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Course description

  • What are the course objectives?

    The Service Design (SD) module is one of the qualifications within the ITIL Service Lifecycle category of the ITIL Intermediate level. The ITIL Intermediate SD certification demonstrates the candidate’s knowledge of good practices in the design of IT services, processes, and other aspects of IT service management.

    Simplilearn’s training program for the ITIL Intermediate SD Module includes both online and classroom training. The courseware has been approved by APMG and CSME and includes quizzes and sample test papers.

  • Why is the certification in demand?

    Currently in its third version, ITIL is the world’s most widely-used IT service management framework and is based on global best practices in IT service management. ITIL enables organizations to:

    • Increase productivity
    • Optimize costs
    • Improve the customer experience
    • Find a common language for service management
    • Gain a competitive edge
    • Build customer trust in the organization

    ITIL qualifications set international benchmarks of quality for IT professionals all over the world. Professionals taking ITIL training are encouraged to come up with new ideas and approaches to improve customer satisfaction. They learn to contribute effectively to service delivery in the organization. The value of ITIL has increased sharply in recent years and an ITIL certification is fast becoming an entry requirement for a majority of IT-based roles.

    Certified professionals in this field are in constant demand, there are currently more than 5000 certified professionals around the world. Certified professionals can expect to take on job roles such as Capacity Manager, Availability Manager, Service Level Manager, Business Continuity Manager and Service Portfolio Manager.

  • What skills will you learn?

    At the end of Simplilearn’s ITIL Intermediate SD training, you will be able to:
    • Understand the purpose, principles and processes in service design
    • Identify technology-related activities and considerations in service design
    • Identify how to organize, implement and improve service design
    • Identify challenges, critical success factors and risks

  • What are the career benefits of this course?

    An ITIL certification adds weight to an IT professional’s profile. Certified professionals typically earn 40% more compared to their non-certified peers.

    The ITIL Service Design qualification demonstrates the IT professional’s ability to frame consistent service design practices to improve the alignment of IT with the overall business and user needs. According to recent surveys by payscale.com, the average annual salary of the certified professionals in this field ranges from $80,000 to $90,000.

  • Who should take this course?

    The following categories of professionals should consider obtaining the ITIL Service Design qualification:

    • Chief Information Officers (CIOs)
    • Chief Technology Officers (CTOs)
    • Service Designers
    • IT Architects
    • IT Planners
    • IT Consultants
    • IT Audit Managers
    • IT Security Managers
    This qualification is also well suited for profiles such as:
    • ITSM (IT Service Management) trainers
    • IT professionals working in a service design environment
    • ITIL Foundation certified individuals wanting to advance to higher levels in ITIL
    • Individuals requiring an in-depth knowledge of the ITIL Service Design stage of the ITIL Service Lifecycle
    The SD module is one of the prerequisites for the ITIL Expert and Master’s Levels in IT Service Management.

