We create an immense amount of data every hour which is later used by companies for their benefit. Storing data without proper techniques and tools is practically impossible.There are several web analytics tools that analyze users' performance on websites.You can utilize these tools to report necessary statistics on a website, for example, to find out where the visitors have come from, how they found out about the website, and how long they have stayed. To check everything related to the users' online activity on a specific website, you can use some of the web analytics tools.
How Do You Use Web Analytics Effectively?
Assumptions don’t work.
Before you press the buttons for change on the basis of your assumptions, just wait for a second.
Maybe… a little longer than a second?
As a digital marketer, your decisions should involve qualitative and quantitative (yes, both!) analysis of your website’s data.
You already know that? Good. Then let’s get started and look at what you should be doing from 1 to 3.
Also, read when to use qualitative vs quantitative data
Step 1 – Set a goal
Don’t look for hits. I mean, don’t look ONLY for hits.
Focus on the goal.
Website visits should translate into conversions, so shift your focus from hits to conversions.
As a digital marketer, you need to constantly ask yourself questions like: What is the conversion rate? How many views are dripping through the funnel? Are there any bottlenecks?
Decide your goals based on what action you want your visitors to take:
- Should they be downloading your content?
- Do you want them to register for a course? *wink-wink*
- Or are you tempting them to purchase your product?
Set your goals based on the actions YOU want the visitor to take. And once that goal is set, it’s time for step 2.
Step 2 – Understand where the problem lies
“Why did you leave me?”Your Ex might not give you a proper answer to this question, but Web Analytics tools certainly will.
Look for pages with high exit rates. This will give you an insight into user behavior and help you optimize content.
Once you understand why people leave, you will know what puts them off – and you can figure out how to retain them.
It’s as simple as that. Now if only you could apply this to your personal life, wouldn’t things be easy?
Step 3 – Optimizing user experience
If your website isn’t user-friendly, congratulations! You’ve successfully pushed away millions of users already.
Terrified? No worries! Just avoid these 5 bad UX elements in your design and you’ll be well on your way to major improvement:
- Slow load time (the cardinal sin)
- Error 404 (Miss Links, Miss Users)
- Bad color combinations (the quickest way to turn someone off)
- No social sharing buttons (the biggest blunder in this digital age)
- Contact details not found (what’s the point of your website, then?)
Make a note of what you need to sort out, fix those problems, and then look at how it impacts your website data. You’ll be surprised!
What Details You Can Get From Web Analytics Tools?
Depending on how you plan to use the tools, you can get a lot of details from the data gathered by various Web Analytics tools. However, I’ve listed a few important details that you should have your eyes on.
1. What do users search for?
You can find out the keywords that people search for, which lead them to your website via search results.
This helps you to:
- Draw parallels between keyword sets
- Understand what clicks (literally) and what doesn’t
- Create content that interests users
In fact, the blog post you’re reading right now was written by drawing insights from keyword variations that marketers searched for, i.e., “Web Analytics Tools”.
2. Best and worst performing content
Analyze and redesign your strategy based on your content performance report.
You can, for instance:
- Update the content of your articles
- Repurpose Content by adding elements such as Infographics, Slideshares, and Case Studies
- Try different promotional methods
- Use paid promotions to get an extra boost
Maybe, a new and refined approach designed with the help of insights from Web Analytics tools will make your content work!
And even when it doesn’t, you’ll definitely know about it from analytics tools.
3. The reason why people abandon your website
When, where, and why does the user stop his/her journey on your website?
Knowing this is the best thing for an internet marketer.Instead of dismissing your entire strategy, just get rid of the element that isn’t working. Is it the price? An annoying payment procedure? Or a compulsory action that the user doesn’t want to take?
Identify that, redesign the experience thereon, and see the difference!
4. Campaigns that work
John Wannamaker, one of the pioneers of Marketing, once said, “Half the money I spend on advertising is wasted; the trouble is, I don't know which half.”
