How do I become certified in ITIL Intermediate PPO?

ITIL Intermediate exams are governed by APMG, EXIN and CSME. Candidates for the ITIL® Intermediate PPO Certification are required to undertake 28 hours of professional training before taking the exam. Simplilearn is accredited by APMG and TUV as an ITIL Foundation and Intermediate Training provider and is also an Accredited Examination Centre (AEC) by APMG, TUV, and EXIN.

What are the prerequisites for the certification?

To be eligible for the examination leading to the ITIL® Intermediate PPO Certificate, you must fulfill the following requirements: Undertake at least 28 contact hours (hours of instruction, excluding breaks) for this syllabus with an Accredited Training Organization (ATO) or an accredited e-learning solution, as part of a formal, approved training course or scheme. Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications) Two to four years of professional experience working in IT service management is highly desirable. We also recommend that you complete a minimum of 12 hours of personal study by reviewing the course content.

What do I need to do to unlock my Simplilearn certificate?

Online self-learners must complete 85% of the course to receive their certificate of participation from Simplilearn.

Until when can I procure voucher from Simplilearn?

Your exam voucher fee is included in the price of this course. However, you must procure the exam voucher within six months from the date of course purchase. In case the exam price goes up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.

How frequently does exam fee change?

Exam prices are dynamic and governed by the certification body. Normally price changes are announced during the end of the calendar year. You will be liable to pay the difference amount to Simplilearn if you had not booked the exam and the exam price is hiked in the meantime.

What is the validity of my exam voucher?

Exam vouchers are valid for one year from the date of issuance. If you do not book the exam within one year from purchase of voucher, you will need to buy the voucher again per the actual price.

How will I schedule/book my exam?

Please click the below link for information regarding the booking process: https://www.simplilearn.com/ice9/about_course_images/Raise_exam_request_through_LMS.pdf

Does the course fee include in examination fees as well?

Yes, the course fee is inclusive of the examination fee.

Can I ask for refund of exam voucher cost once its issued to me?

No, exam voucher cost cannot be refunded once it is issued to a learner as we procure this from third party bodies. Simplilearn does not own the voucher policies and cost.

How do I enroll for the online training?

You can enroll for the training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email. Visa debit/credit card American express and Diners club card Master Card, or Through PayPal

ITIL® Intermediate PPO Certification Training

World’s #1 Online Bootcamp

Course Overview

The purpose of this ITIL PPO Certification Training course is to impart, test, and validate your knowledge of industry practices in service management, as documented in the ITIL Service Lifecycle core publications. Upon completion, you’ll know how to apply PPO practices to the service management lifecycle in areas such as capacity management.

Key Features

100% Money Back Guarantee

No questions asked refund*

At Simplilearn, we value the trust of our patrons immensely. But, if you feel that a course does not meet your expectations, we offer a 7-day money-back guarantee. Just send us a refund request via email within 7 days of purchase and we will refund 100% of your payment, no questions asked!

8 end-of-chapter quizzes
2 sample test papers
Exam fee included
16 PDUs offered

Skills Covered

Service design in PPO
Service lifecycle context
Capacity management
Availability management
IT service continuity
Information security management
PPO roles and responsibilities
Implementation considerations
Roles relevant to PPO

Benefits

Certified PPO professionals are well compensated for their skills and expertise, with a premium pay scale compared to non-certified peers. Certified professionals in this field are paid a median annual salary of $100,000, according to recent surveys by payscale.com.

Designation
Annual Salary
Hiring Companies

ITSM Manager
Annual Salary
$98KMin
$109KAverage
$144KMax
Source: Glassdoor
Hiring Companies
Source: Indeed
Service Delivery Manager
Annual Salary
$36KMin
$58KAverage
$83KMax
Source: Glassdoor
Hiring Companies
Source: Indeed

Training Options

Self-Paced Learning

$ 799

Lifetime access to high-quality self-paced e-learning content curated by industry experts
Simulation test papers for self-assessment
ITIL Planning, Protection & Optimization exam voucher included
24x7 learner assistance and support

Corporate Training

Customized to your team's needs

Blended learning delivery model (self-paced eLearning and/or instructor-led options)
Flexible pricing options
Enterprise grade Learning Management System (LMS)
Enterprise dashboards for individuals and teams
24x7 learner assistance and support

Course Curriculum

Eligibility

ITIL Intermediate PPO Certification is beneficial for many professionals in IT, as well as business managers and business process owners. This training is useful for IT professionals, operational staff, information security managers, demand managers, continuity managers, and individuals seeking progress towards the ITIL Master’s Certificate in IT Service Management (for which the ITIL Expert qualification is a prerequisite).