Course preview

  • ITIL® Intermediate SD
    • Learning Unit 00 - Introductory lesson 20:46
      • 0.1 ITIL® 2011 LIFECYCLE MODULE SERVICE DESIGN01:13
      • 0.2 Agenda01:13
      • 0.3 Objective00:25
      • 0.4 ITIL® 2011 Introduction00:56
      • 0.5 ITIL® 2011 Intermediate00:50
      • 0.6 ITIL® Qualification Criteria02:03
      • 0.7 Definition of Service Lifecycle00:49
      • 0.8 Definition of Service Capability00:45
      • 0.9 Lifecycle and Capability Modules00:36
      • 0.10 Managing Across the Lifecycle00:46
      • 0.11 Accreditation Institute00:43
      • 0.12 SD Course Description00:41
      • 0.13 Course Objective00:32
      • 0.14 Target Candidate00:38
      • 0.15 Target Candidate contd..01:31
      • 0.16 Exam Pre-requisites01:10
      • 0.17 ITIL® 2011 Service Transition Exam Format01:07
      • 0.18 Exam Tips00:20
      • 0.19 Course Outline03:42
      • 0.20 Quiz00:46
    • Learning Unit 01 - Introduction to Service Design 39:34
      • 1.1 Introduction to Service Design01:12
      • 1.2 ITIL The Library Constituents02:07
      • 1.3 Learning Unit 1: Syllabus00:53
      • 1.4 Service Management02:12
      • 1.5 The Value Proposition02:22
      • 1.6 Utility and Warranty02:06
      • 1.7 Utility and Warranty00:31
      • 1.8 Function, Roles and Process03:35
      • 1.9 Service Design Purpose and Objectives01:29
      • 1.10 Service Design Purpose and Objectives01:14
      • 1.11 Value of Service Design to the Business04:25
      • 1.12 Four P's of Service Design01:57
      • 1.13 Service Design Package(SDP)01:31
      • 1.14 SDP contents:02:02
      • 1.15 SDP Requirements:01:28
      • 1.16 SDP Service Design:01:12
      • 1.17 SDP Service Design:01:18
      • 1.18 SDP Organizational Readiness Assessment01:01
      • 1.19 SDP Lifecycle Plan01:43
      • 1.20 SDP Lifecycle Plan02:13
      • 1.21 SDP Lifecycle Plan00:58
      • 1.22 SDP Lifecycle Plan00:44
      • 1.23 Service Acceptance Criteria(example)00:40
      • 1.24 Summary00:41
      • 1.25 Quiz
    • Learning Unit 02 - Service Design Principles 1:19:56
      • 2.1 Service Design Principles00:52
      • 2.2 Learning Unit 2: Syllabus01:04
      • 2.3 Introduction to Service Design Principles02:13
      • 2.4 Service Composition03:11
      • 2.5 Service Design Goals01:58
      • 2.6 Balanced Design01:36
      • 2.7 Identifying Service Requirements01:05
      • 2.8 Identifying Service Requirements00:35
      • 2.9 Identifying Technology Domain Requirements01:53
      • 2.10 Identifying and Documenting Business Requirements and Drivers00:51
      • 2.11 Identifying and Documenting Business Requirements and Drivers(contd..)01:53
      • 2.12 Design Activities02:00
      • 2.13 Service Design Inputs01:24
      • 2.14 Service Design Inputs00:34
      • 2.15 Service Design Inputs00:32
      • 2.16 Service Design Outputs00:46
      • 2.17 Service Design Outputs00:46
      • 2.18 Five Major Service Design Aspects01:36
      • 2.19 Designing Service Solutions:02:07
      • 2.20 Designing Service Solutions:00:47
      • 2.21 Aligning New Service to Business Requirement01:41
      • 2.22 Designing Management Information Systems and Tools01:58
      • 2.23 Designing Technology Architecture and Management Architecture02:02
      • 2.24 Designing Technology Architecture and Management Architecture01:30
      • 2.25 Enterprise Architecture00:49
      • 2.26 Enterprise Architecture01:59
      • 2.27 Enterprise Architecture Frameworks00:58
      • 2.28 Designing Processes03:06
      • 2.29 SDA5: Designing measurement methods and metrics01:56
      • 2.30 Four types of Service Design Metrics01:19
      • 2.31 Metrics Tree02:39
      • 2.32 Subsequent Design Activities02:37
      • 2.33 Design constraints driven by strategy02:42
      • 2.34 External Influence on Solutions Design04:14
      • 2.35 Service Oriented Architecture01:20
      • 2.36 Service Oriented Architecture01:11
      • 2.37 Business Service Management01:59
      • 2.38 Service Design Models02:07
      • 2.39 Sourcing Options00:44
      • 2.40 Insourcing Option01:37
      • 2.41 Outsourcing Option01:57
      • 2.42 Co-sourcing or Multi-sourcing Option01:23
      • 2.43 Partnership Option01:48
