IT Service Management + Cloud—ITSM comes in many flavors to deliver computing resources that align with business outcomes. The ITSM model that Manuel W. Lloyd finds to be the faster, leaner, more agile, secure, and hassle-free to way is through ITIL®.
Cloud Computing is a new way of delivering effective ITSM using underlying technologies on a better economy of scale. Putting ITSM + Cloud together shows the power of ITIL® yet again.
ITIL® has 5 stages of the IT service lifecycle: service strategy, service design, service transition, service operation and continual service improvement. Effective Cloud Computing begins; as with any effective ITSM, with Service Strategy.
- Customers do not see, nor do they care, how the services are created and delivered.
- All they care about is that each service meets a specific need at a specified price – and that it is scalable and accessible whenever and wherever they need it.
- Cloud services are elastic, in that they can expand and contract (seemingly intuitively) to meet variable customer needs.
- Customers can demand and customize these services almost at will, and mix and match different components, all through easy-to-use self-service interfaces.
Through this series, Manuel will show you how ITIL® knowledge and certification will help you understand key principles, required processes and activities, organization and roles, technology, associated challenges, critical success factors and risks that ensures that as business demands changes with business need, cloud services can adapt and respond effectively