Pre-requisites

To be eligible for the examination leading to the ITIL Intermediate PPO Certificate, the candidate should take the training with an accredited training organization. You need to hold an ITIL Foundation Certificate in IT service management. In addition, you also need two to four years of professional experience working in IT service management is highly desirable. It is also recommended that you complete a minimum of 12 hours of personal study by reviewing the course content.

Course Content

ITIL Intermediate PPO
Preview
- Learning Unit 00 - Introductory Lesson
  44:32Preview
  - 0.1 ITIL® 2011 Capability Module Planning Protection and Optimization
    01:14
  - 0.2 Agenda
    01:04
  - 0.3 Objective
    00:25
  - 0.4 ITIL® 2011 Introduction
    00:59
  - 0.5 ITIL® 2011 Intermediate
    00:51
  - 0.6 ITIL - Qualification Criteria
    02:03
  - 0.7 Definition of Service Lifecycle
    00:51
  - 0.8 Definition of Service Capability
    00:46
  - 0.9 Difference Between Lifecycle and Capability Modules
    00:37
  - 0.10 Managing Across the Lifecycle
    00:47
  - 0.11 Accreditation Institute
    00:05
  - 0.12 PPO Course Description
    01:20
  - 0.13 Course Objective
    01:15
  - 0.14 Target Candidate
    00:23
  - 0.15 Target Candidate Continued
    01:42
  - 0.16 Exam Pre-requisites
    01:09
  - 0.17 ITIL® 2011 PPO Exam Format
    01:11
  - 0.18 Exam Tips
    00:23
  - 0.19 Course Outline
    06:38
  - 0.20 Quiz
    00:57
  - 0.21 Foundation Basics
    00:22
  - 0.22 ITIL®
    02:42
  - 0.23 ITIL® Publication
    03:24
  - 0.24 ITIL® is presented as Best Practice What are Best Practices
    00:57
  - 0.25 Why choose Public Standards over Proprietary ones?
    02:09
  - 0.26 What is a Service?
    00:36
  - 0.27 What is a Service Management?
    01:45
  - 0.28 Service Management Roles: Service Owner
    01:20
  - 0.29 Service Management Roles: Process Owner
    00:55
  - 0.30 Connecting with Processes and Functions: RACI Matrix
    02:49
  - 0.31 Key Terminology: Service Providers
    01:35
  - 0.32 Key Terminology: Suppliers
    00:39
  - 0.33 Thank You
    00:39
- Learning Unit 01 - Introduction to PPO
  48:04Preview
  - 1.1 Introduction to PPO
    00:23
  - 1.2 Introduction to PPO
    00:15
  - 1.3 Service Design - Purpose
    00:42
  - 1.4 Service Design - Objectives
    00:53
  - 1.5 Service Design - Value to Business
    02:40
  - 1.6 Service Design - Basics
    02:35
  - 1.7 Planning Protection and Optimization - Processes
    00:26
  - 1.8 Service Design - Inputs
    01:03
  - 1.9 Service Design - Outputs
    01:34
  - 1.10 Objectives of Design Co-ordination
    02:35
  - 1.11 Design Co-ordination - Scope
    03:09
  - 1.12 Design Co-ordination - Value
    01:41
  - 1.13 Design Co-ordination - Role of Design Coordination within PPO
    00:36
  - 1.14 Design Co-ordination - Interfaces
    07:09
  - 1.15 IT Service Management
    02:39
  - 1.16 Concept of Service and Value - Definition of a Service
    02:15
  - 1.17 Economic Value of a Service
    03:24
  - 1.18 Combined Effects of Utility and Warranty
    02:02
  - 1.19 Value to the Business - Monitor and Measure
    02:09
  - 1.20 Process
    03:44
  - 1.21 Organizing IT Service Management - Process Definition
    00:44
  - 1.22 Characteristics of a Process
    01:09
  - 1.23 Organizing IT Service Management - Organization Structure
    03:55
  - 1.24 Summary
    00:22
  - 1.25 Quiz
- Learning Unit 02 - Capacity Management
  41:51Preview
  - 2.1 Capacity Management
    00:18
  - 2.2 Capacity Management
    00:23
  - 2.3 Capacity Management - Purpose and Objectives
    01:48
  - 2.4 Capacity Management - Scope
    03:38
  - 2.5 Capacity Management - Value to the Business
    01:29
  - 2.6 Capacity Management - Policies
    02:35
  - 2.7 Capacity Management - Principles
    02:04
  - 2.8 Capacity Management - Process Activities
    02:11
  - 2.9 Capacity Management - Sub-processes
    03:24
  - 2.10 Capacity Management - Underpinning Iterative Activities
    01:39
  - 2.11 Capacity Management - Thresholds Management and Control
    01:57
  - 2.12 Capacity Management - Demand Management
    01:56
  - 2.13 Capacity Management - Modeling and Trending
    02:35
  - 2.14 Capacity Management - Application Sizing
    02:21
  - 2.15 Exercise - 1
    00:20
  - 2.16 Capacity Management - Triggers
    01:06
  - 2.17 Capacity Management - Inputs and Outputs
    01:19
  - 2.18 Capacity Management - Interfaces