      • 2.44 Business Process Outsourcing Option01:47
      • 2.45 Application Service Provision Option02:15
      • 2.46 Knowledge Process Outsourcing Option01:59
      • 2.47 Cloud Services02:03
      • 2.48 Summary00:33
      • 2.49 Quiz
    • Learning Unit 03 - Service Design Processes 5:35:03
      • 3.1 Service Design Processes01:09
      • 3.2 Learning Unit 3: Syllabus00:37
      • 3.3 Service - Design High level View:02:09
      • 3.4 Five aspects of Service Design01:30
      • 3.5 Design Coordination03:20
      • 3.6 Value to Business01:27
      • 3.7 Policies01:17
      • 3.8 Principles01:49
      • 3.9 Process activities01:15
      • 3.10 Design Coordination Activities07:49
      • 3.11 Role : Design Coordination Process Manager01:13
      • 3.12 Role : Design Coordination Process Manager00:44
      • 3.13 Triggers, inputs and outputs01:52
      • 3.14 Triggers, inputs and outputs00:31
      • 3.15 Interfaces04:49
      • 3.16 CSFs and KPIs01:50
      • 3.17 Challenges01:29
      • 3.18 Risks01:33
      • 3.19 Service Catalogue Management(SCM):01:55
      • 3.20 Service Catalog Management(SCM):01:15
      • 3.21 Value to Business:01:56
      • 3.22 Policies:01:19
      • 3.23 SCM : Service Portfolio-Pipeline, Catalogue and Retired01:42
      • 3.24 Definition - Service Catalogue:01:37
      • 3.25 Defining Service:02:37
      • 3.26 Different types of Services:01:43
      • 3.27 Service Catalogue uses:03:14
      • 3.28 Service Catalogue structure:01:41
      • 3.29 SCM : Business and Technical01:08
      • 3.30 SCM : Business and Technical00:44
      • 3.31 SCM : Business and Technical01:00
      • 3.32 Service Catalogue with three views:01:27
      • 3.33 SCM : Process activities02:55
      • 3.34 Service Catalogue Management Process Manager:01:09
      • 3.35 Triggers, Inputs and Outputs:01:16
      • 3.36 Triggers, Inputs and Outputs:00:53
      • 3.37 Interfaces:02:26
      • 3.38 SCM CSFs and KPIs :02:09
      • 3.39 SCM Challenges and Risks:01:26
      • 3.40 SCM Challenges and Risks:01:04
      • 3.41 Service Level Management:02:21
      • 3.42 Service Level Management:01:54
      • 3.43 Value to Business:02:09
      • 3.44 Service Level Agreement(SLA):01:41
      • 3.45 Operational Level Agreement(OLA):02:00
      • 3.46 Underpinning Contract(UC):01:31
      • 3.47 SLM: SLA structure02:35
      • 3.48 SLM: Service Level Requirements(SLR)01:52
      • 3.49 SLM: SLA Monitoring Charts (SLAM)01:41
      • 3.50 SLM: Service Review01:05
      • 3.51 SLM: Service Improvement Plan (SIP)02:13
      • 3.52 Process activities02:23
      • 3.53 Service level management process:01:08
      • 3.54 SLM: Service Level Management Process Manager01:38
      • 3.55 SLM: Service Level Management Process Manager01:18
      • 3.56 Triggers, Inputs and outputs00:59
      • 3.57 Triggers, Inputs and outputs01:10
      • 3.58 Triggers, Inputs and outputs01:39
      • 3.59 Interfaces02:48
      • 3.60 SLM: Metrics01:06
      • 3.61 CSF and KPI01:27
      • 3.62 Challenges02:12
      • 3.63 Risks01:22
      • 3.64 Capacity Management02:27
      • 3.65 Capacity Management02:13
      • 3.66 Value to Business02:07
      • 3.67 Balancing Act02:25
      • 3.68 Capacity Management Sub-processes01:49
      • 3.69 Capacity Management Sub-processes01:17
      • 3.70 Capacity Management Sub processes:01:53
      • 3.71 Process activities, methods and techniques05:12
      • 3.72 Process activities, methods and techniques04:08
      • 3.73 Capacity Management overview01:14
      • 3.74 The Capacity Plan01:36
      • 3.75 Role - Capacity Management Process Manager01:31
      • 3.76 Role - Capacity Manager01:17
      • 3.77 Triggers, Inputs and Outputs00:45
      • 3.78 Triggers, Inputs and Outputs02:41
      • 3.79 Triggers, Inputs and Outputs02:00
      • 3.80 Interfaces01:30
      • 3.81 CSFs and KPIs01:11
      • 3.82 Key Performance Indicator01:03
      • 3.83 Challenges and Risks01:24
      • 3.84 Challenges and Risks01:05
      • 3.85 Availability Management02:05
      • 3.86 Availability Management02:19
      • 3.87 Value to Business01:36
      • 3.88 What is Availability ?01:56
      • 3.89 Aspects of Availability00:32
      • 3.90 Reliability01:15
