The ITIL® Intermediate Service Design (SD) course is one of the key qualifications in the ITIL Service Lifecycle category and is designed to expose you to the architectures, processes, policies, and documentation of IT service management. You will learn to organize, implement, improve service design in IT environments and prepare for the ITIL Expert and Master’s levels of the ITIL framework. We’ve developed this course to help you pass the ITIL Intermediate SD exam on your first attempt.
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12.5 hours of self-paced learning
8 end of chapter quizzes
2 sample test papers
Exam fee included
22 PDUs offered
For individuals
For business
Corporate Training Solutions
Blended learning delivery model (self-paced eLearning and/or instructor-led options)
The Service Design (SD) module is one of the qualifications within the ITIL Service Lifecycle category of the ITIL Intermediate level. The ITIL® Intermediate SD certification demonstrates the candidate’s knowledge of good practices in the design of IT services, processes, and other aspects of IT service management.
Simplilearn’s training program for the ITIL® Intermediate SD Module includes both online and classroom training. The courseware has been approved by APMG and CSME and includes quizzes and sample test papers.
Why is the certification in demand?
Currently in its third version, ITIL is the world’s most widely-used IT service management framework and is based on global best practices in IT service management. ITIL enables organizations to:
Increase productivity
Optimize costs
Improve the customer experience
Find a common language for service management
Gain a competitive edge
Build customer trust in the organization
ITIL qualifications set international benchmarks of quality for IT professionals all over the world. Professionals taking ITIL training are encouraged to come up with new ideas and approaches to improve customer satisfaction. They learn to contribute effectively to service delivery in the organization. The value of ITIL has increased sharply in recent years and an ITIL certification is fast becoming an entry requirement for a majority of IT-based roles.
Certified professionals in this field are in constant demand, there are currently more than 5000 certified professionals around the world. Certified professionals can expect to take on job roles such as Capacity Manager, Availability Manager, Service Level Manager, Business Continuity Manager, and Service Portfolio Manager.
What skills will you learn?
At the end of Simplilearn’s ITIL® Intermediate SD training, you will be able to:
Understand the purpose, principles, and processes in service design
Identify technology-related activities and considerations in service design
Identify how to organize, implement, and improve service design
Identify challenges, critical success factors, and risks
What are the career benefits of this course?
An ITIL certification adds weight to an IT professional’s profile. Certified professionals typically earn 40% more compared to their non-certified peers.
The ITIL® Service Design qualification demonstrates the IT professional’s ability to frame consistent service design practices to improve the alignment of IT with the overall business and user needs. According to recent surveys by payscale.com, the average annual salary of the certified professionals in this field ranges from $80,000 to $90,000.
Who should take this course?
The following categories of professionals should consider obtaining the ITIL Service Design qualification:
Chief Information Officers (CIOs)
Chief Technology Officers (CTOs)
Service Designers
IT Architects
IT Planners
IT Consultants
IT Audit Managers
IT Security Managers
This qualification is also well suited for profiles such as:
ITSM (IT Service Management) trainers
IT professionals working in a service design environment
ITIL Foundation certified individuals wanting to advance to higher levels in ITIL
Individuals requiring an in-depth knowledge of the ITIL Service Design stage of the ITIL Service Lifecycle
The SD module is one of the prerequisites for the ITIL Expert and Master’s Levels in IT Service Management.
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Exam & Certification
How do I become ITIL® Intermediate SD certified?
The ITIL® Intermediate Service Design exam can only be taken as part of an accredited training course. To be eligible for the ITIL Intermediate Module – Service Design qualification, the following requirements have to be met:
A minimum 21 hours of instruction with an accredited training organization (or an accredited e-learning solution)
ITIL Foundation Certificate in IT Service Management
Two years of experience in the field of IT is highly desirable. Candidates should also spend some time reviewing the syllabus and the ITIL Service Design publication to prepare for the exam.
What do I need to do to unlock my Simplilearn certificate?
Online self-learners must complete 85% of the course to receive their certificate of participation from Simplilearn.
Until when can I procure exam voucher from Simplilearn?
Your exam voucher fee is included in the price of this course. However, you must procure the exam voucher within six months from the date of course purchase. In case the exam price goes up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.
How frequently does exam fee change?
Exam prices are dynamic and governed by the certification body. Normally price changes are announced during the end of the calendar year. You will be liable to pay the difference amount to Simplilearn if you had not booked the exam and the exam price is hiked in the meantime.
What is the validity of my exam voucher?
Exam vouchers are valid for one year from the date of issuance. If you do not book the exam within one year from purchase of voucher, you will need to buy the voucher again per the actual price.
Does the course fee include examination fees as well?
Yes, the course fee is inclusive of the examination fee.
Can I ask for refund of exam voucher cost once it is issued to me?
No, exam voucher cost cannot be refunded once it is issued to a learner as we procure this from third party bodies. Simplilearn does not own the voucher policies and cost.
Course Advisor
Manuel W Lloyd Virtual CIO, IT Service Expert
Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance, operational efficiency, and cyber security.
Reviews
Vinay Pagadal Engg
Very well conducted course, flow of course by Devaraj was very good. Explanation was well understood with relevant examples.
Ravi Mishra Incident Manager @Macquarie
This is very helpful and good explanation of each unit.
Manas Sikdar TCS
very organized and simplified learning.
Mohammed Munir El Kadi Senior System Analyst
I liked the re-ordering of the syllabus in the course as compared to the original SD book. The quizzes in each section were good too. I would have liked to see more Instructional Design objects with smart graphs though
Well structured training course. The trainer used plenty of real life examples to explain the concepts
Rajan Masilamani
It was a very good knowledge session. I am expecting to attend from training, especially from the same trainer.
Kirandeep Singh Product Manager
Training was very helpful in making me understand the concepts well.
Saptarshi Talukdar
Excellent training, excellent faculty and a good training experience.
Daniel Earl
I found the ITIL Service Design intuitive and extremely useful. It was full of realistic examples as well as practical, applicable service management advice which expanded upon the core ITIL texts.
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What will I get along with this training?
You will have access to the online e-learning and practice tests.
Can I cancel my enrollment? Will I get a refund?
Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. To learn more, please read our Refund Policy.
Do you provide money-back guarantee for the training programs?
Yes, we do offer a money-back guarantee for many of our training programs. Refer to our Refund Policy and submit refund requests via our Help and Support portal.
Can I extend the access period?
Yes, you can extend the access period by paying an additional fee. Please submit a request via our Help and Support portal.
Where and how can I access the e-learning content? Are there any limitations?
Once you register with us for a course by paying the course fee, you will have 24/7 access to the e-learning content on our website. An automated course purchase confirmation email will guide you through the process.
I am not able to access the online courses. Whom should I contact?
Contact us using the form on the right side of any page on the Simplilearn website, select the Live Chat link or contact Help & Support.
What is covered under the 24/7 Support promise?
We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.
Who are the instructors and how are they selected?
All of our highly-qualified trainers are ITIL-certified, with more than 15 years of experience in training and working in their IT domain. Each of them has gone through a rigorous selection process which includes profile screening, technical evaluation, and a training demo before they are certified to train for us. We also ensure that only those trainers with a high alumni rating remain on our faculty.
I’d like to learn more about this training program. Whom should I contact?
Contact us using the form on the right side of any page on the Simplilearn website, or select the Live Chat link. Our customer service representatives can give you more details.
What certification will I receive after completing the training?
After successful completion of the training, you will be awarded the course completion certificate along with the 19 PDUs. Once you successfully pass the exam, you will receive the ITIL Foundation Certification from the exam body.
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