ITIL® Intermediate ST Certification is a qualification for the ITIL Service Lifecycle training that'll help you plot your course as an expert IT professional. The certification demonstrates your knowledge of process elements, practice components, and management techniques to build, test, and implement products and services. You will learn how service transition can be applied to other stages of the service lifecycle and its impact on decisions during service strategy and service operations.
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9.5 hours of self-paced learning
6 end of chapter quizzes
2 sample test papers
Exam fee included
15 PDUs offered
For individuals
For business
Corporate Training Solutions
Blended learning delivery model (self-paced eLearning and/or instructor-led options)
The Service Transition module is one of the key qualifications within the ITIL Service Lifecycle category of the ITIL Intermediate level. This module focuses on best practices required for implementing changes decided upon during the Service Strategy and Service Design stages of the ITIL® Service Lifecycle. The certification demonstrates your knowledge of process elements, practice components, and management techniques to build, test, and implement products and services.
Simplilearn’s training program for the ITIL Intermediate ST Module includes both online and classroom training. The courseware has been approved by APMG and CSME and includes quizzes and sample test papers. The ITIL Intermediate Service Transition module is worth three of the 17 credits required to qualify for the Managing Across the Lifecycle module.
Why is the certification in demand?
Currently in its third version, ITIL is the world’s most widely-used IT service management framework and is based on global best practices in IT service management.
ITIL qualifications are benchmarks of quality for IT professionals worldwide. ITIL training encourages you to come up with new ideas and approaches to improve customer satisfaction. You will learn to contribute effectively to service delivery in your organization. The value of ITIL has increased sharply in recent years and an ITIL certification is fast becoming an entry requirement for a majority of IT-based roles.
The demand for certified professionals in this module is increasing at a rapid pace and there are already more than 10,000 certified professionals across the world.
What skills will you learn?
At the end of Simplilearn’s ITIL® Intermediate ST training, you will be able to:
Describe the purpose, principles, and processes in service transition
Identify effective personnel management through service transitions
Identify challenges, critical success factors, and risks
Understand how to plan and manage the transitions using new or revised resources
Understand and manage changes to IT services in line with business strategy and customer expectations
Identify the role of service transition in flexible change management and improvement of service delivery
What are the career benefits of this course?
An ITIL certification adds weight to an IT professional’s profile. Certified professionals typically earn 40% more compared to their non-certified peers. According to recent surveys by payscale.com, the annual average salary of a certified professional in this field ranges from $72,000 to $150,000.
Who should take this course?
The ITIL® Intermediate Service Transition qualification is suited for professionals in areas such as configuration management or change management. This qualification is often sought by:
Chief Information Officers (CIOs)
Chief Technology Officers (CTOs)
Service Designers
IT Architects
IT Planners
IT Consultants
IT Audit Managers
IT Security Managers
It can also be taken by:
ITSM (IT Service Management) trainers, IT professionals associated with a service transition environment, ITIL Foundation certified individuals wanting to advance to higher levels in ITIL and individuals requiring an in-depth knowledge of ITIL Service Transition phase as part of the ITIL Service Lifecycle.
The ST module serves as one of the prerequisites for the ITIL Expert and Master Levels in IT Service Management.
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Exam & certification
How do I become ITIL® Intermediate ST certified?
The Service Transition qualification can only be taken as part of an accredited training course. To be eligible for the ITIL Intermediate Module – Service Transition qualification, the following requirements have to be met:
A minimum 21 hours of instruction with an accredited training organization or an accredited e-learning solution
ITIL Foundation Certificate in IT Service Management
Two years of experience in the field of IT is highly desirable
You should also spend time reviewing the syllabus and the ITIL Service Transition publication to prepare for the exam.
What do I need to do to unlock my Simplilearn certificate?
Online self-learners must complete 85% of the course to receive their certificate of participation from Simplilearn.
Until when can I procure exam voucher from Simplilearn?
Your exam voucher fee is included in the price of this course. However, you must procure the exam voucher within six months from the date of course purchase. In case the exam fee goes up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.
How frequently does exam fee change?
Exam prices are dynamic and governed by the certification body. Normally price changes are announced during the end of the calendar year. You will be liable to pay the difference amount to Simplilearn if you had not booked the exam and the exam price is hiked in the meantime.
What is the validity of my exam voucher?
Exam vouchers are valid for one year from the date of issuance. If you do not book the exam within one year from the purchase of a voucher, you will need to buy the voucher again per the actual price.
How will I take the exam?
For customers outside India, web-based exam vouchers will be booked. For Indian customers, only paper-based exam will be booked. Customers are expected to book the exam before the expiration of the validity of their course.
I would like to book paper-based exam in India, what is the process?
Does the course fee include examination fees as well?
Yes, the course fee is inclusive of the examination fee.
How do I schedule my exam?
For assistance in scheduling your exam, reach out to the sales consultant (inside sales manager) or raise a request to the support team of Simplilearn.
Can I ask for refund of exam voucher cost once it is issued to me?
No, exam voucher cost cannot be refunded once it is issued to a learner as we procure this from third party bodies. Simplilearn does not own the voucher policies and cost.
Course advisor
Manuel W Lloyd Virtual CIO, IT Service Expert
Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance, operational efficiency, and cyber security.
Manuel W Lloyd Virtual CIO, IT Service Expert
Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance, operational efficiency, and cyber security.
Reviews
Ganesh K Manager, Bangalore
The concepts discussed during the training were very close to my work environment. This will definitely help me in applying the concepts in my projects.
Excellent Trainer . Concept explained very well. Overall good session.
Shyhaja S Analyst, Bangalore
Trainer was good with a sound experienced. Presentation on all stages of life cycle of ITIL was good. Good knowledge.
Ganapathy Hariharan Bangalore
Training was very nicely conducted and managed. Kudos to the trainer who was able to complete the course well within 2days.
Padmaja Valiveti Hyderabad
This training has helped in gaining further insight on Service Transition and its implementation. Training will be useful in my day to day professional activities.
Payments can be made using any of the following options. You will be emailed a receipt after the payment is made.
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What will I receive along with this training?
You will have access to the online e-learning and practice test.
Can I cancel my enrollment? Will I get a refund?
Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. To learn more, you can view our Refund Policy.
Do you provide a money-back guarantee for the training programs?
Yes. We do offer a money-back guarantee for many of our training programs. Refer to our Refund Policy and submit refund requests via our Help and Support portal.
Can I extend the access period?
Yes, you can extend the access period by paying an additional fee. Please sumbit a request via our Help and Support portal.
Where and how can I access the e-learning content? Are there any limitations?
Once you register with us for a course by paying the course fee, you will have 24/7 access to the e-learning content on our website. An automated course purchase confirmation will guide you through the process.
I am not able to access the online course. Whom should I contact for a solution?
Contact us using the form on the right side of any page on the Simplilearn website, select the Live Chat link or contact Help & Support.
I’d like to learn more about this training program. Whom should I contact?
Contact us using the form on the right side of any page on the Simplilearn website or the Live Chat link. Our customer service representatives will provide you with more details.
What certification will I receive after completing the training?
After successful completion of the training, you will be awarded the course completion certificate and you can claim 15 PDUs. Once you successfully pass the exam, you will receive the ITIL Foundation Certification from the exam body.
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