Salesforce Admin Course Overview

Gain insight into the sales and marketing ecosystem and manage the functionality and wide range of important features available in Salesforce with this practical, hands-on training. Our Salesforce Admin course in Riyadh will help you establish your credentials in the Salesforce domain, providing a solid boost to your career.

Salesforce Admin Certification Key Features

  • 12 hours of e-learning content
  • Course aligned with the official Salesforce Certification Guide
  • 4 projects, 20 case studies, 4 simulation tests, 16 quizzes & more
  • Course completion certificate

Skills Covered

  • Configure Sales and Service
  • Manage Sales and Service
  • Implement automation
  • Debugging
  • Data validation
  • Configure user interface


Certified Salesforce professionals and Salesforce Administrators earn somewhere around 1.2 to 1.8 times more than their non-certified counterparts.

  • Designation
  • Annual Salary
  • Hiring Companies

Salesforce Admin Course Curriculum


System administrators, sales operators professionals, IT managers, product managers, and individuals looking to build a career in Salesforce would benefit from this Salesforce Admin Training.
Read More


Learners need to possess an undergraduate degree or a high school diploma.
Read More

Course Content

  • Salesforce Certified Administrator

    • Lesson 01 - Course Introduction

      • 1.01 Course Introduction
    • Lesson 02 - Salesforce Overview

      • 2.01 Learning Objective
      • 2.02 Cloud Basics
      • 2.02 Introduction to CRM
      • 2.03 Salesforce Introduction
      • 2.04 Creating a Salesforce Account
      • 2.04 Org Introduction
      • 2.06 Salesforce Classic vs Lightning
      • 2.07 Home Page Customization
      • 2.08 User Setup
      • 2.09 Tabs
      • 2.10 Create Tabs
      • 2.11 Application
      • 2.12 System Overview
      • 2.13 Demo Creating Users, Profiles and Permission Sets
      • 2.14 Summary
    • Lesson 03 - Sales Clouds

      • 3.01 Learning Objective
      • 3.02 Salesforce Offerings
      • 3.03 Leads Home Page
      • 3.04 Creating List Views
      • 3.05 Creating and Converting Leads
      • 3.06 Creating Email Template
      • 3.07 Creating Products
      • 3.08 Web to Lead Form
      • 3.09 Creating Auto Response Rules
      • 3.10 Demo Creating an Account, Contact and Opportunity
      • 3.11 Demo Email Template and Auto Response Rule
      • 3.12 Summary
    • Lesson 04 - Quote Templates

      • 4.01 Learning objective
      • 4.02 Introduction to Quote Template
      • 4.03 Modifying Quote Templates
      • 4.04 Demo Quote with 3 Products
      • 4.05 Summary
    • Lesson 05 - Service Clouds

      • 5.01 Learning Objective
      • 5.02 Introduction to Service Cloud
      • 5.03 Creating Bolt Solutions
      • 5.04 Demo Case Escalation
      • 5.05 Demo Experience Builder
      • 5.06 Summary
    • Lesson 06 - App Exchange

      • 6.01 Learning Objective
      • 6.02 Lightning Web Component
      • 6.03 Introduction to App Exchange
      • 6.04 Finding a Developer
      • 6.05 Finding a Consultant
      • 6.06 Demo Finding a PDF app in AppExchange
      • 6.07 Summary
    • Lesson 07 - Reports

      • 7.01 Learning Objective
      • 7.02 Reports
      • 7.03 Types of Reports
      • 7.04 Creating a Leads Reports
      • 7.05 Creating Contacts and Accounts Report
      • 7.06 Adding Leads to a Campaign from Reports
      • 7.07 Creating Charts
      • 7.08 Summarizing Report Data
      • 7.09 Creating a Report Formula
      • 7.10 Exporting Reports
      • 7.11 Demo A Lead Source Report
      • 7.12 Demo New Accounts Report
      • 7.13 Summary
    • Lesson 08 - Dashboards

      • 8.01 Learning Objective
      • 8.02 Dashboards
      • 8.03 Create Dashboards
      • 8.04 Modifying Columns on Dashboard
      • 8.05 Adding a Report as a Dashboard Component
      • 8.06 Report Types
      • 8.07 Create Custom Report Types
      • 8.08 Lightning Report Builder
      • 8.09 Demo Creating Dashboards
      • 8.10 Summary
    • Lesson 09 - Chatter and Salesforce to Salesforce Configuration