      • 3.91 Maintainability01:20
      • 3.92 Serviceability01:28
      • 3.93 Vital Business Functions00:57
      • 3.94 Vital Business Functions01:45
      • 3.95 MTBF, MTBSI, MTRS, MTTR01:35
      • 3.96 MTBF, MTBSI, MTRS, MTTR00:44
      • 3.97 MTBF, MTBSI, MTRS, MTTR00:54
      • 3.98 Availability Terms and Measurements:02:23
      • 3.99 AIMS and Availability Plan02:19
      • 3.100 Process activities, methods and techniques02:28
      • 3.101 Process activities, methods and techniques05:00
      • 3.102 Availability management process00:41
      • 3.103 Availability Management Process Manager01:58
      • 3.104 Availability Management Process Manager01:25
      • 3.105 Triggers, Inputs and Outputs01:11
      • 3.106 Triggers, Inputs and Outputs02:23
      • 3.107 Triggers, Inputs and Outputs01:23
      • 3.108 Interfaces03:03
      • 3.109 CSFs and KPIs01:41
      • 3.110 Challenges02:06
      • 3.111 Risks00:49
      • 3.112 IT Service Continuity Management03:27
      • 3.113 IT Service Continuity Management01:28
      • 3.114 Value to Business01:24
      • 3.115 Business Continuity Management01:22
      • 3.116 IT Service Continuity Plan01:20
      • 3.117 Business Impact Analysis02:10
      • 3.118 Business Impact Analysis01:10
      • 3.119 Business Impact Analysis01:41
      • 3.120 Business Impact01:51
      • 3.121 Risk02:11
      • 3.122 Management of Risk(M o R)01:08
      • 3.123 Management of Risk01:43
      • 3.124 Recovery Option03:41
      • 3.125 Technical Plans02:22
      • 3.126 Risk Reduction Measures01:48
      • 3.127 Invocation Decision02:17
      • 3.128 Key Activities02:05
      • 3.129 Key Activities02:00
      • 3.130 Key Activities02:09
      • 3.131 Key Activities03:10
      • 3.132 Key Activities02:19
      • 3.133 Role - IT Service Continuity Management Process Manager02:41
      • 3.134 Triggers, inputs and outputs01:22
      • 3.135 Triggers, inputs and outputs01:30
      • 3.136 Triggers, inputs and outputs01:07
      • 3.137 Interfaces02:24
      • 3.138 CSFs and KPIs01:14
      • 3.139 CSFs and KPIs00:47
      • 3.140 Challenges01:37
      • 3.141 Risks01:15
      • 3.142 Information Security Management02:07
      • 3.143 Information Security Management02:03
      • 3.144 Value to Business01:17
      • 3.145 Security Framework00:48
      • 3.146 Security Framework00:51
      • 3.147 Information Security Policy00:57
      • 3.148 Information Security Policy00:52
      • 3.149 Information Security Management System01:09
      • 3.150 Elements of ISMS01:41
      • 3.151 Elements of ISMS01:26
      • 3.152 Framework for Managing Security00:48
      • 3.153 Security Governance01:55
      • 3.154 Security Governance01:31
      • 3.155 Security Controls01:47
      • 3.156 Security Controls01:00
      • 3.157 Security Controls00:29
      • 3.158 Process Activities02:38
      • 3.159 Role - Information Security Management Process Manager01:03
      • 3.160 Role - Information Security Management Process Manager00:50
      • 3.161 Triggers01:29
      • 3.162 Inputs02:02
      • 3.163 Outputs01:23
      • 3.164 Interfaces03:58
      • 3.165 CSFs and KPIs01:24
      • 3.166 CSFs and KPIs00:58
      • 3.167 Challenges01:33
      • 3.168 Risks01:46
      • 3.169 Supplier Management01:03
      • 3.170 Supplier Management01:05
      • 3.171 Supplier Management01:20
      • 3.172 Value to Business00:57
      • 3.173 Policies01:17
      • 3.174 Supplier01:10
      • 3.175 Underpinning contracts and agreements02:37
      • 3.176 Underpinning contracts and agreements01:27
      • 3.177 Supplier and Contract Management Information System(SCMIS)01:30
      • 3.178 Supplier categories01:39
      • 3.179 Supplier categories00:35
      • 3.180 Process activities, methods and techniques05:00
      • 3.181 Supplier Management Process00:34
      • 3.182 Role - Supplier Management Process Manager01:23
      • 3.183 Role - Supplier Management Process Manager01:12
      • 3.184 Triggers, Inputs and Outputs01:09
      • 3.185 Triggers, Inputs and Outputs02:27
      • 3.186 Triggers, Inputs and Outputs01:16
      • 3.187 Interfaces03:03
      • 3.188 CSFs and KPIs01:15
      • 3.189 CSFs and KPIs00:58
      • 3.190 Challenges01:56
      • 3.191 Risks01:50