    01:45
  - 2.19 Capacity Management - Information Management
    03:17
  - 2.20 Capacity Management - Challenges and Risks
    02:42
  - 2.21 Capacity Management - CSFs and KPIs
    02:31
  - 2.22 Capacity Management - Summary
    00:33
  - 2.23 Quiz
- Learning Unit 03 - Availability Management
  46:37Preview
  - 3.1 Availability Management
    00:17
  - 3.2 Availability Management
    00:25
  - 3.3 Availability Management - Purpose and Objectives
    02:48
  - 3.4 Availability Management - Scope
    03:43
  - 3.5 Availability Management - Value to the Business
    01:22
  - 3.6 Availability Management - Policies
    03:51
  - 3.7 Availability Management - Basic Concepts 1of3
    01:53
  - 3.8 Availability Management - Basic Concepts 2of3
    02:22
  - 3.9 Availability Management - Basic Concepts 3of3
    00:47
  - 3.10 Availability Management - Reactive Activities
    01:02
  - 3.11 Availability Management - Proactive Activities
    03:06
  - 3.12 Availability Management - Techniques
    02:28
  - 3.13 Availability Management - Triggers
    01:34
  - 3.14 Availability Management - Inputs and Outputs
    04:56
  - 3.15 Availability Management - Interfaces
    02:29
  - 3.16 Availability Management - CSFs and KPIs
    03:33
  - 3.17 Availability Management - Information Management
    05:37
  - 3.18 Availability Management - Challenges and Risks
    03:51
  - 3.19 Service Design - Availability Management Summary
    00:33
  - 3.20 Quiz
- Learning Unit 04 - IT Service Continuity Management
  57:47Preview
  - 4.1 IT Service Continuity Management
    00:19
  - 4.2 IT Service Continuity Management
    00:23
  - 4.3 IT Service Continuity Management - Purpose and Objectives
    02:45
  - 4.4 IT Service Continuity Management - Scope
    03:17
  - 4.5 IT Service Continuity Management - Value to the Business
    00:49
  - 4.6 IT Service Continuity Management - Policies
    04:21
  - 4.7 IT Service Continuity Management - Lifecycle
    01:00
  - 4.8 IT Service Continuity Management - Activities 1of11
    04:02
  - 4.9 IT Service Continuity Management - Activities 2of11
    05:13
  - 4.10 IT Service Continuity Management - Activities 3of11
    03:17
  - 4.11 IT Service Continuity Management - Activities 4of11
    01:23
  - 4.12 IT Service Continuity Management - Activities 5of11
    03:07
  - 4.13 IT Service Continuity Management - Activities 6of11
    03:51
  - 4.14 IT Service Continuity Management - Activities 7of11
    03:34
  - 4.15 IT Service Continuity Management - Activities 8of11
    02:10
  - 4.16 IT Service Continuity Management - Activities 9of11
    02:53
  - 4.17 IT Service Continuity Management - Activities 10of11
    02:21
  - 4.18 IT Service Continuity Management - Activities 11of11
    02:18
  - 4.19 Exercise - 2
    00:21
  - 4.20 IT Service Management - Triggers
    01:24
  - 4.21 IT Service Continuity Management - Interfaces
    02:14
  - 4.22 IT Service Continuity Management - Inputs and Outputs
    01:34
  - 4.23 IT Service Continuity Management - CSFs and KPIs
    01:51
  - 4.24 IT Service Continuity Management - Challenges and Risks
    01:05
  - 4.25 IT Service Continuity Management - Information Management
    01:44
  - 4.26 IT Service Continuity Management - Summary
    00:31
  - 4.27 Quiz
- Learning Unit 05 - Information Security Management
  29:27Preview
  - 5.1 Information Security Management
    00:15
  - 5.2 Information Security Management
    00:25
  - 5.3 Information Security Management - Purpose and Objective
    00:41
  - 5.4 Information Security Management - Scope
    01:27
  - 5.5 Information Security Management - Value to the Business
    01:00
  - 5.6 Information Security Management - Policies
    01:50
  - 5.7 Information Security Management - Key Concepts
    01:07
  - 5.8 Information Security Management - Key Concepts
    00:41
  - 5.9 Information Security Management - Key Concepts
    01:09
  - 5.10 Information Security Management - Key Concepts
    01:08
  - 5.11 Information Security Management - Key Concepts
    00:32
  - 5.12 Information Security Management - Key Concepts
    00:59
  - 5.13 Information Security Management - Key Concepts
    01:22
  - 5.14 Information Security Management - Key Concepts
    02:48
  - 5.15 Information Security Management - Triggers
    01:20
  - 5.16 Exercise - 3
    00:21
  - 5.17 Information Security Management - Interfaces
    02:56
