Course Description

  • What are the course objectives?

    The course provides a holistic picture of the critical learning points and knowledge that IT management professionals require as related to the 2019 ITIL® 4 services value system (SVS). This ITIL certification transition module recognizes the candidate’s existing achievements in ITIL and allows them to gain the up-to-date skills and knowledge needed to navigate the changes to ITIL and IT system management. Obtaining an ITIL certification is a critical requirement for professionals in IT management who want to learn and understand the fundamental concepts of ITIL frameworks. ITIL certified professionals can earn 40-percent more than their non-certified peers and is viewed as the gold standards throughout the field. This bridge course enables candidates to recognize their previous achievements in ITIL while still gaining the up-to-date skills and knowledge needed to navigate the digital service economy as positioned in ITIL 4.

  • What skills will you learn?

    Upon completion of this ITIL Certification training you will:

    • Understand the key concepts of service management
    • Understand how the ITIL guiding principles can help an organization adopt and adapt to service management
    • Understand the four dimensions of service management
    • Understand the purpose and components of the ITIL service value system
    • Understand the activities of the service value chain, and how they interconnect
    • Understand how to plan and build a service value stream to create, deliver, and support services
    • Learn how relevant ITIL practices contribute to the creation, delivery, and support across the SVS and value streams
    • Learn how to create, deliver, and support services
    • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
    • Understand the digital product lifecycle in terms of the ITIL operating model
    • Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
    • Understand how customer journeys are designed
    • Learn how to foster stakeholder relationships
    • Know how to shape demand and define service offerings
    • Understand how to onboard and offboard customers and users
    • Learn how to act together to ensure continual value co-creation (service
    • consumption/provisioning)
    • Understand how to realize and validate service value
    • Understand the scope and activities relevant to Direct and plan
    • Understand the role of GRC and how to integrate the principles and methods into the service value system
    • Understand and know how to use the key principles and methods of
    • Comprehend organizational change management to direct, plan, and improve IT within your company

  • Who should take this course?

    ITIL V3 certified professionals who wish to transit to ITIL 4 are most suitable for this course. They can gain the designation of ITIL4 Managing Professional via one course and one exam. This certification is best suited for:

    • IT managers and support teams
    • IT architects, planners, and consultants
    • System administrators and analysts
    • Operations managers
    • Database administrators
    • Service delivery professionals
    • Quality analysts
    • Application management teams and development teams
    • Process owners and practitioners

Course Preview

Exam & Certification

  • What are the prerequisites for this course?

    To be eligible to take this transition module, applicants should have:

    • ITIL Expert (v3) certificate or
    • A minimum of 17 credits from the Foundation and Intermediate/Practitioner/Manager modules from previous versions or
    • ITIL4 Foundation and 15 credits from the ITIL V3 system
    • In other words, if you have passed the MALC exam or are ready to take the MALC, then you are eligible to complete the transition module to obtain your ITIL 4 certification with this designation.

  • What is the format for the ITIL 4 Managing Professional Transition certification exam?

    To receive the ITIL 4 Managing Professional Transition certification, you must:

    • Complete ITIL 4 Managing Professional Module
    • Take the ITIL 4 Managing Professional Transition Module Certification exam
    • Score at least 70 percent in the exam (28 correct answers out of 40 questions) in 90 minutes

  • What is the ITIL 4 Managing Professional Transition Module certification?

    The ITIL 4 Managing Professional Transition Module certification is designed to allow ITIL V3 candidates who have already invested in learning ITIL V3 an easier transition across to ITIL 4. They can gain the designation of ITIL 4 Managing Professional via one course and one exam.
     

  • How long will it take to receive my ITIL 4 Managing Professional Transition Module exam results?

    You will receive the ITIL 4 Managing Professional Transition Module exam results within 10-15 business days after you take the exam.
     

  • When can I register for the ITIL 4 Managing Professional Transition Module exam?

    The ITIL 4 Managing Professional Transition Module exam must be scheduled within six months from the date of enrollment with Simplilearn. Once you are ready to take the exam, contact Simplilearn to receive your exam voucher code that is included in the course fee. You will need to complete the examination within a year from the day we issue the exam voucher.
     

  • How do I schedule/book my exam?

    Please click the below link for information regarding the booking process.
    https://www.simplilearn.com/ice9/about_course_images/Raise_exam_request_through_LMS.pdf

  • Once I have booked my exam, can I get a refund?

    Once you have booked your exam and the voucher has been issued, it can not be refunded.
     

  • Is there any sample exams available for the ITIL 4 Managing Professional Transition Module?

    Yes. After training, you will receive a mock test to prepare for the ITIL4 Managing Professional Transition Module exam.
     

    FAQs

    • Who are the trainers for live classroom training?

      All of our highly qualified trainers are ITIL-certified with more than 15 years of experience in training and working in IT.
       

    • Is the exam fee included in the course fee?

      Yes. The examination fee is included in the course fee.

    • Does my  ITIL 4 Managing Professional Transition Module certificate expire?

      The  ITIL 4 Managing Professional Transition Module certificate does not expire.
       

    • I am an ITIL V3 Certified Expert, how should I transition to ITIL 4?

      A learner with ITIL v3 Expert is directly eligible to take the ITIL 4  Managing Professional Transition module. After achieving the ITIL4 Managing Professional designation, if the learner is interested in pursuing the ITIL Strategic Leader certification, they would only need to complete the ITIL Leader Digital and Strategy module.

    • What is Global Teaching Assistance?

      Our teaching assistants are a dedicated team of subject matter experts here to help you get certified in your first attempt. They engage students proactively to ensure the course path is being followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during business hours.

    • What is covered under the 24/7 Support Promise?

      We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.

    • What if I miss a class?

      Simplilearn provides recordings of each class so you can review them as needed before the next session. With Flexi-pass, Simplilearn gives you access to all classes for 90 days so that you have the flexibility to choose sessions as per your convenience.

    • Can I cancel my enrollment? Will I get a refund?

      Yes, you can cancel your enrollment. We provide a refund after deducting the administration fee. To learn more, please read our Refund Policy.

    • Disclaimer
    • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.