) by APMG, TUV and EXIN.

  • What are the prerequisites for the certification?

    To be eligible for the examination leading to the ITIL Intermediate PPO Certificate, you must fulfill the following requirements:
    • Undertake at least 28 contact hours (hours of instruction, excluding breaks) for this syllabus with an Accredited Training Organization (ATO) or an accredited e-learning solution, as part of a formal, approved training course/scheme.
    • Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications)
    • Two to four years of professional experience working in IT service management is highly desirable. We also recommend that you complete a minimum of 12 hours of personal study by reviewing the course content.

  • What do I need to do to unlock my Simplilearn certificate?

    Online self-learners must complete 85% of the course to receive their certificate of participation from Simplilearn.

  • Until when can I procure voucher from Simplilearn?

    Your exam voucher fee is included in the price of this course. However, you must procure the exam voucher within six months from the date of course purchase.In the event that an exam price does go up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.

  • How frequently does exam fee change?

    Exam prices are dynamic and governed by the certification body. Normally price changes are announced during the end of the calendar year. You will be liable to pay the difference amount to Simplilearn if you had not booked the exam and the exam price is hiked in the meantime.

  • What is the validity of my exam voucher?

    Exam vouchers are valid for 1 year from the date of issuance. If you do not book the exam within 1 year from purchase of voucher, you will need to buy the voucher again per the actual price.

  • How will I take the exam?

    For customers outside India, web-based exam vouchers will be booked, and for India customers, only paper-based exam will be booked. Customers are expected to book the exam before the expiration of validity of their course.

  • I would like to book paper-based exam in India, what is the process?

    You can book paper-based exam by contacting our team and walk into the centers at below mentioned cities to take the exam.

    City Days Timings
    Bangalore Saturday & Sunday 08:00 AM - 08:00 PM
    Weekdays 08:00 AM - 08:00 PM
    Chennai Saturday 09:00 AM - 06:00 PM
    Hyderabad Saturday 09:00 AM - 06:00 PM
    Pune Saturday 09:00 AM - 06:00 PM
    Mumbai Saturday 09:00 AM - 06:00 PM
    Delhi Saturday 09:00 AM - 06:00 PM
    Kolkata Saturday 09:00 AM - 06:00 PM

  • Does the course fee include in examination fees as well?

    Yes, the course fee is inclusive of the examination fee.

  • How do I schedule my exam?

    For assistance in scheduling your exam, reach out to the sales consultant (inside sales manager) or raise a request to the support team of Simplilearn.  

  • Can i ask for refund of exam voucher cost once its issued to me?

    No, exam voucher cost cannot be refunded once it is issued to a learner as we procure this from third party bodies. Simplilearn does not own the voucher policies and cost.


     

Course advisor

Manuel W Lloyd
Manuel W Lloyd Virtual CIO, IT Service Expert

Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance operational efficiency and cyber security.

Reviews

Amelito
Amelito Analyst

Really good. Personlised settings for our group. Good location.

ESSALIFI MOHAMED FAICAL
ESSALIFI MOHAMED FAICAL

Very good training. Thank you Simplilearn.

Namita Goel
Namita Goel

Trainer is very well-versed and have a pleasant way of delivering training. Training was interactive and not monotonous at any point.

Suresh Baskaran
Suresh Baskaran

Excellent trainer. Thanks Simplilearn.

FAQs

  • How do I enroll for the online training?

    You can enroll for this training on our website and make an online payment using any of the following options: 
    • Visa Credit or Debit Card
    • MasterCard
    • American Express
    • Diner’s Club
    • PayPal 
    Once payment is received you will automatically receive a payment receipt and access information via email.

  • What is included with the training?

    You will receive access to e-learning content for all of the learning units as well as access to exclusive forums moderated by faculty and industry experts.

  • If I need to cancel my enrollment, can I get a refund?

    Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. To learn more, please read our Refund Policy.

  • Do you provide a money back guarantee for the training program?

    Yes. We do offer a money-back guarantee for many of our training programs. Refer to our Refund Policy and submit refund requests via our Help and Support portal.

  • Can I extend the access period?

    Yes, you can extend the access period by paying an additional fee. Please contact our Help and Support portal for more information.

  • Where and how can I access the e-learning content? Are there any limitations?

    Once you register for this course, you will have 24/7 access to the e-learning content on our website. An automated course purchase confirmation will guide you through the process.

  • Who are the instructors and how are they selected?

    All of our highly-qualified trainers are ITIL certified, with more than 15 years of experience in training and working professionally in the field. Each of them has gone through a rigorous selection process that includes profile screening, technical evaluation, and a training demo before they are certified to train for us. We also ensure that only those trainers with a high alumni rating remain on our faculty.

  • How does Simplilearn assure that the material and the training delivered are effective?

    Our certification training is designed for you to pass the exams on your first attempt. With a hands-on learning approach and Global Learning Framework, the training not only gives you the confidence to pass the exam, but also helps you retain knowledge beyond the exam.

  • What is covered under the 24/7 Support promise?

    We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.

  • I am not able to access the online courses. Whom should I contact?

    Contact us using the form on the right of any page on the Simplilearn website, select the Live Chat link or contact Help & Support.

  • I’d like to learn more about this training program. Whom should I contact?

    Contact us using the form on the right of any page on the Simplilearn website, or select the Live Chat link. Our customer service representatives can provide you with more details.

  • What does it mean to be GSA approved course?

    The course is part of Simplilearn’s contract with GSA (only US) with special pricing for GSA approved agencies & organizations. To know more click here

  • How do i know if I am eligible to buy this course at GSA price?

    You should be employed with GSA approved agencies & organizations. The list of approved agencies is provided here

    • Disclaimer
    • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.