      • 9.01 Learning Objective
      • 9.02 Introduction to Chatter
      • 9.03 Create a Free Customer Chatter User
      • 9.04 Demo Creating a Chatter Free User
      • 9.05 Summary
    • Lesson 10 - Role Hierarchy

      • 10.01 Learning Objectives
      • 10.02 Data Access
      • 10.03 Organizational Wide Defaults (OWD)
      • 10.04 Access Level in OWD
      • 10.05 Grant Access Using Hierarchies
      • 10.06 Role and Role Hierarchy
      • 10.07 Working with Role
      • 10.08 Enable Field History
      • 10.09 Permission Sets
      • 10.10 Demo Role Hierarchy
      • 10.11 Summary
    • Lesson 11 - Security Controls

      • 11.01 Learning Objective
      • 11.02 Viewing Object Security
      • 11.03 Login Flows
      • 11.04 Demo Sharing Rules
      • 11.05 Summary
    • Lesson 12 - Profiles

      • 12.01 Learning Objective
      • 12.02 Create Users
      • 12.03 Roles and Profiles
      • 12.04 Assigning Page Layouts
      • 12.05 Demo User Profile
      • 12.06 Summary
    • Lesson 13 - Data Management

      • 13.01 Learning Objective
      • 13.02 Data Loader Overview
      • 13.03 Data Import Wizard
      • 13.04 Mass Delete Records
      • 13.05 Data Loader Installation
      • 13.06 Data Loader Configuration
      • 13.07 Schema Builder
      • 13.08 Dashboards Subscription
      • 13.09 Create Sandbox
      • 13.10 Salesforce Analytics
      • 13.11 Working with Tags
      • 13.12 Demo Loading and Using Data Loader
      • 13.13 Summary
    • Lesson 14 - Workflow Rules

      • 14.01 Learning Objective
      • 14.02 Process Automation
      • 14.03 Workflow
      • 14.04 Workflow Rules
      • 14.05 Create Workflow rules
      • 14.06 Configure Tasks for Workflow Rules
      • 14.07 Configuring E-mail Alerts for Workflow Rules
      • 14.08 Configuring Field Updates for Workflows
      • 14.09 Process Builder
      • 14.10 Configure Process Builder
      • 14.11 Approval Process
      • 14.12 Demo Approval Process
      • 14.13 Demo Email Alert Workflow Rule
      • 14.14 Summary
    • Lesson 15 - Change Set and Deployment

      • 15.01 Learning Objective
      • 15.02 Deployment Basics
      • 15.03 Change Sets
      • 15.04 Deploy Change Sets
      • 15.05 VSCode
      • 15.06 Demo Creating a Sandbox and Change Set for Deployment
      • 15.07 Summary
    • Lesson 16 - Communities

      • 16.01 Learning Objective
      • 16.02 Introduction to Communities
      • 16.03 Community Preferences
      • 16.04 Demo Community Page
      • 16.05 Summary
    • Lesson 17 - Help and Training

      • 17.01 Learning Objectives
      • 17.02 Help and Training Introduction
      • 17.03 Contacting Support
      • 17.04 Demo The Trailhead
      • 17.05 Summary

Industry Projects

  • Project 1

    Implementing an EndtoEnd Recruitment Process

    A US-based placement company wants to use Salesforce for implementing an end-to-end recruitment process and you need to help them.

  • Project 2

    Implementing Customer Service Process Management

    A UK-based mobile company needs an application to help boost the service provided for its millions of customers and you need to help them.


Salesforce Administrator Exam & Certification

  • How do you become a Certified Salesforce Administrator in Riyadh?

    To become a Certified Salesforce Administrator in Riyadh, you must pass the Sales Administrator Exam (ADM 201):
    Step 1: Complete this training course.
    Step 2: Visit and register to take the ADM 201 exam.
    Step 3: Pass the exam to become certified.

  • What are the prerequisites for the Salesforce Admin certification training in Riyadh?