      • 3.192 Summary00:37
      • 3.193 Quiz
    • Learning Unit 04 - Service Design Technology related activities 38:19
      • 4.1 Service Design Technology related activities00:57
      • 4.2 Learning Unit 4: Syllabus00:43
      • 4.3 Requirements Engineering Types03:00
      • 4.4 Requirements Engineering 01:16
      • 4.5 Requirements Engineering Investigation techniques04:12
      • 4.6 Requirements Engineering Problems01:03
      • 4.7 Requirements Engineering Problems01:14
      • 4.8 Requirements Engineering Documenting requirements01:23
      • 4.9 Requirements Engineering Documenting requirements01:27
      • 4.10 Requirements and Outsourcing01:29
      • 4.11 Data and Information Management07:24
      • 4.12 Application Management01:07
      • 4.13 SDLC Approach00:37
      • 4.14 Global view of the service01:24
      • 4.15 Application Management Consideration01:38
      • 4.16 Application Portfolio attributes00:27
      • 4.17 Application Management Considerations01:39
      • 4.18 Application Management Considerations05:21
      • 4.19 Major outputs from development01:18
      • 4.20 Summary00:40
      • 4.21 Quiz
    • Learning Unit 05 - Organizing for Service Design 24:17
      • 5.1 Organizing for Service Design01:04
      • 5.2 Learning Unit 1: Syllabus00:43
      • 5.3 RACI01:17
      • 5.4 RACI00:57
      • 5.5 RACI Matrix00:58
      • 5.6 Fuctional Role Analysis based on the RACI01:29
      • 5.7 Functions01:26
      • 5.8 Functions Continued...01:12
      • 5.9 Alignment with application development01:44
      • 5.10 Alignment with project management01:14
      • 5.11 Example of service design organization structure(small organization)01:01
      • 5.12 Example of service design organization structure(large organization)00:52
      • 5.13 Service Design Roles00:58
      • 5.14 Generic Service Owner02:26
      • 5.15 Generic Process Owner01:28
      • 5.16 IT Planner01:54
      • 5.17 IT Designer Architect02:59
      • 5.18 Summary00:35
      • 5.19 Quiz
    • Learning Unit 06 - Technology Considerations 12:41
      • 6.1 Technology Considerations00:54
      • 6.2 Syllabus00:32
      • 6.3 Technology Considerations02:12
      • 6.4 Service Design Tools01:00
      • 6.5 Benefits of Service Design Tools01:19
      • 6.6 Service Management Tool - Requirements01:15
      • 6.7 Statement of Requirement01:28
      • 6.8 Evaluation Process for Tool02:13
      • 6.9 Selection Criteria Checklist01:33
      • 6.10 Summary00:15
      • 6.11 Quiz
    • Learning Unit 07 - Implementation and Improvement of Service Design 24:45
      • 7.1 Implementation and Improvement of Service Design00:45
      • 7.2 Syllabus00:40
      • 7.3 Business Impact Analysis01:51
      • 7.4 Service Level Requirement01:27
      • 7.5 Risk To Service And Processes01:04
      • 7.6 Implementing Service Design01:51
      • 7.7 Implementing Service Design Through Csi Approach01:45
      • 7.8 What Is The Vision?01:11
      • 7.9 Where Are We Now?00:52
      • 7.10 Where Are We Now?01:11
      • 7.11 Where Do We Want To Be?01:08
      • 7.12 How Do We Get There?00:49
      • 7.13 Did We Get There?01:16
      • 7.14 How Do We Keep The Momentum Going?00:52
      • 7.15 Measurement Of Service Design01:31
      • 7.16 Balance Scorecard00:28
      • 7.17 Measurement Of Service Design01:37
      • 7.18 Measurement Of Service Design00:44
      • 7.19 Measurement Of Service Design01:48
      • 7.20 Prerequisite For The Success01:33
      • 7.21 Summary00:22
      • 7.22 Quiz
    • Learning Unit 08 - Challenges, Critical Success factors and Risks 10:01
      • 8.1 Challenges, CSFs and Risks00:54
      • 8.2 Syllabus00:30
      • 8.3 Service Design Challenges01:42
      • 8.4 Service Design Challenges02:14
      • 8.5 Service Design Risks02:36
      • 8.6 CSF And KPI01:54
      • 8.7 Summary00:11
      • 8.8 Quiz
    • Learning Unit 09 - Summary and Directed studies 03:43
      • 9.1 Learning Unit 09 Summary Exam Preparation and Direction00:30
      • 9.2 Summary Exam Preparation And Direction00:43
      • 9.3 Checkpoints01:18
      • 9.4 Sample Exam00:57
      • 9.5 Thank You00:15
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Exam & certification

