When you plan training and development for your organization, you expect to gain improved skills and productivity, greater retention rates, and an improved brand. After you deliver any type of corporate training, you must ask these questions:
- How effective was the training in helping learners gain relevant knowledge and skills?
- Were the learners able to apply what they learned to improve their performance at work?
- What other benefits did the training program achieve?
The answers to these questions help you determine whether the training was worth your organization’s investment and answering these questions requires measuring the outcomes.
What Are Training Evaluation Metrics?
When it comes to training, you want to be sure that you are getting the most out of your investment. That’s why it’s important to track the evaluation metrics of your training program. Evaluation metrics can tell you a lot about how well your training is working, and they can help you make changes and improvements as needed. There are a number of different evaluation metrics that you can track, and the ones you use will depend on your specific training program. Some common evaluation metrics include participant satisfaction, learning outcomes, behavior changes, and performance improvements.
Go through this Simplilearn video on “How Organizations Can Improve Training and Certification Rates” delivered by Robert Lazers that covers all the basics and important steps.
Why Are Corporate Training Metrics Important?
Training evaluation metrics are important because they help organizations measure the effectiveness of their training programs. By tracking data such as employee satisfaction, knowledge retention, and skills improvement, businesses can identify areas where they need to improve their training methods and make sure that their employees are getting the most out of their education. Ultimately, this helps organizations achieve their business goals by ensuring that their employees are properly trained and equipped to do their jobs.
How to Measure Training Effectiveness
Just like anything else in life, you need to be able to measure the effectiveness of your training in order to know if it’s meeting your goals. You can use a variety of evaluation metrics to do this. In general, these metrics can be divided into two categories: learner outcomes and process measures.
Learner outcomes are what you’re hoping to achieve with your training, such as increased productivity or better customer service. Process measures track things like how much they learned and how engaged they were in the training. There are a number of different evaluation metrics you can use to measure learner outcomes, such as: test scores, course completion rates, job satisfaction, and task performance.
Process measures can include things like hours of training completed, trainer satisfaction, and participant engagement. The evaluation metrics you use will depend on your specific training goals and the type of training you’re delivering. However, it’s important to use a mix of both types of metrics to get a well-rounded view of your training’s effectiveness.
When to Use an Employee Training Assessment?
It's important to know when and how to assess employee training. Without proper assessment, you can't determine whether your employees are learning the material and meeting your company's standards. Fortunately, there are a number of evaluation metrics you can use to measure employee training effectiveness. One common metric is post-training job performance. This measures how well employees perform their new tasks after completing training.
Another common metric is quiz scores or other forms of assessment. By reviewing quiz results, you can see how well employees grasped the material. You can also measure employee satisfaction with training. This can be done with surveys or interviews. Employee satisfaction tells you whether your employees feel they are getting the most out of training and whether they believe it is helping them meet their goals.
Finally, you can measure how much training has improved employee performance. This can be done by comparing pre- and post-training data. By looking at improvement rates, you can see which types of training are most effective.
Why Measure Training Effectiveness?
Statistics prove that companies across the globe invest heavily in employee training and development. According to Statista, employee training and education spend in the United States alone grew to 42.4 billion by the year 2020. In addition to enhancing knowledge and skills, measuring training effectiveness has proven to be an important tool to boost employee engagement and retention. Results and measurements of past training also act as critical indicators while planning future workshops.
Organizations should ensure that employees can demonstrate a positive impact of training through improved productivity and overall skill development. With the growing focus on continual learning and development, businesses are keen on identifying reliable metrics and methods to measure the training effectiveness and the ROI of such employee training initiatives. After all, you would not want to deliver training that does not provide expected results.
Evaluating Training Effectiveness
Post-training quizzes, one-to-one discussions, employee surveys, participant case studies, and official certification exams are some ways to measure training effectiveness. The more data you collect on measurable outcomes, the easier it will be to quantify your company’s return on investment. Before training begins, it is helpful to plan what factors you will be measuring and how you will collect these data. Fortunately, some proven methodologies for measuring training effectiveness already exist.
The Kirkpatrick Evaluation Model
During the 1950s, the University of Wisconsin Professor Donald Kirkpatrick developed the Kirkpatrick Evaluation Model for evaluating training. With a simple, 4-level approach, this is one of the most successful models that help you measure the effectiveness of customized corporate training programs. Here are the four levels of measurement and the key indicators to look for at each level.
Level 1 - Reaction
This level measures how learners have reacted to the training, the relevance and usefulness of the training. Use surveys, questionnaires or talk to learners before and after the course to collect their feedback on the learning experience.
Topics to cover during your discussion:
- Was the course content relevant and easy to follow?
- Ask questions about the learnings and key takeaways.
- Discuss the strengths and weaknesses of the program.
- Understand if the training was able to accommodate the learner’s pace and learning style.
At the end of Level 1, you should have a good understanding of how well the training was received and determine any gaps in the training content.
Level 2 - Learning
Measure the knowledge and skills gained by learners as a result of the training. To measure this level, you can use a combination of metrics such as:
- Test scores during and after the training
- Evaluation of applied learning projects
- Influence on performance KPIs
- Course completion and certification
- Supervisor report and feedback
At this stage of evaluation, you will be able to determine if the training is meeting its set objectives, what are the specific skills that can be developed with this training, and the scope for improvements in content and method of delivery.
Level 3 - Behavior
Understand how the training has impacted the learner’s performance and attitude at work. Evaluate how the training has influenced the learner’s performance and delivery at work by using a combination of these methods:
- Self-assessment questionnaires
- Informal feedback from peers and managers
- Focus groups
- On-the-job observation
- Actual job performance key performance indicators (KPIs)
- Customer surveys, comments, or complaints
Topics to cover in your assessment include:
- How has learning been implemented at work?
- Are the learners confident to share their new skills and knowledge with their peers?
Level 4 - Results
Measure the tangible results of the training such as reduced cost, improved quality, faster project completion, increased productivity, employee retention, better marketing leads, increased sales, and higher morale. Key metrics to measure are:
- Improved business results
- Increased productivity and quality of work
- Employee retention
- Higher morale
- Customer satisfaction index
How Much Measurement Makes Sense?
Implementing all levels of the Kirkpatrick model can be an expensive and time-consuming process. You don’t have to measure everything. Measure only what it takes to substantiate a confident decision about the value returned on the training.
Leslie Allan suggests adding levels as follows, according to the type of training and your goals:
- Level 1 (Reaction) for all programs
- Level 2 (Learning) for “hard-skills” programs
- Level 3 (Behavior) for strategic programs
- Level 4 (Results) for programs costing over $50,000
Training is all about improving individual and group performances and in turn influencing the overall performance of your business. It is important to evaluate the effectiveness of the training and ensure that the original learning goals were achieved.
Also, I realize that many benefits of training are not measurable. Factors like job satisfaction, the enjoyment of learning, and helping employees understand that they are valued assets worthy of development may seem intangible—and can be very powerful.
Finally, measuring training isn’t helpful unless you utilize what you have learned to improve the training, find a better provider, or even decide to discontinue the program. However, remember that training cannot be a one-time event; it’s important to define and support continuous learning paths—this enables your employees to stay relevant in a transforming digital landscape.
If you plan corporate training for your company, read this eBook and learn what skills and technologies to train for and prepare your workforce for the digital transformation.
You can also enroll for our Online PMP Certification Training Course which covers the latest best practices highlighted in the PMBOK Guide - 6th Edition, and learn from expert practitioners and pass the PMP® exam on your first attempt.