    There are no prerequisites for this course or for the Salesforce Administrator (ADM 201) certification exam. However, professional experience with the basic concepts and functions of Salesforce—such as navigating Salesforce, data management and security, and using Sales Cloud—would be an advantage before taking the course or the exam.

  • How much does the Salesforce Administrator ADM 201 certification exam cost?

    The cost of the Salesforce Administrator exam is $200, which you’ll pay on the Salesforce website when you register for the exam.

  • What are the details of the Salesforce Certification Exam?

    • Salesforce Administrator – ADM 201
    • Duration: 90 minutes
    • 60 multiple-choice questions (closed book)
    • Pass Mark – 65%
    • Registration Fee: $200
    • Retake Fee: $100

  • What do I need to do to unlock my Simplilearn certificate?

    • Complete 85% of the course
    • Complete one project and simulation test with a minimum score of 60%

  • Do you provide any practice tests as a part of this course?

    Yes, we provide 1 practice test as part of our course to help you prepare for the actual certification exam. You can try this free Salesforce Admin Practice Test to understand the type of tests that are part of the course curriculum.

    Salesforce Administrator Training FAQs

    • What are the course objectives?

      This Salesforce Admin certification training in Riyadh is designed to ensure that you learn & master the concepts of Salesforce Administrator and pass the certification exam on your first try. You will learn how to administer and configure Sales and Service Clouds, understand the sales and marketing ecosystem, and manage a wide range of important features and functionality of Salesforce. This practical hands-on training will help establish your credentials in the Salesforce domain and give a solid boost to your career. Certified Salesforce professionals earn from 1.2 to 1.8 times more than their non-certified counterparts.

    • What skills will you learn in Salesforce Admin certification training in Riyadh?

      By the end of this Salesforce Admin certification training in Riyadh, you will be able to: 
      • Configure and manage Sales and Service Clouds
      • Gain insights into the roles of each of the functional user groups (inside sales, outside sales, marketing, customer support and management)
      • Implement automation, security, debugging, data validation, and customize apps
      • Configure the user interface
      • Acquire the full skillsets needed to pass the Salesforce Administrator Certification exam on your first attempt.

    • Who should take this Salesforce Admin certification training in Riyadh?

      This Salesforce Admin certification training in Riyadh is suitable for: 
      • Individuals looking to build a career in Salesforce
      • System administrators
      • Sales operations professionals
      • IT managers
      • Product managers

    • Which projects will I work on as part of this course?

      Simplilearn’s Salesforce Administrator certification training offers the opportunity for participants to work on practical industry-based projects that span unique business scenarios.
      Project 1: Implementing an End-to-end Recruitment Process
      Project Scenario:
      A US-based placement company wants to use Salesforce for implementing an end-to-end recruitment process. A team is formed to track the jobs posted by recruiters as well as candidate responses. The team wants to track the information on the candidates, capturing their experience details and work preferences. The team also wants to incorporate various business rules in an automated process that will make it a highly effective system.
      Project 2: Implementing Customer Service Process Management
      Project Scenario:
      A UK-based mobile company needs an application to help boost the service provided for its millions of customers. The company wants to track customers who have reported problems with their mobile phones and the types of issues experienced. Based on these findings, the company wants to speed up the process to give its customers quicker solutions.

    • What is the average salary for a Salesforce Developer/Salesforce Administrator across the world?

      The average salary of Salesforce Developer/Salesforce Administrators across the world is around $110,000 per year. (

    • What are other types of roles within the Salesforce domain available?

      • Inside sales
      • Outside sales
      • Sales support
      • Client services
      • Lead generation/development
      • Business development managers
      • Account managers


      • Salesforce developer
      • Salesforce administrator
      • Salesforce architect
      • Salesforce consultant
      • Salesforce project manager

    • I’d like to learn more about this training program. Who should I contact?

      Contact us using the form on the right of any page on the Simplilearn website, or select the Live Chat link. Our customer service representatives can provide you with more details.

    • How do I enroll for the online training?

      You can enroll for this Salesforce Administrator training on our website and make an online payment using any of the following options: 

      • Visa Credit or Debit Card
      • MasterCard
      • American Express
      • Diner’s Club
      • PayPal 

      Once payment is received you will automatically receive a payment receipt and access information via email.