Well, you don’t have that problem! Measure the success and failure of your online campaigns, understand what works, and experiment with new things.
Set up UTM tags on various URLs to tag which of the articles/campaigns are working. I use this approach whenever I’m doing a guest post. This helps me to know whether that post resulted in driving traffic to my blog or not.
Here is a Step-by-Step guide on UTM tag Builders.
5. Location-based data
Websites are universal. But not all businesses are.
If your business is one that caters to just one country or city, your Web Analytics needs to reflect data based on your location.
There’s isn’t much of a point if the website of a local store in Ohio gets most of its traffic from Ho Chi Minh City, is there?
Here’s why location is so important:
- Your customers look for offers and discounts based on your region’s festive season or special occasions
- The language, tone, or topic dealt with in your content is relevant to the people of your place
- The sensibilities of your target audience differ from those of others
6. The device that is used to view content on your website
I know you’ve heard this before, and I’m sure you’ve read it everywhere, but I’ll say it again
Mobile is the present and the future. Do not ignore it.
In fact, I wouldn’t be surprised if some of you are reading this on your phone or tablet. There are millions of people using mobile to access the internet and complete tasks on a regular basis (almost 53% of mobile-users worldwide). In fact, in the next couple of years, there will be a 10% increase in the number of people accessing the internet on their mobile phones!
Now can you imagine the damage you’ve done to your business if your website is not tailored to meet this requirement?
Check what devices and browsers your audience is most on, and optimize accordingly.
And now that you’ve understood what Web Analytics Tools can do for you, let’s take a look at some of the best ones.
And here’s why:
- It helps you track your ROI
- The internal split testing feature is really cool
- It’s got an awesome conversion tracking software
- Data integration with AdSense is a unique characteristic
- Report generation is simple and relevant
Besides this, I’ve listed 10 Web Analytics tools in two sections: Free and Paid.
12 Best Free Web Analytics Tools and Their Features
The best thing about Clicky is its simplified dashboard which makes it very convenient to check statistics and take quick actions. Plus, it offers:
- Real time data
- Twitter Search tracking
- Cost: Free. Pro version for $9.99/Month onwards
I particularly love their “Spy” feature, similar to the online feature on Google Analytics. It’s easy on the eye and offers a detailed view of what users are doing on your site, from where they were referred, the country they are in, and the browser and platform they are using to access your content. All of it, in real time.
Ramsay Taplin gives a solid review of Clicky and goes to the extent of saying that it’s better than Goggle Analytics! Blasphemy, is what it is!
2. Open Web Analytics (OWA)
- Open source
- Heatmaps and mouse tracking
- Funnel Analytics
- Cost: Free
And what makes it absolutely irresistible is that it’s fast. You can see that special care has been taken to make information visually appealing and easier to read.
Here’s what Piwik’s features are:
- Self-hosted (PHP, MySQL)
- Privacy and data ownership
- Customized dashboard, with adjustable widgets for displaying stats
- Faster interface and quicker insights
- Community support in 53 different languages
- Cost: Free; the Piwik pro starts at $65 per month
Piwik, apart from giving you complete control over data, is really helpful if you intend to create your own plugins. This is basically because it’s a plugin-based tool.
These features of Woopra make it worth trying:
- Ability to have a live chat with visitors
- Its “Appconnect” feature
- Customized dashboard for each user
- Cost: Free (till 30000 visitors), Pay $80-$1200+ per month to get more.
What I found the most interesting was its “Appconnect” feature. With it, you can utilize the services and features of 3rd party applications through Woopra. This can also include analyzing user behavior and triggering third party applications. For example, triggering a live chat based on a certain user behavior.
Trey Ratcliff reviews Woopra in a quickvideo which you can check for a detailed review.
Here’s what impressed me about Heap Analytics:
- User-friendly, with point-and-click interfaces
- Define custom events to use the Event Visualizer
- Cost: Free; Pro version starts $59-$399
This is a tool that efficiently tracks everything – video play, file downloads, form submissions, and literally anything you can place a tracking code on to! Heap records all bits of data and this helps you answer any question you have later.
