ITIL Intermediate ST Certification Training in Bangalore, India

Professionals in areas such as configuration management or change management are best suited for this ITIL Intermediate Service Transition course. This qualification is often sought by Chief Information Officers (CIOs), Chief Technology Officers (CTOs), service designers, IT architects, IT planners, IT consultants, IT audit managers, and IT security managers. It can also be taken by ITSM (IT service management) trainers, IT professionals associated with a service transition environment, ITIL Foundation certified individuals wanting to advance to higher levels in ITIL, and individuals requiring in-depth knowledge of the ITIL Service Transition phase as part of the ITIL Service Lifecycle.

The Service Transition qualification can only be taken as part of an accredited training course. To be eligible for the ITIL Intermediate Module – Service Transition qualification, applicants must attend at least 21 hours of instruction with an accredited training organization or an accredited e-learning solution and have an ITIL Foundation Certificate in IT Service Management. Two years of experience in the field of IT is highly desirable. You should also spend time reviewing the syllabus and the ITIL Service Transition publication to prepare for the exam.

• ITIL® Intermediate ST

  Preview

  • Learning Unit 00 - Introductory Lesson

    21:06Preview

    • 0.1 ITIL® 2011 LIFECYCLE MODULE SERVICE TRANSITION

      01:20

    • 0.2 Agenda

      01:10

    • 0.3 Objective

      00:23

    • 0.4 ITIL® 2011 Introduction

      01:04

    • 0.5 ITIL® 2011 Intermediate

      00:51

    • 0.6 ITIL - Qualification Criteria

      02:00

    • 0.7 Definition Of Service Lifecycle

      00:21

    • 0.8 Definition Of Service Capability

      00:46

    • 0.9 Difference Between Lifecycle And Capability Modules

      00:36

    • 0.10 Managing Across The Lifecycle

      00:46

    • 0.11 Accreditation Institute

      00:43

    • 0.12 ST Course Description

      00:45

    • 0.13 Course Objective

      00:47

    • 0.14 Target Candidate

      00:43

    • 0.15 Target Candidate contd...

      01:39

    • 0.16 Exam Pre - Requisites

      01:15

    • 0.17 ITIL® 2011 Service Transition Exam Format

      01:13

    • 0.18 Exam Tips

      00:23

    • 0.19 Course Outline

      03:15

    • 0.20 Quiz

      00:54

    • 0.21 Thank You

      00:12

  • Learning Unit 01 - Introduction to Service Transition

    24:16Preview

    • 1.1 Introduction To Service Transition

      00:23

    • 1.2 ITIL®

      02:13

    • 1.3 Recap from the "Foundation" Service Management Principles

      07:57

    • 1.4 ITIL's Relationship With Other Best Management Practice Guides

      00:16

    • 1.5 Service Transition: Purpose and Objectives

      01:40

    • 1.6 Scope

      01:34

    • 1.7 Scope

      00:44

    • 1.8 Service Transition: Value To Business

      02:23

    • 1.9 Context Of Service Transition In Service Lifecycle

      04:29

    • 1.10 Processes Within Service Transition

      00:58

    • 1.11 Learning Unit 1 Summary

      01:39

  • Learning Unit 02 - Service Transition Principles

    18:46Preview

    • 2.1 Service Transition Principles

      00:22

    • 2.2 Service Transition Principles

      01:32

    • 2.3 Policies And Principles

      07:04

    • 2.4 Optimizing Service Transition Performance

      01:40

    • 2.5 Optimizing Service Transition Performance

      01:25

    • 2.6 Inputs And Outputs

      01:32

    • 2.7 Inputs And Outputs

      01:24

    • 2.8 Inputs (by Lifecycle Stage)

      00:09

    • 2.9 Outputs (by Lifecycle Stage)

