ITIL Intermediate ST Certification Training in Bangalore, India

ITIL® Intermediate ST

• Learning Unit 00 - Introductory Lesson

  20:21Preview

  • 0.1 ITIL® 2011 LIFECYCLE MODULE SERVICE TRANSITION

    01:13

  • 0.2 Agenda

    01:10

  • 0.3 Objective

    00:23

  • 0.4 ITIL® 2011 Introduction

    01:04

  • 0.5 ITIL® 2011 Intermediate

    00:51

  • 0.6 ITIL - Qualification Criteria

    02:00

  • 0.7 Definition Of Service Lifecycle

    00:21

  • 0.8 Definition Of Service Capability

    00:46

  • 0.9 Difference Between Lifecycle And Capability Modules

    00:36

  • 0.10 Managing Across The Lifecycle

    00:46

  • 0.11 Accreditation Institute

    00:05

  • 0.12 ST Course Description

    00:45

  • 0.13 Course Objective

    00:47

  • 0.14 Target Candidate

    00:43

  • 0.15 Target Candidate contd...

    01:39

  • 0.16 Exam Pre - Requisites

    01:15

  • 0.17 ITIL® 2011 Service Transition Exam Format

    01:13

  • 0.18 Exam Tips

    00:23

  • 0.19 Course Outline

    03:15

  • 0.20 Quiz

    00:54

  • 0.21 Thank You

    00:12

• Learning Unit 01 - Introduction to Service Transition

  24:16Preview

  • 1.1 Introduction To Service Transition

    00:23

  • 1.2 ITIL®

    02:13

  • 1.3 Recap from the "Foundation" Service Management Principles

    07:57

  • 1.4 ITIL's Relationship With Other Best Management Practice Guides

    00:16

  • 1.5 Service Transition: Purpose and Objectives

    01:40

  • 1.6 Scope

    01:34

  • 1.7 Scope

    00:44

  • 1.8 Service Transition: Value To Business

    02:23

  • 1.9 Context Of Service Transition In Service Lifecycle

    04:29

  • 1.10 Processes Within Service Transition

    00:58

  • 1.11 Learning Unit 1 Summary

    01:39

• Learning Unit 02 - Service Transition Principles

  18:46Preview

  • 2.1 Service Transition Principles

    00:22

  • 2.2 Service Transition Principles

    01:32

  • 2.3 Policies And Principles

    07:04

  • 2.4 Optimizing Service Transition Performance

    01:40

  • 2.5 Optimizing Service Transition Performance

    01:25

  • 2.6 Inputs And Outputs

    01:32

  • 2.7 Inputs And Outputs

    01:24

  • 2.8 Inputs (by Lifecycle Stage)

    00:09

  • 2.9 Outputs (by Lifecycle Stage)