  • How do I become ITIL Intermediate SD certified?

    The ITIL Intermediate Service Design exam can only be taken as part of an accredited training course. To be eligible for the ITIL Intermediate Module – Service Design qualification, the following requirements have to be met:

    • A minimum 21 hours of instruction with an accredited training organization (or an accredited e-learning solution)
    • ITIL Foundation Certificate in IT Service Management

    Two years of experience in the field of IT is highly desirable. Candidates should also spend some time reviewing the syllabus and the ITIL Service Design publication to prepare for the exam.

  • What do I need to do to unlock my Simplilearn certificate?

    Online Self-learning:
    • Complete 85% of the course.

  • Until when can I procure voucher from Simplilearn?

    Your exam voucher fee is included in the price of this course. However, you must procure the exam voucher within six months from the date of course purchase.In the event that an exam price does go up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.

  • How frequently does exam fee change?

    Exam prices are dynamic and governed by the certification body. Normally price changes are announced during the end of the calendar year. You will be liable to pay the difference amount to Simplilearn if you had not booked the exam and the exam price is hiked in the meantime.

  • What is the validity of my exam voucher?

    Exam vouchers are valid for 1 year from the date of issuance. If you do not book the exam within 1 year from purchase of voucher, you will need to buy the voucher again per the actual price.

  • How will I take the exam?

    For customers outside India, web-based exam vouchers will be booked, and for India customers, only paper-based exam will be booked. Customers are expected to book the exam before the expiration of validity of their course.

  • I would like to book paper-based exam in India, what is the process?

    You can book paper-based exam by contacting our team and walk into the centers at below mentioned cities to take the exam.

    City Days Timings
    Bangalore Saturday & Sunday 08:00 AM - 08:00 PM
    Weekdays 08:00 AM - 08:00 PM
    Chennai Saturday 09:00 AM - 06:00 PM
    Hyderabad Saturday 09:00 AM - 06:00 PM
    Pune Saturday 09:00 AM - 06:00 PM
    Mumbai Saturday 09:00 AM - 06:00 PM
    Delhi Saturday 09:00 AM - 06:00 PM
    Kolkata Saturday 09:00 AM - 06:00 PM

  • Does the course fee include in examination fees as well?

    Yes, the course fee is inclusive of the examination fee.
     

  • How do I schedule my exam?