      00:07

    • 2.10 Learning Unit 2 Summary

      01:17

    • 2.11 Exercise

      00:42

    • 2.12 Exercise - 1

      00:42

    • 2.13 Exercise - 1

      00:50

    • 2.14 Quiz

  • Learning Unit 03 - Service Transition Processes

    04:14:47Preview

    • 3.1 Service Transition Processes

      00:33

    • 3.2 Basic Concepts

      01:34

    • 3.3 Basic Concepts

      01:03

    • 3.4 Basic Concepts

      01:27

    • 3.5 Transition Planning And Support

      00:26

    • 3.6 Purpose And Objectives

      02:29

    • 3.7 Scope

      01:19

    • 3.8 Value To Business

      01:18

    • 3.9 Policies

      02:14

    • 3.10 Basic Concepts

      01:31

    • 3.11 Process Activities

      01:11

    • 3.12 Define Transition Strategy

      02:07

    • 3.13 Prepare Service Transition

      00:45

    • 3.14 Plan And Coordinate Service Transition

      00:50

    • 3.15 Transition Process Support

      02:03

    • 3.16 Roles

      02:29

    • 3.17 Triggers, Inputs And Outputs

      01:23

    • 3.18 Interfaces

      02:03

    • 3.19 Critical Success Factors And Key Performance Indicators

      02:14

    • 3.20 Challenges And Risks

      02:03

    • 3.21 Exercise - 2

      00:42

    • 3.22 Exercise - 2

      00:50

    • 3.23 Change Management

      00:44

    • 3.24 Purpose And Objectives

      01:08

    • 3.25 Scope

      01:56

    • 3.26 Value to Business

      01:48

    • 3.27 Policies

      02:16

    • 3.28 Key Concepts

      02:48

    • 3.29 Activities

      01:19

    • 3.30 Process Flow For Normal Change

      00:22

    • 3.31 Process Activities

      01:00

    • 3.32 Create and Record RFC

      00:33

    • 3.33 Review of the RFC

      00:59

    • 3.34 Assess and Evaluate the change

      02:23

    • 3.35 The Seven R's of Impact Assessment

      01:42

    • 3.36 Authorize the Change Build and Test

      01:19

    • 3.37 Change Authorization Model 4 Levels

      02:24

    • 3.38 Coordinate Change build and test

      01:57

    • 3.39 Authorize the Change Deployment

      01:29

    • 3.40 Coordinate Change Deployment

      01:20

    • 3.41 Review and Close Change Record

      02:15

    • 3.42 Process Flow For Standard Deployment Request

      00:47

    • 3.43 Process Flow For Standard Operational Change Request

      00:37

    • 3.44 Roles

      04:36

    • 3.45 Triggers

      02:53

    • 3.46 Inputs and Outputs

      01:56

    • 3.47 Interfaces

      05:59

    • 3.48 CSFs and KPIs

      01:58

    • 3.49 Challenges and Risks

      01:30

    • 3.50 Challenges and Risks

      01:12

    • 3.51 Service Asset and Configuration Management

      00:45

    • 3.52 Purpose And Objectives

      01:59

    • 3.53 Scope

      01:31

    • 3.54 Value to Business

      01:45

    • 3.55 Policies and Principles

      01:23

    • 3.56 Policies and Principles

      00:55

    • 3.57 Key Concepts

      02:29

    • 3.58 Key Concepts: Configuration Management System

      04:25

    • 3.59 Key Concepts: Configuration Model

      01:34

    • 3.60 Key Concepts

      02:00

    • 3.61 Process Activities

      00:48

    • 3.62 Management and Planning

      01:31

    • 3.63 Configuration Identification

      01:15

    • 3.64 Configuration Control

      01:50

    • 3.65 Status Accounting and Reporting

      02:04

    • 3.66 Verification and Audit

      02:00

    • 3.67 Roles

      02:58

    • 3.68 Inputs and Outputs

      01:38

    • 3.69 Triggers

      00:29

    • 3.70 Interfaces

      01:38

    • 3.71 CSFs and KPIs

      02:20

    • 3.72 Challenges and Risks

      02:36

    • 3.73 Exercise - 3

      00:42

    • 3.74 Exercise - 3

      00:50

    • 3.75 Release And Deployment Management

      00:14

    • 3.76 Purpose And Objectives

      00:14

    • 3.77 Scope

      00:40

    • 3.78 Value to Business

      01:11

    • 3.79 Policies

      01:49

    • 3.80 Key Concepts

      03:42

    • 3.81 Key Concepts

      01:59

    • 3.82 Process Activities

      05:13

    • 3.83 Process Activities

      05:05

    • 3.84 Roles

      05:32

    • 3.85 Inputs and Outputs

      01:58

    • 3.86 Interfaces

      01:43

    • 3.87 CSFs and KPIs

      01:51

    • 3.88 Challenges and Risks

      02:12

    • 3.89 Service Validation And Testing

      00:25

    • 3.90 Purpose And Objectives

      01:35

    • 3.91 Scope

      01:00

    • 3.92 Value To Business

      01:16

    • 3.93 Policies And Principles(1 of 4)

      02:26

    • 3.94 Policies And Principles(2 of 4)

      02:39

    • 3.95 Policies And Principles(3 of 4)

      01:27

    • 3.96 Policies And Principles(4 of 4)