    00:07

  • 2.10 Learning Unit 2 Summary

    01:17

  • 2.11 Exercise

    00:42

  • 2.12 Exercise - 1

    00:42

  • 2.13 Exercise - 1

    00:50

  • 2.14 Quiz

• Learning Unit 03 - Service Transition Processes

  04:14:47Preview

  • 3.1 Service Transition Processes

    00:33

  • 3.2 Basic Concepts

    01:34

  • 3.3 Basic Concepts

    01:03

  • 3.4 Basic Concepts

    01:27

  • 3.5 Transition Planning And Support

    00:26

  • 3.6 Purpose And Objectives

    02:29

  • 3.7 Scope

    01:19

  • 3.8 Value To Business

    01:18

  • 3.9 Policies

    02:14

  • 3.10 Basic Concepts

    01:31

  • 3.11 Process Activities

    01:11

  • 3.12 Define Transition Strategy

    02:07

  • 3.13 Prepare Service Transition

    00:45

  • 3.14 Plan And Coordinate Service Transition

    00:50

  • 3.15 Transition Process Support

    02:03

  • 3.16 Roles

    02:29

  • 3.17 Triggers, Inputs And Outputs

    01:23

  • 3.18 Interfaces

    02:03

  • 3.19 Critical Success Factors And Key Performance Indicators

    02:14

  • 3.20 Challenges And Risks

    02:03

  • 3.21 Exercise - 2

    00:42

  • 3.22 Exercise - 2

    00:50

  • 3.23 Change Management

    00:44

  • 3.24 Purpose And Objectives

    01:08

  • 3.25 Scope

    01:56

  • 3.26 Value to Business

    01:48

  • 3.27 Policies

    02:16

  • 3.28 Key Concepts

    02:48

  • 3.29 Activities

    01:19

  • 3.30 Process Flow For Normal Change

    00:22

  • 3.31 Process Activities

    01:00

  • 3.32 Create and Record RFC

    00:33

  • 3.33 Review of the RFC

    00:59

  • 3.34 Assess and Evaluate the change

    02:23

  • 3.35 The Seven R's of Impact Assessment

    01:42

  • 3.36 Authorize the Change Build and Test

    01:19

  • 3.37 Change Authorization Model 4 Levels

    02:24

  • 3.38 Coordinate Change build and test

    01:57

  • 3.39 Authorize the Change Deployment

    01:29

  • 3.40 Coordinate Change Deployment

    01:20

  • 3.41 Review and Close Change Record

    02:15

  • 3.42 Process Flow For Standard Deployment Request

    00:47

  • 3.43 Process Flow For Standard Operational Change Request

    00:37

  • 3.44 Roles

    04:36

  • 3.45 Triggers

    02:53

  • 3.46 Inputs and Outputs

    01:56

  • 3.47 Interfaces

    05:59

  • 3.48 CSFs and KPIs

    01:58

  • 3.49 Challenges and Risks

    01:30

  • 3.50 Challenges and Risks

    01:12

  • 3.51 Service Asset and Configuration Management

    00:45

  • 3.52 Purpose And Objectives

    01:59

  • 3.53 Scope

    01:31

  • 3.54 Value to Business

    01:45

  • 3.55 Policies and Principles

    01:23

  • 3.56 Policies and Principles

    00:55

  • 3.57 Key Concepts

    02:29

  • 3.58 Key Concepts: Configuration Management System

    04:25

  • 3.59 Key Concepts: Configuration Model

    01:34

  • 3.60 Key Concepts

    02:00

  • 3.61 Process Activities

    00:48

  • 3.62 Management and Planning

    01:31

  • 3.63 Configuration Identification

    01:15

  • 3.64 Configuration Control

    01:50

  • 3.65 Status Accounting and Reporting

    02:04

  • 3.66 Verification and Audit

    02:00

  • 3.67 Roles

    02:58

  • 3.68 Inputs and Outputs

    01:38

  • 3.69 Triggers

    00:29

  • 3.70 Interfaces

    01:38

  • 3.71 CSFs and KPIs

    02:20

  • 3.72 Challenges and Risks

    02:36

  • 3.73 Exercise - 3

    00:42

  • 3.74 Exercise - 3

    00:50

  • 3.75 Release And Deployment Management

    00:14

  • 3.76 Purpose And Objectives

    00:14

  • 3.77 Scope

    00:40

  • 3.78 Value to Business

    01:11

  • 3.79 Policies

    01:49

  • 3.80 Key Concepts

    03:42

  • 3.81 Key Concepts

    01:59

  • 3.82 Process Activities

    05:13

  • 3.83 Process Activities

    05:05

  • 3.84 Roles

    05:32

  • 3.85 Inputs and Outputs

    01:58

  • 3.86 Interfaces

    01:43

  • 3.87 CSFs and KPIs

    01:51

  • 3.88 Challenges and Risks

    02:12

  • 3.89 Service Validation And Testing

    00:25

  • 3.90 Purpose And Objectives

    01:35

  • 3.91 Scope

    01:00

  • 3.92 Value To Business

    01:16

  • 3.93 Policies And Principles(1 of 4)

    02:26

  • 3.94 Policies And Principles(2 of 4)

    02:39

  • 3.95 Policies And Principles(3 of 4)

    01:27

  • 3.96 Policies And Principles(4 of 4)

