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9 hours of self-paced learning
10 end of chapter quizzes
2 sample test papers
Exam fee included
What’s the focus of this course?
The Service Operation (SO) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL® Intermediate level. The SO module focusses on coordination of the activities involved during service strategy design and transition phase. This certification is aimed at the professionals involved in management of Service Operations.
Simplilearn ITIL® Intermediate SO certification training includes both online and classroom training that allows candidates to prepare for the ITIL® SO exam in the comfort of their own place and/or in a Classroom learning environment.
Why is this certification most sought-after?
ITIL® Intermediate SO Certification is an intermediate level certification offered to IT professionals who qualify the ITIL® Service Operation exam. This certification helps professionals in successfully managing the performance of their services and products and also in increasing the quality of IT Service Management.
ITIL® qualifications set international benchmarks of quality for IT professionals all over the world. The value of ITIL® has increased sharply in recent years and an ITIL® certification is fast becoming an entry requirement for a majority of IT-based roles.
What are the course objectives?
After completing this course, you will be able to:
Describe the Service Operation’s purpose, objectives, scope and value to business and the key components of ITIL library
Explain the involvement of Service Operation staff within other lifecycle stages
Describe the Operational Activities in other Lifecycle Stages
Explain how Service Operation (SO) is organized and how its functions are structured
List the challenges, critical success factors and risks associated with Service Operations
What are the career benefits of this course?
The demand for certified professionals in the SO module of ITIL® is growing enormously in the global market. Certified professionals can expect different roles such as Service Delivery Manager, Incident Manager, Service Engineer, and Quality Consultant.
Professionals with ITIL® Intermediate SO Certification earns 40% higher salary as compared to non-certified peers. According to the recent surveys by payscale.com, the average median salary of certified professionals in this field is $81,418 per year.
Who should take this course?
The target group of the ITIL® Intermediate SO Certificate includes, but is not restricted to:
How will I become a ITIL® Intermediate SO certified?
To be eligible for the examination leading to the ITIL® SO Certificate, the candidate must fulfill the following requirements:
Undertake at least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme.
A basic IT literacy and around 2 years IT experience are highly desirable.
Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL® and bridge qualifications.
It is also recommended that candidates should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Operation publication in preparation for the examination, specifically Chapter 2: Service management as a practice.
What do I need to do to unlock my Simplilearn certificate?
Online Self learning:
Complete 85% of the course.
Your support team is wonderful! I received great service when I purchased from Sam, all the way through to certificate completion. I was working under a tight deadline to get this certification. Sam and team helped me make this happen!! Much appreciated!!
Very flexible training regime to a highly accepted certification in the industry. Bravo!
Content is good, Faculty has good communication skills, experience and articulated the same very well.
Trainer was very interactive and energetic; very well explained the topic with scenarios provided with in depth knowledge.
It’s excellent. Sir taught us the concepts very clearly and cleared our doubts.
Excellent course and excellent faculty. The course is done and executed very clearly
The trainer was good and I am satisfied with the training
The training was very helpful & was very interactive. I was able to correlate my daily jobs & based on the trainer inputs I could figure out how I can best improve the Service management, Frame work as well