And now we move on to paid tools – the ones that bring out every marketer’s deepest apprehensions. But trust me, the ones I’ll be listing out will be worth every buck.
Martin Bryant explains how Heap Analytics brings a clever approach to tracking interactions on your website.
Amplitude is a web analytics tool seen as a product intelligence platform. It majorly concentrates on tracking user behaviors and UX (User Experience). The fundamental objective of this tool is to segment the visitors, followed by analyzing retention, revenue, and funnels.
The main target audiences of Amplitude are product managers who look forward to improving retention rates by understanding the customers' journey. Usually, product managers utilize this tool to determine the conversion points and common drop-off points.
Apart from that, marketers use this tool to run A/B tests. Moreover, they also use this tool to create targeted campaigns. You can use this tool for free, to perform ten million actions per month.
Let us see some of the features of this tool:
- Unlimited user activity timelines
- Life cycle analysis
- Segmentation based on user actions
- Usage of formulae to combine metrics
It is a conversion rate optimization and behavior analytics platform. The following are the ways Hotjar can represent the analysis:
- Virtual session recording
- Conversion funnel analysis
- Heatmap analysis
The main objective of the recording sessions is to analyze and understand why visitors are performing several actions on the website. Web developers, UX designers, and digital marketers utilize this information to perform conversion rate optimization, which will help improve the overall UX of the website.
This tool is free for up to 2,000 page views a day. It is different from other analytics tools as it can be used alongside Google Analytics. For instance, you can determine the underperforming page using both tools. You can even utilize this tool to view Google Optimize experiments.
It is one of the topmost analytics tools used worldwide, which is used as the go-to platform for most digital marketers around the world. It is entirely free and filled with enormous amounts of features. It is also fully trustable since it has a reputed brand name.
Google logs every action in the analytics report. For example, this tool will tell whether the users share any content on social media or press any ad.
Matomo is an open-source analytics tool capable of providing a simple understanding report. This report helps know how the users are accessing the website. It is a free website analytics tool.
Let us see some of the features of Matomo:
- It consists of a built-in General Data Protection Regulation (GDPR) manager.
- Matomo supports a wide variety of add-ons and plugins.
- You can customize the features according to their wish.
- It is easy to check visitor profiles.
- The website owners can easily track and control the data.
A common analytics tool enables organizations to track user interaction with the web and mobile applications. Mixpanel is one of the few tools that could report monitoring KPIs and other user behaviors.
Given below are some of the features of Mixpanel:
- It provides services that are useful in building a Dashboard.
- It helps the user monitor and improves the website's conversion rates.
- You can easily compare various groups of users.
- It enables the user to divide the data into a segment form for better visualization.
11. Yandex Metrica
Yandex Metrica comes as an all-in-one web analytics tool from Yandex's Russian search engine. The main objective of this tool is to obtain traffic metrics and user behavior data from the websites. It is a free website analytics tool and has similar characteristics to the other ones.
While polling the experts, 2 % said that they are comfortable using this tool as it offers advanced features. The following are some of them:
- A major advantage of using this tool is that it provides unsampled data even when high traffic volumes.
- It consists of behavior analytics tools.
- The users can scroll through heatmaps, click maps, and replay sessions.
12. Baidu Analytics
Baidu Analytics is a traffic analytics tool from a Chinese search engine called Baidu. Its other name is Baidu Tongji. It is mainly used to record traffic sources, visitors to the website, and conversions. Around 1 % of an estimated 2000+ analytics experts utilize Baidu Analytics. It is a free tool and has a handful of features. The following are a few of them:
- Its main feature has standard traffic analytics data.
- It can integrate with the Baidu PPC platform (Baidu Tuiguang).
- It is capable of providing ad performance metrics.
- It also shows data of organic search keywords from the search engine.
Top Paid Web Analytics Tools and Their Features
So why should you pay for Mint?