    • Who are our instructors and how are they selected?

      All of our highly qualified trainers are industry experts with at least 10-12 years of relevant teaching experience. Each of them has gone through a rigorous selection process that includes profile screening, technical evaluation, and a training demo before they are certified to train for us. We also ensure that only those trainers with a high alumni rating remain on our faculty.

    • What is covered under the 24/7 Support promise?

      We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.

    • How to become a certified Salesforce Admin

      Introduction – What Is The Certification About?

      The Salesforce ADM 201, or the Salesforce Administrator Certification, is the basic level of qualification for professionals who are involved in and have experience in the application of Salesforce in their organization. Salesforce systems help to manage CRM (Customer Relationship Management) through marketing and management.

      This certification is offered by, a cloud computing company based in San Francisco, California.

      Ace Salesforce ADM-201 certification exam in your 1st attempt with our Salesforce Administration Certification course.

      The Salesforce Administrator credential is useful for a wide array of applications, functionality and features, and is specially designed for maintaining the Salesforce implementations. This certification course offers professionals an alternative in terms of management options and administration strategies across sales, collaboration clouds, and services.

      The Salesforce training helps professionals get a better grasp of the Salesforce platform and optimize its usage and efficiency. Salesforce systems help organizations automate sales and Salesforce management functions. Other important aspects covered by Salesforce Automation system might include: sales forecasting, order management, and product knowledge.

      These applications, when used with the right amount of training and understanding, can help you leverage available services a lot more effectively.

      What Do Salesforce Administrators Do?

      At the most basic level, Salesforce Administrators are professionals expected to have a broad knowledge of Salesforce applications, who help configure and manage Sales and Service Cloud applications. They also suggest ways for the organization to gain more from added features and capabilities.

      Why Get Certified?

      No matter the amount of professional experience you have gained in the Salesforce domain, a certification is bound to improve your proficiency with it. It provides you with essential information that helps you get acquainted with parts of the platform, which you may not be as knowledgeable on.

      So, ideally, Salesforce experts who are involved in managing users, data and security, maintaining and customizing Sales Cloud and Service Cloud applications, and building reports, dashboards, and workflow, are professionals who would benefit from the certification.

      Some of the key areas covered by the certification in which candidates are expected to have a strong grounding are:
      • Sharing
      • Role Hierarchy
      • Reports and Dashboards
      • Native CRM functionality – briefing and defining on Opportunities, Leads, Accounts, etc.
      • Difference between standardized and customized objects
      • Capabilities of Chatter
      • User Configuration
      • Validation Rules
      • Data Loader
      • Page Layouts
      • Record Types
      What makes this certification sought-after is the overall administrative edge, the easy availability of hands-on training that this course guarantees, as well as the career benefits on offer: the demand for Certified Salesforce professionals has risen 159% since the year 2008, and a professional with the Salesforce Admin certification can expect to take home $112,000+ salaries.

      It’s no wonder, then, that this certification serves as a stamp of approval and as recognition of a professional's dedication, commitment, integrity, excellence and efficiency in the workplace. Potential employers no doubt give precedence to candidates with this credential, and it acts as a major positive on a candidate's resume.

      The Accreditation Body

      The certification is recognized by the Salesforce University Training and Certification. Beginning life as part of the Salesforce customer success platform, the core mantra driving its growth is ‘Training is the basic platform to drive customer success.’

      From small firms to large ones, both businesses and professionals armed with Salesforce expertise have noted an exponential rise in the prospects for success and efficiency levels. Studies indicate that the return on training related investment is significantly higher in the case of the Salesforce certification.

      Eligibility For The Certification

      As the name indicates, you need to be an administrative professional to acquire this certification. If user management and security comprise your core functionalities and involve Sales and Service Cloud features with reasonable workflow experience, then this is the ideal certification to take you to the next level of Administrative service.

      The Advanced Administrator exam follows the basic Admin Certification and is aimed at further boosting your expertise in dealing with complex functionalities in the given field of employment. The Certified Administrator or Advanced Administrator certification from Salesforce are aimed at achieving these superior efficiency levels.
      In terms of formal degrees, candidates must possess:
      • A Degree in BBA, or;
      • A BCA, MCA, or;
      • An MBA
      These are the basic requirements. A clear grasp of the basic Salesforce concepts is the other major pre-requisite. Navigating Salesforce and working knowledge of the sales cloud are welcome additions but aren't compulsory to apply for the certification.