    01:53

  • 3.97 Key Concepts

    02:39

  • 3.98 Key Concepts

    01:33

  • 3.99 Key Concepts: Service V - Model

    04:00

  • 3.100 Key Concepts

    01:53

  • 3.101 Activities, Methods, Techniques: The Process

    00:48

  • 3.102 Process Activities

    01:46

  • 3.103 Validation And Test Management

    01:37

  • 3.104 Plan And Design Test

    01:22

  • 3.105 Verify Test Plans And Test Design

    00:42

  • 3.106 Prepare Test Environment

    00:44

  • 3.107 Perform Tests

    01:07

  • 3.108 Perform Tests - Activities Involved

    00:52

  • 3.109 Evaluate Exit Criteria And Report

    00:41

  • 3.110 Test Clean Up And Closure

    00:41

  • 3.111 Roles

    02:15

  • 3.112 Triggers, Inputs And Outputs

    03:26

  • 3.113 Interfaces

    01:27

  • 3.114 CSFs And KPIs

    02:21

  • 3.115 Challenges And Risks

    01:36

  • 3.116 Exercise - 4

    00:42

  • 3.117 Exercise - 4

    00:50

  • 3.118 Change Evaluation

    00:38

  • 3.119 Purpose And Objectives

    01:10

  • 3.120 Scope And Value To Business

    01:00

  • 3.121 Policies

    01:13

  • 3.122 Principles

    01:06

  • 3.123 Key Concepts

    01:10

  • 3.124 Process Activities

    03:14

  • 3.125 Roles

    01:41

  • 3.126 Triggers, Inputs, Outputs and Interfaces

    01:04

  • 3.127 CSFs and KPIs

    01:34

  • 3.128 Challenges and Risks

    02:03

  • 3.129 Knowledge Management

    00:44

  • 3.130 Purpose And Objectives

    01:36

  • 3.131 Scope

    00:42

  • 3.132 Value to Business

    01:01

  • 3.133 Policies and Principles (1 of 3)

    01:11

  • 3.134 Policies and Principles (2 of 3)

    03:14

  • 3.135 Policies and Principles (3 of 3)

    01:11

  • 3.136 Key Concepts: SKMS Contents

    01:14

  • 3.137 Process Activities

    00:24

  • 3.138 Knowledge Management Strategy

    01:44

  • 3.139 Knowledge Transfer

    02:46

  • 3.140 Managing Data, Information and Knowledge

    03:32

  • 3.141 Using the SKMS

    01:35

  • 3.142 Using the SKMS

    01:14

  • 3.143 Roles

    01:44

  • 3.144 Triggers, Inputs and Outputs

    01:37

  • 3.145 Interfaces

    01:16

  • 3.146 CSFs and KPIs

    02:25

  • 3.147 Challenges and Risks

    01:59

  • 3.148 Learning Unit 3 Summary

    01:58

  • 3.149 Exercise - 5

    00:42

  • 3.150 Exercise - 5

    00:50

• Learning Unit 04 - Managing people through Service Transition

  52:35Preview

  • 4.1 Managing People Through Service Transition

    00:19

  • 4.2 Managing People Through Service Transitions

    01:56

  • 4.3 Managing Communications And Commitment (1 of 3)

    01:44

  • 4.4 Communication Strategy

    01:03

  • 4.5 Managing Communications And Commitment(2 of 3)

    03:20

  • 4.6 Managing Communications And Commitment(3 of 3)

    01:24

  • 4.7 Managing Organization And Stakeholder Change(1 of 10)

    02:58

  • 4.8 Managing Organization And Stakeholder Change(2 of 10)

    02:17

  • 4.9 Managing Organization And Stakeholder Change(3 of 10)

    01:12

  • 4.10 Managing Organization And Stakeholder Change(4 of 10)

    01:47

  • 4.11 Managing Organization And Stakeholder Change(5 of 10)

    01:31

  • 4.12 Managing Organization And Stakeholder Change(6 of 10)

    00:58

  • 4.13 Managing Organization And Stakeholder Change(7 of 10)

    00:45

  • 4.14 Managing Organization And Stakeholder Change(8 of 10)

    03:37

  • 4.15 Managing Organization And Stakeholder Change(9 of 10)

    04:58

  • 4.16 Managing Organization And Stakeholder Change(10 of 10)

    05:17

  • 4.17 Stakeholder Management(1 of 3)

    01:48

  • 4.18 Stakeholder Management(2 of 3)

    01:49

  • 4.19 Stakeholder Management(3 of 3)

    00:35

  • 4.20 Learning Unit 4 Summary

    13:17

  • 4.21 Quiz

• Learning Unit 05 - Organizing for Service Transition

  24:09Preview

  • 5.1 Organizing for Service Transition

    00:17

  • 5.2 Organizing Service Transition

    01:07

  • 5.3 Organizing Service Transition

    00:57

  • 5.4 Introduction

    02:01

  • 5.5 Organizational Development(1 of 3)

    01:42

  • 5.6 Organizational Development(2 of3)

    00:54

  • 5.7 Organizational Development(3 of 3)