      01:53

    • 3.97 Key Concepts

      02:39

    • 3.98 Key Concepts

      01:33

    • 3.99 Key Concepts: Service V - Model

      04:00

    • 3.100 Key Concepts

      01:53

    • 3.101 Activities, Methods, Techniques: The Process

      00:48

    • 3.102 Process Activities

      01:46

    • 3.103 Validation And Test Management

      01:37

    • 3.104 Plan And Design Test

      01:22

    • 3.105 Verify Test Plans And Test Design

      00:42

    • 3.106 Prepare Test Environment

      00:44

    • 3.107 Perform Tests

      01:07

    • 3.108 Perform Tests - Activities Involved

      00:52

    • 3.109 Evaluate Exit Criteria And Report

      00:41

    • 3.110 Test Clean Up And Closure

      00:41

    • 3.111 Roles

      02:15

    • 3.112 Triggers, Inputs And Outputs

      03:26

    • 3.113 Interfaces

      01:27

    • 3.114 CSFs And KPIs

      02:21

    • 3.115 Challenges And Risks

      01:36

    • 3.116 Exercise - 4

      00:42

    • 3.117 Exercise - 4

      00:50

    • 3.118 Change Evaluation

      00:38

    • 3.119 Purpose And Objectives

      01:10

    • 3.120 Scope And Value To Business

      01:00

    • 3.121 Policies

      01:13

    • 3.122 Principles

      01:06

    • 3.123 Key Concepts

      01:10

    • 3.124 Process Activities

      03:14

    • 3.125 Roles

      01:41

    • 3.126 Triggers, Inputs, Outputs and Interfaces

      01:04

    • 3.127 CSFs and KPIs

      01:34

    • 3.128 Challenges and Risks

      02:03

    • 3.129 Knowledge Management

      00:44

    • 3.130 Purpose And Objectives

      01:36

    • 3.131 Scope

      00:42

    • 3.132 Value to Business

      01:01

    • 3.133 Policies and Principles (1 of 3)

      01:11

    • 3.134 Policies and Principles (2 of 3)

      03:14

    • 3.135 Policies and Principles (3 of 3)

      01:11

    • 3.136 Key Concepts: SKMS Contents

      01:14

    • 3.137 Process Activities

      00:24

    • 3.138 Knowledge Management Strategy

      01:44

    • 3.139 Knowledge Transfer

      02:46

    • 3.140 Managing Data, Information and Knowledge

      03:32

    • 3.141 Using the SKMS

      01:35

    • 3.142 Using the SKMS

      01:14

    • 3.143 Roles

      01:44

    • 3.144 Triggers, Inputs and Outputs

      01:37

    • 3.145 Interfaces

      01:16

    • 3.146 CSFs and KPIs

      02:25

    • 3.147 Challenges and Risks

      01:59

    • 3.148 Learning Unit 3 Summary

      01:58

    • 3.149 Exercise - 5

      00:42

    • 3.150 Exercise - 5

      00:50

  • Learning Unit 04 - Managing people through Service Transition

    52:35Preview

    • 4.1 Managing People Through Service Transition

      00:19

    • 4.2 Managing People Through Service Transitions

      01:56

    • 4.3 Managing Communications And Commitment (1 of 3)

      01:44

    • 4.4 Communication Strategy

      01:03

    • 4.5 Managing Communications And Commitment(2 of 3)

      03:20

    • 4.6 Managing Communications And Commitment(3 of 3)

      01:24

    • 4.7 Managing Organization And Stakeholder Change(1 of 10)

      02:58

    • 4.8 Managing Organization And Stakeholder Change(2 of 10)

      02:17

    • 4.9 Managing Organization And Stakeholder Change(3 of 10)

      01:12

    • 4.10 Managing Organization And Stakeholder Change(4 of 10)

      01:47

    • 4.11 Managing Organization And Stakeholder Change(5 of 10)

      01:31

    • 4.12 Managing Organization And Stakeholder Change(6 of 10)

      00:58

    • 4.13 Managing Organization And Stakeholder Change(7 of 10)

      00:45

    • 4.14 Managing Organization And Stakeholder Change(8 of 10)

      03:37

    • 4.15 Managing Organization And Stakeholder Change(9 of 10)

      04:58

    • 4.16 Managing Organization And Stakeholder Change(10 of 10)

      05:17

    • 4.17 Stakeholder Management(1 of 3)

      01:48

    • 4.18 Stakeholder Management(2 of 3)

      01:49

    • 4.19 Stakeholder Management(3 of 3)

      00:35

    • 4.20 Learning Unit 4 Summary

      13:17

    • 4.21 Quiz

  • Learning Unit 05 - Organizing for Service Transition

    24:09Preview

    • 5.1 Organizing for Service Transition

      00:17

    • 5.2 Organizing Service Transition

      01:07

    • 5.3 Organizing Service Transition

      00:57

    • 5.4 Introduction

      02:01

    • 5.5 Organizational Development(1 of 3)