  - 5.18 Information Security Management - Inputs and Outputs
    03:12
  - 5.19 Information Security Management - CSFs and KPIs
    02:21
  - 5.20 Information Security Management - Challenges
    00:34
  - 5.21 Information Security Management - Risks
    01:35
  - 5.22 Information Security Management - Information Management
    01:09
  - 5.23 Information Security Management Summary
    00:35
  - 5.24 Quiz
- Learning Unit 06 - Demand Management
  39:03Preview
  - 6.1 Demand Management
    00:19
  - 6.2 Demand Management
    00:21
  - 6.3 Demand Management and service lifecycle
    01:25
  - 6.4 Purpose and Objectives of Demand Management
    01:54
  - 6.5 Scope of Demand Management
    02:27
  - 6.6 Value to the Business
    00:39
  - 6.7 Demand Management - Basic Concepts 1of4
    00:36
  - 6.8 Demand Management - Basic Concepts 2of4
    01:41
  - 6.9 Demand Management - Basic Concepts 3of4
    01:15
  - 6.10 Demand Management - Basic Concepts 4of4
    02:21
  - 6.11 Challenges in Managing Service Demand
    00:44
  - 6.12 Management of Operation Demand
    02:09
  - 6.13 Activities
    00:56
  - 6.14 Activity based Demand Management
    01:34
  - 6.15 Activity based Demand Management
    01:55
  - 6.16 Benefits for analysing PBA
    00:54
  - 6.17 Codifying of PBAs
    00:25
  - 6.18 User Profile
    01:09
  - 6.19 PBA and User Profile
    00:49
  - 6.20 Differentiated Offerings
    01:10
  - 6.21 Triggers Inputs and Outputs
    02:03
  - 6.22 Outputs
    00:41
  - 6.23 Interfaces
    04:57
  - 6.24 Information Management
    00:57
  - 6.25 Critical Success Factors
    02:22
  - 6.26 Key Performance Indicators
    00:55
  - 6.27 Challenges
    01:05
  - 6.28 Risks
    00:48
  - 6.29 Demand Management Summary
    00:32
  - 6.30 Quiz
- Learning Unit 07 - PPO Roles and Responsibilities
  27:21Preview
  - 7.1 Roles and Responsibilities
    00:16
  - 7.2 Roles and Responsibilities
    00:15
  - 7.3 Process Owner
    01:15
  - 7.4 Process Manager
    00:56
  - 7.5 Process Practitioner
    00:50
  - 7.6 Capacity Management Process Owner
    03:58
  - 7.7 Capacity Management Process Manager
    04:10
  - 7.8 Availability Management Process Owner
    00:10
  - 7.9 Availability Management Process Manager
    03:43
  - 7.10 IT Service Continuity Management Process Owner
    02:55
  - 7.11 IT Service Continuity Management Process Manager
    02:14
  - 7.12 Information Security Management Process Owner
    02:45
  - 7.13 Information Security Management Process Manager
    02:11
  - 7.14 Key roles for Demand management
    01:06
  - 7.15 Roles and Responsibilities Summary
    00:37
  - 7.16 Quiz
- Learning Unit 08 - Technology and Implementation considerations
  52:14Preview
  - 8.1 Technology and Implementation Considerations
    00:19
  - 8.2 Technology and Implementation Considerations
    00:45
  - 8.3 PPO Technology Considerations
    00:56
  - 8.4 Designing Technology Architectures
    02:55
  - 8.5 Generic Requirements (Toolsets)
    05:07
  - 8.6 Evaluation Criteria for Technology
    01:39
  - 8.7 Requirements Classification - MoSCoW
    01:20
  - 8.8 Process Implementation
    00:42
  - 8.9 Service Design Evaluation Criteria
    01:36
  - 8.10 Service Design - Challenges
    01:17
  - 8.11 Service Design - Risks
    02:21
  - 8.12 Service Design - CSFs and KPIs
    03:14
  - 8.13 Service Transition - Challenges
    02:14
  - 8.14 Service Transition - Risks
    01:41
  - 8.15 Service Transition - Critical Success Factors
    01:40
  - 8.16 Service Operation - Challenges
    02:20
  - 8.17 Service Operation Managers - Challenges 1of2
    02:24
  - 8.18 Service Operation - Challenges 2of2
    03:48
  - 8.19 Service Operation - Risks
    03:26
  - 8.20 Service Operation - CSFs 1of3
    01:29
  - 8.21 Service Operation - CSFs 2of3
    02:19
  - 8.22 Service Operation - CSFs 3of3
    01:58
  - 8.23 Implementing Service Operation - Planning
    03:41
  - 8.24 Implementing Service Operation - Planning
    01:48
  - 8.25 Exercise - 4
    00:17
  - 8.26 Exercise - 4 (Contd)
    00:27
  - 8.27 Summary
    00:31
  - 8.28 Quiz
- Learning Unit 09 - Summary exam preparation and direct studies
  02:18Preview
  - 9.1 Exam Preparation
    00:29
  - 9.2 Exam Hints 1of4
    00:17
  - 9.3 Exam Hints 2of4
    00:17
  - 9.4 Exam Hints 3of4
    00:17
  - 9.5 Exam Hints 4of4
    00:17
  - 9.6 Case Studies Directed studies and Glossary
    00:08
  - 9.7 Checkpoints
    00:17
  - 9.8 Thank You
    00:16

