AI in ITSM: Service Delivery Trends for 2026

ITSM is undergoing its most significant transition since the introduction of ITIL®. Incorporating AI into service management and delivery shifts the approach from reactive to proactive, better equipped to handle increasingly dynamic and uncertain modern IT environments. And it’s already being deployed in enterprise environments to automate repeatable tasks, drive customer-centric outcomes, and enable more intelligent decisions.

This career trends session is designed for IT service management professionals who want to understand where the field is heading, how the upcoming ITIL® 5 framework is being shaped by AI, and what they need to do to stay relevant and advance their careers in an AI-driven ITSM landscape.

What You’ll Learn in This Session

• How AI is changing the core functions of IT service delivery, from incident to change management
• What ITIL 5 is expected to introduce and how it differs from ITIL 4
• The specific AI capabilities that ITSM professionals need to build right now
• How to position yourself as an AI-forward ITSM professional in 2026
• Why ITIL 5 certification is becoming the next career milestone for IT service professionals

You’ll also get a preview into the ITIL® Foundation Version 5 certification training course, including what's covered, how it prepares you for the new reality, exam details, and enrollment information.

About the Speaker

Bipin Deshmukh - ITIL Trainer with 35+ Years of Experience

Bipib Deshmukh is a veteran freelance trainer with 35+ years in the IT industry, with experience spanning end-to-end software life cycles, process design, and coaching diverse technical and non-technical teams. A PRINCE2®-accredited trainer and Lead Auditor across major ISO, ITIL, and business continuity standards, he has also led successful CMM/CMMI implementations for multinational organizations.

Driven by a passion for teaching, he facilitates energetic, experience-rich sessions that consistently earn ratings above 4.5/5. His programs are recognized for delivering tangible results, helping professionals accelerate their careers and enabling organizations, including Tata Communications, CTS, and SQS, to strengthen their project and process capabilities. His specialties include PRINCE2, Project & Process Management, Quality Management, ITSM, ISMS, EMS, OHSAS, BCMS, PMO, ITIL Foundation, and estimation.

Why You Should Join This Live Webinar

• You’re an ITSM professional or IT service manager navigating AI-driven change
• You’re a ServiceNow practitioner looking to understand the broader ITSM landscape
• You’re an IT professional preparing for or considering ITIL 5 certification
• You’re an IT leader or operations manager responsible for service delivery strategy
• You’re a tech professional considering a move into an IT service management role

Register for Free Now!