    For assistance in scheduling your exam, reach out to the sales consultant (inside sales manager) or raise a request to the support team of Simplilearn.  
     

  • Can I ask for refund of exam voucher cost once its issued to me?

    No, exam voucher cost cannot be refunded once it is issued to a learner as we procure this from third party bodies. Simplilearn does not own the voucher policies and cost.
     

    Course advisor

    Manuel W Lloyd
    Manuel W Lloyd Virtual CIO, IT Service Expert

    Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance operational efficiency and cyber security.

    Reviews

    Vinay Pagadal
    Vinay Pagadal Engg

    Very well conducted course, flow of course by Devaraj was very good. Explanation was well understood with relevant examples.

    Ravi Mishra
    Ravi Mishra Incident Manager @Macquarie

    This is very helpful and good explanation of each unit.

    Manas Sikdar
    Manas Sikdar TCS

    very organized and simplified learning.

    Mohammed Munir El Kadi
    Mohammed Munir El Kadi Senior System Analyst

    I liked the re-ordering of the syllabus in the course as compared to the original SD book. The quizzes in each section were good too. I would have liked to see more Instructional Design objects with smart graphs though

    Read more Read less
    Aditya Khare
    Aditya Khare

    Well structured training course. The trainer used plenty of real life examples to explain the concepts

    Rajan Masilamani
    Rajan Masilamani

    It was a very good knowledge session. I am expecting to attend from training, especially from the same trainer.

    Kirandeep Singh
    Kirandeep Singh Product Manager

    Training was very helpful in making me understand the concepts well.

    Saptarshi Talukdar
    Saptarshi Talukdar

    Excellent training, excellent faculty and a good training experience.

    Daniel Earl
    Daniel Earl

    I found the ITIL Service Design intuitive and extremely useful. It was full of realistic examples as well as practical, applicable service management advice which expanded upon the core ITIL texts.

    Read more Read less
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    FAQs

    • What payment options are available?

      Payments can be made using any of the following options. You will be emailed a receipt after the payment is made.
      • Visa Credit or Debit Card
      • MasterCard
      • American Express
      • Diner’s Club
      • PayPal

    • What will I get along with this training?

      You will have access to the online e-learning and practice tests.

    • Can I cancel my enrollment? Will I get a refund?

      Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. To learn more, please read our Refund Policy.

    • Do you provide money back guarantee for the training programs?

      Yes, we do offer a money-back guarantee for many of our training programs. Refer to our Refund Policy and submit refund requests via our Help and Support portal.

    • Can I extend the access period?

      Yes, you can extend the access period by paying an additional fee. Please submit a request via our Help and Support portal.

    • Where and how can I access the e-learning content? Are there any limitations?

      Once you register with us for a course by paying the course fee, you will have 24/7 access to the e-learning content on our website. An automated course purchase confirmation email will guide you through the process.

    • I am not able to access the online courses. Whom should I contact?

      Contact us using the form on the right of any page on the Simplilearn website, select the Live Chat link or contact Help & Support.

    • What is covered under the 24/7 Support promise?

      We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.

    • Who are the instructors and how are they selected?

      All of our highly-qualified trainers are ITIL-certified, with more than 15 years of experience in training and working in their IT domain. Each of them has gone through a rigorous selection process which includes profile screening, technical evaluation, and a training demo before they are certified to train for us. We also ensure that only those trainers with a high alumni rating remain on our faculty.

    • I’d like to learn more about this training program. Whom should I contact?

      Contact us using the form on the right of any page on the Simplilearn website, or select the Live Chat link. Our customer service representatives can give you more details.

    • What certification will I receive after completing the training?

      After successful completion of the training, you will be awarded the course completion certificate along with the 19 PDU's. Once you successfully pass the exam, you will receive the ITIL Foundation Certification from the exam body.
       

    • What does it mean to be GSA approved course?

      The course is part of Simplilearn’s contract with GSA (only US) with special pricing for GSA approved agencies & organizations. To know more click here

    • How do i know if I am eligible to buy this course at GSA price?

      You should be employed with GSA approved agencies & organizations. The list of approved agencies is provided here

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    Contact Us

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    • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.
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