Download Syllabus

Course Advisor

Manuel W Lloyd
Virtual CIO, IT Service Expert
Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance, operational efficiency, and cyber security.

prevNext

Exam & Certification

How do I become certified in ITIL® Intermediate PPO?
ITIL Intermediate exams are governed by APMG, EXIN and CSME. Candidates for the ITIL® Intermediate PPO Certification are required to undertake 28 hours of professional training before taking the exam. Simplilearn is accredited by APMG and TUV as an ITIL Foundation and Intermediate Training provider and is also an Accredited Examination Centre (AEC) by APMG, TUV, and EXIN.
What are the prerequisites for the certification?
To be eligible for the examination leading to the ITIL® Intermediate PPO Certificate, you must fulfill the following requirements:
- Undertake at least 28 contact hours (hours of instruction, excluding breaks) for this syllabus with an Accredited Training Organization (ATO) or an accredited e-learning solution, as part of a formal, approved training course or scheme.
- Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications)
- Two to four years of professional experience working in IT service management is highly desirable. We also recommend that you complete a minimum of 12 hours of personal study by reviewing the course content.
What do I need to do to unlock my Simplilearn certificate?
Online self-learners must complete 85% of the course to receive their certificate of participation from Simplilearn.
Until when can I procure voucher from Simplilearn?
Your exam voucher fee is included in the price of this course. However, you must procure the exam voucher within six months from the date of course purchase. In case the exam price goes up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.
How frequently does exam fee change?
Exam prices are dynamic and governed by the certification body. Normally price changes are announced during the end of the calendar year. You will be liable to pay the difference amount to Simplilearn if you had not booked the exam and the exam price is hiked in the meantime.
What is the validity of my exam voucher?
Exam vouchers are valid for one year from the date of issuance. If you do not book the exam within one year from purchase of voucher, you will need to buy the voucher again per the actual price.
How will I schedule/book my exam?
Please click the below link for information regarding the booking process: https://www.simplilearn.com/ice9/about_course_images/Raise_exam_request_through_LMS.pdf
Does the course fee include in examination fees as well?
Yes, the course fee is inclusive of the examination fee.
Can I ask for refund of exam voucher cost once its issued to me?
No, exam voucher cost cannot be refunded once it is issued to a learner as we procure this from third party bodies. Simplilearn does not own the voucher policies and cost.