      Essentially, this makes the certification a perfect choice for anybody in this field, from system administrators to IT managers. Some roles that would benefit greatly from this Certification include:
      • Developers
      • System administrators
      • Architects
      • Sales operations professionals

      Process To Get Certified

      The certification process is fairly simple.

      Submission of an application constitutes the first step in the overall certification procedure. If you are an eligible candidate and are keen to improve your repertoire of administrative functionalities, log onto after completing your training schedule to register for the exams.

      Level 1 of this certification involves taking the Salesforce ADM 201 exam. Registration for the exam may be done via the Salesforce website.

      You can log onto for detailed information on the sample questions, study patterns, and crucial information that can enable candidates to put their best foot forward when taking the exam. The cost for the Admin Certification Exam is $200, and candidates need to pay the fee directly via the Salesforce website without involving any middlemen in the process. 

      Choosing The Right Training Partner

      Of course, a key link in this chain is choosing the right training partner.

      Simplilearn, with its global network, commendable international presence, and a trainer base of over 2000 professionals sets itself apart as an outstanding means of achieving success. A trusted name among a wide cross-section of Fortune 500 companies, Simplilearn is known for its strong training legacy and has many years of experience in helping professionals turn their careers around.

      Recognized, approved, and accredited by many global academic majors like the Project Management Institute of USA, APMG, CFA Institute, GARP, ASTQB and IIBA, Simplilearn is any administrative professional’s dream destination to pursue training for this certification.

      The training modules are framed in a way that help candidates optimize the time spent in training. The 36-hour live instructor-led training with 98.6% pass rate makes this training indispensable.

      Examination Structure

      The Certification exam for Salesforce aims to assess a candidate’s skills and knowledge in this field and those related to the objectives of the Administrative job layout. Having hands-on experience is very important to gain the Salesforce credential.

      Salient features of the exam format and structure are as follows:
      • Registration fee: $200
      • 60 multiple-choice questions
      • The duration of the exam: 90 minutes
      • Passing score: 65%
      • Candidates cannot refer to any reference material, either hard copy or online during the exam
      • Language options include English, French, German, Spanish and Brazilian Portuguese

      What If You Fail To Pass In One Go?

      If, for one reason or another, a candidate fails the exam the first time around, a retake fee of $100 needs to be submitted to be able to appear for the Salesforce Admin Certification a second time.

      Career Growth And Roles Post Certification

      On average, administrators with the Salesforce certification earn around $78,000 compared to peers without this credential.

      Efficient processing ability, innovative application, and excellent response times to customer requests constitute the highlights of performance in professionals who are Salesforce Admin certified.
      Some jobs relating to Salesforce, and roles that can benefit from a Salesforce certification, include Salesforce Cloud Architect, Salesforce Developer, Salesforce Business Analyst, and Senior Architect Manager. Here’s a salary chart for different Salesforce related jobs, from

      Post Examination Requirement

      Upon successful completion of the certification training and clearing the exam, candidates need to appear for release-specific Salesforce Certified Administrator exams to maintain them. Normally, these Salesforce release exams are published thrice a year in each of the major products.

      After a few years, candidates are also charged a $100 maintenance and registration fee for every third maintenance exam.

      While we have thus briefed you on the certification path and what the journey might look like, you might be apprehensive about how the certification will be a value-add that is directly proportional to the growth in your career graph. In the article, ‘How A Salesforce Certification Can Accelerate Your Career’, we discuss more on how the certification can aid a career boost.

      Are you already Salesforce Admin certified or on your certification journey? 

    • What is Global Teaching Assistance?

      Our teaching assistants are a dedicated team of subject matter experts here to help you get certified in your first attempt. They engage students proactively to ensure the course path is being followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during business hours.

    • Do you provide a money back guarantee for the training programs?

      Yes. We do offer a money-back guarantee for many of our training programs. Refer to our Refund Policy and submit refund requests via our Help and Support portal.

    • Disclaimer
    • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.