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12.5 hours of self-paced learning
10 end of chapter quizzes
30 hours PDU certificate
2 sample test papers
Exam fee included
What’s the focus of this course?
The Service Design (SD) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL® Intermediate level. The certification demonstrates the candidate’s knowledge of good practices in the design of IT services, processes, and other aspects of IT service management.
Simplilearn’s training programme for the ITIL® Intermediate SD Module includes both online and classroom training. The courseware has been approved by APMG and CSME and includes quizzes and sample test papers.
The Service Design module focuses on the design of IT services, covering the architectures, processes, policies and documentation. This enables candidates to design services, hence meeting the needs of the organization.
Why is the certification most sought-after?
Currently in its third version, ITIL® is the world’s most widely-used IT service management framework and is based on global best practices in IT service management. ITIL® enables organizations to:
Improve customer experience
Find a common language for service management
Gain a competitive edge
Build customer trust in the organization
ITIL® qualifications set international benchmarks of quality for IT professionals all over the world. Professionals taking up ITIL® training are encouraged to come up with new ideas and approaches to improve customer satisfaction. They learn to contribute effectively to service delivery in the organization. The value of ITIL® has increased sharply in recent years and an ITIL® certification is fast becoming an entry requirement for a majority of IT-based roles.
Certified professionals in this field are in constant demand, there are currently more than 5000 certified professionals around the world. Certified professionals can expect job roles such as Capacity Manager, Availability Manager, Service Level Manager, Business Continuity Manager, and Service Portfolio Manager.
What are the course objectives?
At the end of Simplilearn’s training in ITIL® Intermediate SD training, you will be able to:
Understand the purpose, principles and processes in service design
Identify technology-related activities and considerations in service design
Identify how to organize, implement and improve service design
Identify challenges, critical success factors and risks
What are the career benefits of this course?
An ITIL® certifications helps IT professionals add weight to their profile and typically earn 40% more compared to their non-certified peers. The SD module of the ITIL® Intermediate Level enables candidates to:
Understand the purpose, principles and processes of service design
Identify how to organize and implement design as part of overall service management
Understand the use of leading edge IT capabilities to provide the best service and maximize value to the organization
Identify how service design relates to other stages of the ITIL® Service Lifecycle
The ITIL® Service Design qualification demonstrates the IT professional’s ability to frame consistent service design practices to improve the alignment of IT with the overall business and user needs. According to recent surveys by payscale.com, the average annual salary of the certified professionals in this field ranges from $80,000 to $90,000.
Who should take this course?
The following categories of professionals can take up the ITIL® Service Design qualification:
Chief Information Officers (CIOs)
Chief Technology Officers (CTOs)
IT Audit Managers
IT Security Managers
This qualification is also best suited for profiles such as:
ITSM® (IT Service Management) trainers,
IT professionals working in a service design environment,
ITIL® Foundation certified individuals wanting to advance to higher levels in ITIL®, and
Individuals requiring an in-depth knowledge of the ITIL® service design stage of the ITIL® Service Lifecycle.
The SD module can be one of the prerequisites for the ITIL® Expert and Master Levels in IT Service Management.
How will I become a ITIL® Intermediate SD certified?
The Service Design qualification can only be taken as part of an accredited training course. To be eligible for the ITIL® Intermediate Module – Service Design qualification, the following requirements have to be met:
A minimum 21 hours of instruction with an Accredited Training Organization (or an accredited e-learning solution)
ITIL Foundation Certificate in IT Service Management
Two years of experience in the field of IT is highly desirable. Candidates should also spend some time reviewing the syllabus and the ITIL® Service Design publication to prepare for the exam.
Vinay Pagadal Engg
Very well conducted course, flow of course by Devaraj was very good. Explanation was well understood with relevant examples.
Ravi Mishra Incident Manager @Macquarie
This is very helpful and good explanation of each unit.
Manas Sikdar TCS
very organized and simplified learning.
Mohammed Munir El Kadi Senior System Analyst
I liked the re-ordering of the syllabus in the course as compared to the original SD book. The quizzes in each section were good too. I would have liked to see more Instructional Design objects with smart graphs though
You can enroll for the training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.
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What will I get along with this training?
You will have access to the online e-learning and practice tests along with the training.
Can I cancel my enrollment? Will I get a refund?
Yes, you can cancel your enrollment. We provide you complete refund after deducting the administration fee. To know more please go through our Refund Policy.
Do you provide money back guarantee for the training programs?
Yes. We do offer a money-back guarantee for many of our training programs. You can refer to the Refund Policy and raise refund requests via our Help and Support portal.
Can I extend the access period?
Yes, you can extend the access period by paying an additional fee. Please raise a request via our Help and Support portal.
Where and how can I access the e-learning content? Are there any limitations?
Once you register with us for a course by paying the course fee, you can have 24/7 access to the e-learning content on our website. An automated course purchase confirmation mail from our side will guide you through the process.
I am not able to access the online course. Whom should I contact for a solution?
Please raise a request via our Help and Support portal to have your issue resolved.
I’d like to learn more about this training program. Who should I contact?
Contact us using the form on the right of any page on the Simplilearn website, or select the Live Chat link. Our customer service representatives will be able to give you more details.