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How do I enroll for the online training?
You can enroll for the training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.
1. Visa debit/credit card
2. American express and Diners club card
3. Master Card, or
4. Through PayPal
What do I get along with the training?
You are offered online access to e-learning and practice tests along with the training.
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Yes, you can cancel your enrollment. We provide you complete refund after deducting the administration fee. To know more please go through our Refund Policy.
Do you provide money back guarantee for the training program?
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Where and how can I access the e-learning content? Are there any limitations?
Once you register with us for a course by paying the course fee, you can have 24/7 access to the e-learning content on our website. An automated course purchase confirmation mail from our side will guide you through the process.
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Disclaimer
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® Intermediate PPO Certification Training

Accredited By

World’s #1 Online Bootcamp

Course Overview

Key Features

Skills Covered

Benefits

Training Options

Self-Paced Learning

Corporate Training

Course Curriculum

Eligibility

Pre-requisites

Course Content

ITIL Intermediate PPO

Learning Unit 00 - Introductory Lesson

0.1 ITIL® 2011 Capability Module Planning Protection and Optimization

0.2 Agenda

0.3 Objective

0.4 ITIL® 2011 Introduction

0.5 ITIL® 2011 Intermediate

0.6 ITIL - Qualification Criteria

0.7 Definition of Service Lifecycle

0.8 Definition of Service Capability

0.9 Difference Between Lifecycle and Capability Modules

0.10 Managing Across the Lifecycle

0.11 Accreditation Institute

0.12 PPO Course Description

0.13 Course Objective

0.14 Target Candidate

0.15 Target Candidate Continued

0.16 Exam Pre-requisites

0.17 ITIL® 2011 PPO Exam Format

0.18 Exam Tips

0.19 Course Outline

0.20 Quiz

0.21 Foundation Basics

0.22 ITIL®

0.23 ITIL® Publication

0.24 ITIL® is presented as Best Practice What are Best Practices

0.25 Why choose Public Standards over Proprietary ones?

0.26 What is a Service?

0.27 What is a Service Management?

0.28 Service Management Roles: Service Owner

0.29 Service Management Roles: Process Owner

0.30 Connecting with Processes and Functions: RACI Matrix

0.31 Key Terminology: Service Providers

0.32 Key Terminology: Suppliers

0.33 Thank You

Learning Unit 01 - Introduction to PPO

1.1 Introduction to PPO

1.2 Introduction to PPO

1.3 Service Design - Purpose

1.4 Service Design - Objectives

1.5 Service Design - Value to Business

1.6 Service Design - Basics

1.7 Planning Protection and Optimization - Processes

1.8 Service Design - Inputs

1.9 Service Design - Outputs

1.10 Objectives of Design Co-ordination

1.11 Design Co-ordination - Scope

1.12 Design Co-ordination - Value

1.13 Design Co-ordination - Role of Design Coordination within PPO

1.14 Design Co-ordination - Interfaces

1.15 IT Service Management

1.16 Concept of Service and Value - Definition of a Service

1.17 Economic Value of a Service

1.18 Combined Effects of Utility and Warranty

1.19 Value to the Business - Monitor and Measure

1.20 Process

1.21 Organizing IT Service Management - Process Definition

1.22 Characteristics of a Process

1.23 Organizing IT Service Management - Organization Structure

1.24 Summary

1.25 Quiz

Learning Unit 02 - Capacity Management

2.1 Capacity Management

2.2 Capacity Management

2.3 Capacity Management - Purpose and Objectives

2.4 Capacity Management - Scope