- Self-hosted and downloadable analytics program
- Real-time stats
- Customizable, with a special feature called “Peppermill”
- Separate view for traffic generated from images
- Cost: One time cost of $30!
Mint enables you to have more control over your site’s analytics and the ease of its extremely user-friendly dashboard is a huge plus. It’s quite refreshing! (No wonder they call it “Mint”!) It also uses native web charts instead of flash.
A few features of Kissmetrics:
- Analyzes changes in user behavior
- Timeline view of visitors
- Easy-to-understand visual format
- Track URLS by adding parameters
- Cost: $149/month with a 30-day free trial!
One of the most important features is “Path Report,” which will help you analyze the pattern of user interaction with your site. A few features, which are essential to Google Analytics, like “Traffic Data” are missing in Kissmetrics.
Leslie Poston tells you How to combine Kissmetrics with Google Analytics.
Here’ are a few features from MouseFlow:
- Mouse-tracking, Click, Movement, and Scroll heatmaps
- Form and Funnel Analytics
- Performance and usability testing
- Cost: $19 per month
The scroll heat-map feature is the best, because it tells you how far your users scroll down through your content, with the complete mouse trail of a user. Besides, there are attention, geo, movement, and click heatmaps as well.
4. Crazy Egg
Why Crazy Egg?
- Its “Scrollmap” tells you where visitors abandon the page and where you need to add elements to keep them interested
- Feature called “Confetti”: Distinguish clicks based on categories like referral sources and search terms
- SEO update tracking
- Chart intelligence – Google analytics overlay listing published Google updates.
- Cost: $9-$99 per month (based on unique pages)
You can read the in-depth review of Crazy Egg by SeriouslySimpleMarketing.
Features which make Clicktale click
- Visual guide to user interactions, just like Crazy Egg
- Mouse move and click heatmaps
- JS errors tool and bounce report
- Form analytics
- Cost: Between $99-$790
I love their form analytics the most – it shows which fields the users have filled, and which ones they leave out. This becomes highly significant when it comes to analyzing exit rates.
SeoChat reviewed Clicktale, and this is what they had to say about the tool.
Statcounter is a web traffic analytics tool used to track the website's real-time visitors, page views, sessions, and website traffic. There are two versions; one is free, which only provides basic services. There is a premium version, which most analytics experts use. It offers more features.
Let us discuss the features of Statcounter:
- In Statcounter, data points of up to 500 pageviews are free for users.
- In the premium version, the users can obtain information from landing page analysis to paid traffic tracking.
HubSpot is a marketing platform, which acts as a sales analytics software. The main objective of HubSpot is to manage leads and measure traffic. It also provides email automation and CRO, which is conversion rate optimization.
The price of this tool is 40 USD per month. It is an all-in-one analytics tool that performs customer lifecycle. HubSpot consists of an enormous amount of functionality. It offers lead nurturing, email performance measurement, social media tracking, and landing page creation.
Adobe Analytics is a traffic control tool, useful for multichannel data collection. It was developed by a famous application called Adobe. This tool is an enterprise alternative for GA (Google Analytics). The cost of this tool will only be available on request.
While surveying several analytics experts, 4 % have chosen this tool to analyze their websites' data. The following are some of the features of Adobe Analytics:
- It is a specialist analyst tool that offers the collection of multichannel data.
- It also offers storage of IoT (Internet of Things), OTT (over-the-top), voice, etc.
- There is also an advanced feature that helps focus on machine learning.
- It offers a predictive algorithm.
You can check out detailed reviews of these tools before you invest in one. However, to make your life easier, here’s a checklist that provides a comparison of all the above mentioned Web Analytics tools (there are 10 of them) for your easy reference.
Never ignore web analytics – it’s often what makes the difference between an ordinary marketer and a powerful, savvy digital marketer!
If you have any suggestions to make or points to add, comment away!
Check out our course on Introduction To Advanced Web Analytics Certification Training