      01:42

    • 5.6 Organizational Development(2 of3)

      00:54

    • 5.7 Organizational Development(3 of 3)

      00:30

    • 5.8 The Service Transition Organization

      01:10

    • 5.9 Role of Technical and Application Management(1 of 2)

      00:54

    • 5.10 Role of Technical and Application Management(2 of 2)

      01:00

    • 5.11 Organization Context: Interfaces

      02:29

    • 5.12 Organization Structure - Larger Organization

      00:55

    • 5.13 Service Transition Roles

      01:55

    • 5.14 Service Transition Roles

      01:36

    • 5.15 Service Transition Relationship with other Lifecycle Stages

      03:59

    • 5.16 Service Transition Relationship with other Lifecycle Stages

      01:29

    • 5.17 Learning Unit 5 Summary

      01:14

    • 5.18 Quiz

  • Learning Unit 06 - Technology Considerations

    11:59Preview

    • 6.1 Technology Considerations

      00:10

    • 6.2 Technology Considerations

      01:54

    • 6.3 Knowledge Management Tools

      01:56

    • 6.4 Collaboration

      03:09

    • 6.5 CMS

      02:13

    • 6.6 Learning Unit 6 Summary

      01:05

    • 6.7 Exercise - 6

      00:42

    • 6.8 Exercise - 6

      00:50

    • 6.9 Quiz

  • Learning Unit 07 - Implementing and improving Service Transition

    31:33Preview

    • 7.1 Implementing and Improving Service Transition

      00:15

    • 7.2 Implementing and Improving Service Transition

      01:13

    • 7.3 Key Activities in the Introduction of ST

      00:36

    • 7.4 Key Activities in the Introduction of ST

      01:32

    • 7.5 Key Activities in the Introduction of ST

      06:38

    • 7.6 Key Activities in the Introduction of ST

      01:17

    • 7.7 Key Activities in the Introduction of ST

      01:25

    • 7.8 Key Activities in the Introduction of ST

      01:07

    • 7.9 An Integrated Approach to ST

      00:37

    • 7.10 Implementing Service Transition in a Virtual or Cloud Environment

      02:10

    • 7.11 Implementing Service Transition in a Virtual or Cloud Environment

      00:37

    • 7.12 Implementing Service Transition in a Virtual or Cloud Environment

      00:35

    • 7.13 Implementing Service Transition in a Virtual or Cloud Environment

      00:33

    • 7.14 Implementing Service Transition in a Virtual or Cloud Environment

      04:57

    • 7.15 Implementing Service Transition in a Virtual or Cloud Environment

      00:50

    • 7.16 Implementing Service Transition in a Virtual or Cloud Environment

      00:38

    • 7.17 Implementing Service Transition in a Virtual or Cloud Environment

      00:33

    • 7.18 Implementing Service Transition in a Virtual or Cloud Environment

      01:09

    • 7.19 Implementing Service Transition in a Virtual or Cloud Environment

      01:22

    • 7.20 Implementing Service Transition in a Virtual or Cloud Environment

      01:22

    • 7.21 Implementing Service Transition in a Virtual or Cloud Environment

      00:55

    • 7.22 Learning Unit 7 Summary

      01:12

    • 7.23 Quiz

  • Learning Unit 08 - Challenges, Critical Success Factors and Risks

    16:14Preview

    • 8.1 Challenges, Critical Success Factors and Risks

      00:09

    • 8.2 Challenges, CSFs and Risks

      00:31

    • 8.3 Challenges Pertaining to Service Transition

      02:01

    • 8.4 Measurement Through Analyzing CSFs

      02:11

    • 8.5 Risks

      01:00

    • 8.6 Factors Affecting the Approach to Service Transition

      01:11

    • 8.7 Factors Affecting the Approach to Service Transition

      00:27

    • 8.8 Factors Affecting the Approach to Service Transition

      01:49

    • 8.9 Factors Affecting the Approach to Service Transition

      01:39

    • 8.10 Factors Affecting the Approach to Service Transition

      02:35

    • 8.11 Factors Affecting the Approach to Service Transition

      01:28

    • 8.12 Learning Unit 8 Summary

      01:13

    • 8.13 Quiz

  • Learning Unit 09 - Summary, case studies, exam preparation and directed

    01:34Preview

    • 9.1 Summary and Directed Studies

      00:21

    • 9.2 Processes: Summary

      00:29

    • 9.3 Checkpoints

      00:21

    • 9.4 Case Studies, Directed studies and Glossary

      00:08

    • 9.5 Thank You

      00:15