    00:30

  • 5.8 The Service Transition Organization

    01:10

  • 5.9 Role of Technical and Application Management(1 of 2)

    00:54

  • 5.10 Role of Technical and Application Management(2 of 2)

    01:00

  • 5.11 Organization Context: Interfaces

    02:29

  • 5.12 Organization Structure - Larger Organization

    00:55

  • 5.13 Service Transition Roles

    01:55

  • 5.14 Service Transition Roles

    01:36

  • 5.15 Service Transition Relationship with other Lifecycle Stages

    03:59

  • 5.16 Service Transition Relationship with other Lifecycle Stages

    01:29

  • 5.17 Learning Unit 5 Summary

    01:14

  • 5.18 Quiz

• Learning Unit 06 - Technology Considerations

  11:59Preview

  • 6.1 Technology Considerations

    00:10

  • 6.2 Technology Considerations

    01:54

  • 6.3 Knowledge Management Tools

    01:56

  • 6.4 Collaboration

    03:09

  • 6.5 CMS

    02:13

  • 6.6 Learning Unit 6 Summary

    01:05

  • 6.7 Exercise - 6

    00:42

  • 6.8 Exercise - 6

    00:50

  • 6.9 Quiz

• Learning Unit 07 - Implementing and improving Service Transition

  31:33Preview

  • 7.1 Implementing and Improving Service Transition

    00:15

  • 7.2 Implementing and Improving Service Transition

    01:13

  • 7.3 Key Activities in the Introduction of ST

    00:36

  • 7.4 Key Activities in the Introduction of ST

    01:32

  • 7.5 Key Activities in the Introduction of ST

    06:38

  • 7.6 Key Activities in the Introduction of ST

    01:17

  • 7.7 Key Activities in the Introduction of ST

    01:25

  • 7.8 Key Activities in the Introduction of ST

    01:07

  • 7.9 An Integrated Approach to ST

    00:37

  • 7.10 Implementing Service Transition in a Virtual or Cloud Environment

    02:10

  • 7.11 Implementing Service Transition in a Virtual or Cloud Environment

    00:37

  • 7.12 Implementing Service Transition in a Virtual or Cloud Environment

    00:35

  • 7.13 Implementing Service Transition in a Virtual or Cloud Environment

    00:33

  • 7.14 Implementing Service Transition in a Virtual or Cloud Environment

    04:57

  • 7.15 Implementing Service Transition in a Virtual or Cloud Environment

    00:50

  • 7.16 Implementing Service Transition in a Virtual or Cloud Environment

    00:38

  • 7.17 Implementing Service Transition in a Virtual or Cloud Environment

    00:33

  • 7.18 Implementing Service Transition in a Virtual or Cloud Environment

    01:09

  • 7.19 Implementing Service Transition in a Virtual or Cloud Environment

    01:22

  • 7.20 Implementing Service Transition in a Virtual or Cloud Environment

    01:22

  • 7.21 Implementing Service Transition in a Virtual or Cloud Environment

    00:55

  • 7.22 Learning Unit 7 Summary

    01:12

  • 7.23 Quiz

• Learning Unit 08 - Challenges, Critical Success Factors and Risks

  16:14Preview

  • 8.1 Challenges, Critical Success Factors and Risks

    00:09

  • 8.2 Challenges, CSFs and Risks

    00:31

  • 8.3 Challenges Pertaining to Service Transition

    02:01

  • 8.4 Measurement Through Analyzing CSFs

    02:11

  • 8.5 Risks

    01:00

  • 8.6 Factors Affecting the Approach to Service Transition

    01:11

  • 8.7 Factors Affecting the Approach to Service Transition

    00:27

  • 8.8 Factors Affecting the Approach to Service Transition

    01:49

  • 8.9 Factors Affecting the Approach to Service Transition

    01:39

  • 8.10 Factors Affecting the Approach to Service Transition

    02:35

  • 8.11 Factors Affecting the Approach to Service Transition

    01:28

  • 8.12 Learning Unit 8 Summary

    01:13

  • 8.13 Quiz

• Learning Unit 09 - Summary, case studies, exam preparation and directed

  01:34Preview

  • 9.1 Summary and Directed Studies

    00:21

  • 9.2 Processes: Summary

    00:29

  • 9.3 Checkpoints

    00:21

  • 9.4 Case Studies, Directed studies and Glossary

    00:08

  • 9.5 Thank You

    00:15